Closed Thread
 
Thread Tools Display Modes
Old 06-19-2016, 09:07 PM   #31
Tinkerer and Putterer
 
Join Date: Mar 2013
Posts: 334
I bought my first RV from Camping world in Garner NC just after the dealership was purchased by CW and the experience and after sales experience was good. The staff turned over and my sisters family bought a SOB camper. Their experience was similar to the OPs which is unfortunate. I have watched the site expand and the attitudes of the employees sour. I will not buy from that dealer simply because I can see that there are problems in the ranks and the service department failed my sister miserably. That being said I purchased my current rig from Carolina Coach and Marine and my after sale service experience was worse. I won't go into the details because those posts are already on the site and searchable. I did my own warranty work and went back to the factory for the things I couldn't do. Forest River has stood behind their product and I am very satisfied with their after purchase support. Try to find a vendor that has a voluntary manufacturer support on a forum like this, a rally like the FROG rally, or the factory service that FR has. Not even the premium brands like Prevost or Newmar do this. Kudos to FR for setting the bar higher there. One thing Newmar did do was tie their product support and service level to a dealers ability to sell their product. That might be a good next step for FR to consider. It would be a hard hard hit initially but would pay dividends later.
__________________

__________________
HappyGuy is offline  
Old 06-19-2016, 09:12 PM   #32
Senior Member
 
CaptnJohn's Avatar
 
Join Date: Dec 2015
Location: Eastern NC
Posts: 2,710
Quote:
Originally Posted by Wobbles View Post
I thought this was a rant against CW.

It will never end. I have owned RVs by FR and SOBs. Every one except the last 2 had a list at the PDI and a few were left to return when the long list was complete. The last 2 came from CW in Myrtle Beach SC. PDIs lasting 2 1/2 hours or more found zero, NADA, nothing. Neither has had a warranty problem either. I questioned an item under warranty on the prior unit and brought it in, 2 days later they called, explained how and why and it was how it was properly designed. Neither of the SOBs had sawdust or insulation or building trash from day 1 or ever. Cannot recall how many units since 1977~~ but we have had a bunch. From 19' TTs in the beginning to a Class A and back to a 5er. The best dealers have been CW in Myrtle Beach SC and CW outside of Ashville NC. If those two do not have it or cannot get it, I'll keep what I have.
__________________

__________________
2017 Montana HC 370BR
2016 F350 diesel
Edgewater 205 EX 150 Yamaha
CaptnJohn is offline  
Old 06-19-2016, 10:49 PM   #33
Junior Member
 
Join Date: Jul 2015
Location: West Central Indiana
Posts: 18
It's good to hear there are some good CW dealers. I purchased my
2015 27RR from CW in greenwood IN. I will not go back to them
ever again. I have not dealt with one person who is not a lier at there Greenwood store
__________________
jertourrider is offline  
Old 06-19-2016, 11:43 PM   #34
Senior Member
 
Join Date: Jul 2009
Location: Warsaw,NC
Posts: 4,283
The only thing Warren Buffet cares about is market share and PROFITS!!!


Sent from my iPhone using Forest River Forums
__________________
2015 Cedar Creek 32RL
2012 Silverado 3500HD SRW
http://www.forestriverforums.com/for...ignhavefun.gif
spock123 is online now  
Old 06-20-2016, 07:52 AM   #35
Senior Member
 
DouglasReid's Avatar
 
Join Date: Jun 2016
Location: Maurice, LA
Posts: 1,080
The DEALER is the problem!

Quote:
Originally Posted by Mahlstedtd View Post
Oggie, I too work at a gm dealership for 25years. I too bought at CW. I too got the big run around. Took 8 months to get 4 things fixed. The RV warranty is totally different. Forest River has to authorize repairs before anything can be fixed. If the dealer is slow to request repairs it will take a long time. Waited 6 months for a door. I did contact Forest River directly and they seemed to want to repair anything damaged. Find the website and give them a call.
It seems to me the DEALER, CW, is the problem. If I were you I would go directly to Forest River to get the issues resolved. Forest River has a vested interest in insuring your satisfaction and their reputation.

Since you know the hole in the door did not exist when you first looked at it and it appeared while at the CW Dealer, I can see why Forest River is denying the warranty. They sent it out with a good door and while in CW's custody it was damaged. That issue is CW's fault and they should replace it at their cost.
__________________
2012 Wildcat Sterling 32RL, Maxxis 8008s Load rating E, TST 507 TPMS w/ Flow-thru Sensors & Repeater
2008 Chevy Silverado 2500HD LTZ Diesel, Futomo Oil Drain Valve, Turbo Brake activated, 39 gal Aux Tank W/ Fuel Pump transfer
DouglasReid is offline  
Old 06-20-2016, 08:03 AM   #36
Senior Member
 
Join Date: Jun 2015
Posts: 542
Yes and No

Quote:
Originally Posted by DouglasReid View Post
It seems to me the DEALER, CW, is the problem. If I were you I would go directly to Forest River to get the issues resolved. Forest River has a vested interest in insuring your satisfaction and their reputation.

Since you know the hole in the door did not exist when you first looked at it and it appeared while at the CW Dealer, I can see why Forest River is denying the warranty. They sent it out with a good door and while in CW's custody it was damaged. That issue is CW's fault and they should replace it at their cost.
Not going to argue whose fault this is or if CW has a poor reputation or not.

However, to your point about FR's desire for high customer satisfaction - If this were truly the case, then FR would drop bad dealers. I know that LTV surveys their customers about their dealers and will drop them if the survey results don't meet LTV standards. FR could do the same, but they don't.
__________________
KatanaPilot is offline  
Old 06-26-2016, 08:16 PM   #37
Junior Member
 
Oggie's Avatar
 
Join Date: Jun 2016
Location: Indiana
Posts: 19
Quote:
Originally Posted by camaraderie View Post
The CEO of Good Sam and Camping World is Marcus Lemonis (also star of the reality show THE PROFIT). For email try:
MarcusVIP@campingworldrv.com

or visit this page: RV where you can link to the above address or re-post all your problems with the SPECIFIC CW into their "Marcus" forum for action.
Like Capn John...I'm not down on all CW's and have a few that have treated me well and solved my problems.

CW has announced they are gonna make Marcus a lot more money with an IPO shortly...my guess is they will be concerned with keeping you happy.
I've also found my warranty guy at Georgetown/Forest River to be most helpful and reasonable. Go to the forest river site to find the name & # of your guy for your brand & give him a call.

Unlike Automotive...NO dealer has a legal obligation to fix any mfrs. product or service a particular coach. They make more by fixing out of warranty issues than the meager amounts mfr's will pay them. As others have implied...you made an unforced error in signing on the dotted line without personally doing a comprehensive PDI..mine took FOUR hours. Once you leave the lot with problems unsolved... at a variety of dealers...you become a low priority.
I hope you get some help from Marcus or Forest River...it is apparent your dealers people have treated you like crap. Good luck.
Thanks for the contact info for Marcus I sent him a email last wednesday night and saturday night I recieved a phone call from the operations manager from the Greenwood CW he was very apologetic and said he had received my email from Marcus we will see what happens this week
__________________
Oggie is offline  
Old 06-26-2016, 08:22 PM   #38
Senior Member
 
W5CI's Avatar
 
Join Date: Jan 2016
Location: Carlisle, Arkansas
Posts: 840
Do your home work people, PDI, And never pay for a unit until you are completey satisfied. And stay away from CW
__________________
Cedar Creek 30RLBS/TrailAir Hitch/ MORryde 7K IS/Disc Brakes/ PI PT-50 EMS/ RV Flex Armor Roof
2015 RAM 3500 DRW 6.7 Cummins 3.42/ Garmin 760RV
40 Gal TransferFlow fuel tank/ TST 507
Amateur Radio W5CI 2016 Days Camping 50
2017 Days Camping 77
W5CI is offline  
Old 06-26-2016, 10:29 PM   #39
Senior Member
 
CaptnJohn's Avatar
 
Join Date: Dec 2015
Location: Eastern NC
Posts: 2,710
Quote:
Originally Posted by W5CI View Post
Do your home work people, PDI, And never pay for a unit until you are completey satisfied. And stay away from CW
I will not buy from anyone but CW Ashville NC or Myrtle Beach SC. Every CW is different for now as they have grown so fast. That is slowly changing. If you read you will see there are more bad service reviews than good by a huge percentage of non-CW dealers as well. To use a blanket statement is irresponsible.
__________________
2017 Montana HC 370BR
2016 F350 diesel
Edgewater 205 EX 150 Yamaha
CaptnJohn is offline  
Old 06-26-2016, 10:46 PM   #40
Senior Member
 
camaraderie's Avatar
 
Join Date: Feb 2014
Posts: 1,721
Quote:
Originally Posted by Oggie View Post
Thanks for the contact info for Marcus I sent him a email last wednesday night and saturday night I recieved a phone call from the operations manager from the Greenwood CW he was very apologetic and said he had received my email from Marcus we will see what happens this week
I'm encouraged that you got a response from Marcus to the manager...confirms my thoughts about HIS values. You can be sure the mgr. has to report back how your issues were resolved to his office. Good luck this week.
__________________

__________________
________
Cam
2015 Georgetown 280DS
2014 Vespa LX150 2014 StellaAuto 125
camaraderie is offline  
Closed Thread

Tags
warranty

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 10:51 AM.