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Old 06-19-2015, 06:11 PM   #21
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I'd fix it myself.

Barrel screws if clearances allow pop rivets other wise.

https://www.google.com/webhp?hl=en#h...=barrel+screws
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Old 06-19-2015, 10:02 PM   #22
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You can probably find a good craftsman locally and get it fixed right for less than the cost of gas, not to mention your time. It doesn't seem like something you need a dealer for, especially if they were incompetent enough to do it so wrong the first time.
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Old 06-20-2015, 02:18 PM   #23
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Fixed the same thing on my 21fbrs. Used Rubber Well Nuts and #10-32 screws. Saved the all the way thru in case this did not solve the problem. So far no problem.


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Old 06-20-2015, 02:34 PM   #24
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From the dealers point of view they would probably be willing to fix it with no issues, but it is not their problem whether you live next door or 1000 miles away. Granted it should have been done correctly the first time..........

Our dealer would fix anything they did wrong but with only one mechanic they couldn't afford to travel far.......


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Old 06-21-2015, 07:41 PM   #25
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Hello KScamping, a while back I had a similar situation arise on my KountryAire motor home.Having no luck I talked with my brother (lawyer),and on his advice I sent the dealer a letter outlining the ramifications of the shoddy work, and ask again to repair the SAFETY HANDLE. Also explaned who would be at fault should some were injured. 24 hrs I recived a phone call asking that I bring my motor home. In asap.the dealership even bought me lunch while I wated.😃
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Old 06-23-2015, 12:44 PM   #26
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Lol!!!!! I got a response from the dealership. They have offered to refund the installation....$22
It's almost insulting. They spun holes in my siding and they are offering to cover my weekend camping ice bill.

Like I said, I can't fix this myself. I found a mobile RV repair person. I guess I'll call him and see if he can fix it.
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Old 06-23-2015, 12:52 PM   #27
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Originally Posted by kscamping View Post
Lol!!!!! I got a response from the dealership. They have offered to refund the installation....$22
It's almost insulting. They spun holes in my siding and they are offering to cover my weekend camping ice bill.

Like I said, I can't fix this myself. I found a mobile RV repair person. I guess I'll call him and see if he can fix it.
Next best option once you get past the service call....

Probably still cheaper than the dealer.....
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Old 06-23-2015, 04:28 PM   #28
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I spoke with the service manager today. He offered to make the repairs free of charge at the end of the season if I got the camper to him - 76 miles away.
I reminded him of the friends I referred there the week after we bought our trailer.....my friends purchased a $65k motorhome. I then asked him if he would be willing to pay for mobile repair. He said he couldn't do that because it would cost him about $200.
I then asked him if my $65k referral was worth $200 and the continued referrals that may or may not come from my friends and I.
He then offered to ask the owner and is going to call me back.
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Old 06-28-2015, 04:46 PM   #29
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What would you do? Am I being unreasonable?

About dragging in an attorney- as soon as you mention attorney, many companies turn your issue over to their attorney to talk to your attorney, leaving you paying big $$$ to talk about your problem and two more layers of indifferent communication (lawyers!) between you and your goal. If it's thousands of $$& on the table it might be worth it. I have paid mobile fixit guys to repair my new rig and counted it as the less frustrating way to fix what I can't.
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Old 08-11-2015, 01:15 PM   #30
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I agree the lawyer deal isn't a good idea unless free advice .. what I do when I have a problem is file a complaint with the state attorney general or who ever in your state handles it. It usually gets the dealers attention. I'm ready to do it with my dealer that's not wanting to fix factory shoddy workmanship. I also tell everyone I know about the poor service of the dealer. If the complaint doesn't do any good, your options are limited. Its sad, my dealer says FR is not making a decision 5 months after it was brought to their attention. So maybe the state can get their attention. If not ill live with it and show it to everyone interested. Ill probably never buy a new RV again, just not worth the hassle! Also seems the norm of the industry. SAD!
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