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Old 06-18-2015, 12:24 PM   #1
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What would you do? Am I being unreasonable?

We purchased a new 2015 Shasta Oasis in May. Before leaving the dealership, we had a grab bar installed at the door. We've since discovered the dealer technician drilled the two top screws in to nothing but sheet metal. The screws just spin and don't support the handle. With continued use, it's going to pull through the sheet metal entirely.

The technician had to have known he hit nothing when he drilled the screws in. It's impossible not to. I've asked the dealership for a refund on the install and to provide a resolution for the two holes that now compromise the integrity of the sheet metal.

What type of resolution would you ask for?


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Old 06-18-2015, 12:29 PM   #2
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Have them remove inner panel and re screw arm into some blocking.
@ there cost of course.

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Old 06-18-2015, 02:07 PM   #3
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I agree, that seems like a good solution. Here's the kicker, the dealership is 76 miles away from me. Which means I would have to take the camper there and leave it and then return. I'm not interested in making multiple trips at my expense for their mistake. Personally, I think they should send a mobile repair unit to my home.
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Old 06-18-2015, 02:29 PM   #4
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Either a mobile repair like you mentioned, or perhaps call the dealer, tell them you will be there at such and such a time on this date and you will wait for the immediate repair and take it back home.
Yes, you're inconvenienced.
Yes, it's your $$ for fuel.
But if they can accomodate you, you may be less frustrated about the whole mess.
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Old 06-18-2015, 02:29 PM   #5
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That would probably be the "right" thing for them to do, but from their perspective, when it was an on premises job, there isn't any reasonable expectation for them to provide mobile services. They are willing to make good on their snafu at their expense. Which is "reasonable", albeit not the best of customer service and certainly not a convenience to you.

One approach I've often taken in situations like that is to "soft pitch" the ball in their court and see how they respond. Ie., "considering that it's an 80 mile trip one way for me, and I would be out the use of my rig for a period of time, how would you suggest we get this taken care of?"

Telling them what you want to have happen will immediately put up their defenses. Approach them reasonably and more often than not, they'll bend over backwards. I've even had an owner drive out after hours on his own dime to take care of quick fixes.
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Old 06-18-2015, 02:30 PM   #6
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I don't think they will. Distance to a crapy dealer is a waste of time and money. This is why I make all my own mods and repairs. I know some people can't and I feel for them because most dealers have incompetent techs and only disappoint there customers. Your handle install for example. Disappointing.
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Old 06-18-2015, 02:54 PM   #7
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Even tho' it is definitely their snafu, the simplest way to fix it is to drill the rest of the way thru the wall, make a metal or wooden backer plate and bolt completely thru the wall.
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Old 06-18-2015, 08:07 PM   #8
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I may be off topic some, but the comments regarding technicians made me recall an incident when car phones were sometimes installed in your trunk. A coworker took a brand new Buick Park Avenue to a phone installer to have the mobile unit installed in the trunk. When he picked it up he nearly passed out when he saw 4 screws sticking out of the rear fender! The installer said "I used the shortest screws I could find" Sometimes we are unfortunate enough to get paired up with this level of intelligence.
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Old 06-19-2015, 11:36 AM   #9
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Fix it yourself. You will be happy and done with it.
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Old 06-19-2015, 12:17 PM   #10
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X2 on the soft approach. I would try for the easiest choice that will yield the desired result.

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