Originally Posted by CardinalQueen
We feel the same...we even went to a huge dealer yesterday and asked the Parts Manager if the service was great. He was honest and said "not really". We've been to several and have yet to find one that wasn't AWFUL. The first time you go you hear angels singing because it's so good. Then the next time it's the same crap. Repeated trips for the same work. Half-done work or various excuses ie "wrong part was sent" or "it's supposed to look like that".
We visited a lot of mega-dealers, too and while my wife was checking out trailers and Class-C's, I went to the service departments to check them out and, also, to see what brands and models were waiting to be worked on. (And was surprised to see many similar brands and models at most service departments...some looked VERY new so I knew they were in for warranty work, not just brakes and lube jobs.)
We ended up buying at at small, local Mom and Pop dealer and they are great...almost always answer my questions either the same day I e-mail or the next. (They've treated us the same before and after purchase.)