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Old 08-09-2015, 08:27 PM   #31
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FR either way needs to straighten up and follow their own company statement and they wouldn't have so many issues with their products. Quality control and run testing of there RV's.
Recalls: They may notify the dealers but they also need to notify the owners because the dealers don't have to service the RV's weather bought from them or not.
RV dealers aren't car dealerships and most don't care because they don't have to care. They need to be made to care by some means. Then things would be different and they would be hiring quality technicians instead of cheep uneducated labor.

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Old 08-10-2015, 09:08 AM   #32
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Excellent information, I appreciate it..I got my 2015 Forest River, Wildwood, Heritage Glen from CW and have take it back couple of times for warranty repairs, no problem, however, last week I took again for a repair that qualify under the warranty and Friday, as I stop by to check on progress, thee service tech mentioned that even though the repairs were done, they are waiting on the confirmation from Forest River, I hope there is no issues. I believe that even if they divorce, on my purchase contract with CW, it stipulates that they honor every defect on the unit that is under warranty at any CW nationally. This particular CW knows me pretty well (I live only 5 minutes from it) and they know that I'm fully aware of the warranty, specially when you spend that amount of money in a unit. I will stop by this afternoon to check on this rumor.
Again, thank you guys for all your information!!

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Old 08-10-2015, 09:36 AM   #33
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The local dealer (who I like very much) where I take my unit now for repairs, said that they 'would' do FR warranty work, but do not like to, as it is like pulling teeth for FR to pay up. I was told that my unit could be fixed in less than a week for cash or two month wait for FR approval and reimbursement. It costs the dealers in work time and paper work for the techs and front desk people that the cost does end up being twice as much as it should, than if the unit was fixed the first time and not taken back out to the 'lot' and them 'wait' for a yes/no from FR. Forest River also, seems to have a policy of pushing out the timelines in order say that the 'warranty' is up and there by not 'covered', when the 'problems' should be covered.

I speak from first hand experience with Dealers/FR. FR can be trusted as any used car lot salesman.....NOT.
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Old 08-10-2015, 10:20 AM   #34
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Reading all of this, one can come to several conclusions. FR is dishonest and very hard to work with. CW is dishonest and very hard to work with. How about BOTH? I've been very vocal about the piss-poor quality of RV build quality in general. As I read this forum and several others, this problem is getting worse, not better. CW's reputation is just as bad as the RV manufacturers, if not worse. Perhaps they deserve each other... like a bad marriage where both parties plot the demise of the other... These big companies like FR and CW seem to be gobbling up the industry... FR on the building side... and CW on the dealer side. The upper management of these larger firms are only looking at numbers. They don't give a flip about your vacation time that's wasted or your long-awaited trip that's ruined. Granted... businesses exist to make money... but there has to be some incentive to buy their product. My enthusiasm for this whole thing is waning because I just can't find a brand that will give me the floor plan I like with the quality I demand and all the things I want.

FR did contact me directly when I had a recall. Rather than have them send the part to a dealer I had them send it to me. I repaired it, correctly, and went on about my business. That's a shame. My one experience with a dealer's "techs" was to have a power tongue jack installed as part of the sale. I towed it home, looked at how they had wired it, and rewired it immediately... I have read so much about how poor the quality of workmanship is at dealers, I'll pass on ever taking a trailer back to them, unless it's something that has to go back to the factory. Even at that point... I have no faith whatsoever in the industry or it's dealers. What a shame that it is this way.
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Old 08-10-2015, 10:56 AM   #35
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Wow ..... lots of new info here, as I have taken my unit to CW for all warranty work..
Except a couple of time FR sent me the parts directly as was something I could do...there has been nothing major so far and my unit is 3.5 yrs old...and it has been a while since have had unit in for work....both companies have always been fine, along with my dealership....course nothing stays the same = I hope it will improve for those who are having trouble, but I feel to a lot is the way the RV owner do business.....I will continue to manage my rving like I have been, but will keep the info of this post in the back of my mind....and if ever have trouble will sum it up I can only say I am very satisfied with all companies to date......good luck

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Old 08-11-2015, 03:38 PM   #36
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Has anyone gotten any facts on the divorce yet or is it just rumors I would think rumors or a spat because they need each other
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Old 08-11-2015, 04:10 PM   #37
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I've communicated with a Forest River Factory Rep. He told me that Forest River & Camping World are still working together on warranty issues. His comment to me was: "At this time I have no info that they are not. I would use caution when listening to things on the forum."

I'm still working with my local CW dealer to get my warranty work done. I checked with Forest River directly and they assured me that my parts and work have been approved and parts have been shipped. However, I'm not sure how much longer it will take to get everything completed. That's another story...
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Old 08-11-2015, 04:17 PM   #38
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I talked to CW service manager today everything on my sunseeker is moving along no problems that I could sense
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Old 08-11-2015, 04:22 PM   #39
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Contrary to most posters here, I have had very good warranty service from CW of Winter Garden, Florida and the FR warranty people. Both parties have worked diligently to take care of issues. I do believe that sometimes the customer's attitude has something to do with getting poor customer service.
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Old 08-11-2015, 04:41 PM   #40
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That may be true but in the CW location I go to you don't talk to a tech you talk to a Service Advisor that gives it to a Service Manager that assigns a tech to work on it hard to pi-- off people you don't come in contact with just another perspective

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