Originally Posted by locoengnr11
Well it's good to know theres an reputable dealer in the RV world nearly all of them "it's the dollar bottom line" and they'll do what they have to do,it exists in ALL Dealerships I've have a unit or 2 and their all the same,just my opinion
All dealers are not the same. There are very good ones around, and there are lousy ones. Learned that lesson the hard way and spent a few hundred dollars more the second time to buy from a top notch dealer. The little extra on the front end paid off big time in terms of service & support after the sale. We had zero issue with the unit when picked it up - not even the piles of saw dust and shavings so many people complain about, and they painlessly and quickly took care of some small issues over the next 2 years under warranty.
The OP doesn't say if she has contacted FR to get their side of the story. This whole issue may be over the dealer not doing their part to submit the claim properly - as seems to happen frequently.
And the other thing that just amazes me is the manufacturers seem to have zero interest in forcing dealers to improve. Every car, cel phone, and lost of other products sold result in survey after you buy it. Car dealers spend a half hour prepping you for the survey from the manufacturer. That one step by the manufacturer would force poor performing dealerships to improve (assuming there is some consequence tied to low scores). The fact that the manufacturers don't do it speaks volumes about where their priorities are. Thankfully, some dealers just do the right thing because that's how they operate. Too bad you don't really know the good ones from the bad ones most of the time until after you bought.