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Old 03-15-2016, 07:45 PM   #11
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We have a Shamrock 21dk,, Day after we brought it the metal trim on the side blew off on I 75 , almost caused a accident. We got the 24 month extended warranty and now they say they wont pay to fix it.. ARe you kidding me!!! Why do we always have to jump through hoops and call 20 different people to just get something simple done! ughhhhhhh
Since you point out the dangerous situation this caused on I75 I hope you intend to report this issue to to the NHTSA so they can investigate the companies failure to build the unite to meet the required safety standards. You may find this is not the first time this has happened, let them know you are reporting it as a concerned road user.
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Old 03-15-2016, 07:56 PM   #12
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left a unit @ dealership long term waiting for part to come,I stop by one day unannounce went into unit and found the breaker panel cover missing WTF dealer tried to tell me cover was missing when unit was left..I asked where the police station was left came back few days later and there was the cover
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Old 03-15-2016, 08:01 PM   #13
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I hate to sound like the odd man out but I have owned two FR products which have had small problems . I have called my dealer and with no kicking or screaming they have taken care of my concerns in a very timely manner . I guess I have found a dealer that wants return business and knows how to take care of their customers .
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Old 03-15-2016, 08:08 PM   #14
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Baba,
Well it's good to know theres an reputable dealer in the RV world nearly all of them "it's the dollar bottom line" and they'll do what they have to do,it exists in ALL Dealerships I've have a unit or 2 and their all the same,just my opinion
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Old 03-15-2016, 08:53 PM   #15
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It is an industry thing. Virtually no service after papers are signed. There are a few good dealers and they should be identified in these forums. The bad dealers should also be identified so we can stay away from them. Owners need to writ to the manufacture and let them know facts of occurances. And, if people attend a manufacturer's rally; that would be an opportunity to publicly ask top management exactly how they intend to improve. Until then, invest in some duct tape.
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Old 03-16-2016, 10:40 AM   #16
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Mfg xtended warranty vs Good sam warranties

Through out the forums I have heard manufacturer's warranties and wait times to get things fixed leave a little to be desired. Has anyone bought a Good Sam warranty and are they any better or worth the $$$$$. I bought our TT from a dealer 1 1/12 hours from home so I took it to Campingworld which is about 20 minutes away. The TT was in there for 3 weeks while they got FR's OK to replace the thermometer on my thermostat (plus a few other minor things I wanted done). I'd rather have warranty work done asap and be out at the camp site.
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Old 03-16-2016, 11:10 AM   #17
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Baba,
Well it's good to know theres an reputable dealer in the RV world nearly all of them "it's the dollar bottom line" and they'll do what they have to do,it exists in ALL Dealerships I've have a unit or 2 and their all the same,just my opinion
All dealers are not the same. There are very good ones around, and there are lousy ones. Learned that lesson the hard way and spent a few hundred dollars more the second time to buy from a top notch dealer. The little extra on the front end paid off big time in terms of service & support after the sale. We had zero issue with the unit when picked it up - not even the piles of saw dust and shavings so many people complain about, and they painlessly and quickly took care of some small issues over the next 2 years under warranty.

The OP doesn't say if she has contacted FR to get their side of the story. This whole issue may be over the dealer not doing their part to submit the claim properly - as seems to happen frequently.

And the other thing that just amazes me is the manufacturers seem to have zero interest in forcing dealers to improve. Every car, cel phone, and lost of other products sold result in survey after you buy it. Car dealers spend a half hour prepping you for the survey from the manufacturer. That one step by the manufacturer would force poor performing dealerships to improve (assuming there is some consequence tied to low scores). The fact that the manufacturers don't do it speaks volumes about where their priorities are. Thankfully, some dealers just do the right thing because that's how they operate. Too bad you don't really know the good ones from the bad ones most of the time until after you bought.
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Old 03-16-2016, 11:42 AM   #18
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I decided not to respond
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Old 03-16-2016, 11:51 AM   #19
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you can blame dealers all you want but the issues start and end with FR
blaming a dealer is a scape goat . it's FR the denies claims not dealers .
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Old 03-16-2016, 11:55 AM   #20
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you can blame dealers all you want but the issues start and end with FR
blaming a dealer is a scape goat . it's FR the denies claims not dealers .

You must be in the great dealer category .


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