Originally Posted by northstar1960
should take FR 1 to 3 weeks to approve warranty work then it shouldn't take 1 to 4 weeks to get the parts and then it shouldn't take another 6 weeks to get the wrong parts they sent back and the new parts in
We had our trailer in 3 times under warranty - 1st time was at the end of the season. 14 items on the list (minor workmanship stuff I could have fixed, but why should I?) Approved in 2 days, done in 2 weeks, except a mattress - they did the 'ship it in new trailer being delivered' routine to save freight, but that was fine - it was 20 degrees outside.
The other 2 times were during the summer - again both approved in one day. And the dealer did the work the next day both times (no parts needed from the factory) to keep us from missing any trips.
Dealer we bought the first camper from was total opposite - good luck getting anything done in less than a month, oh - and you actually want it fixed right the first time too? FR is by no means perfect, and they evidently let a lot of stuff out of the factory - but the individual dealer can do a lot to make it better or worse.