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Old 03-16-2016, 12:28 PM   #21
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You must be in the great dealer category .


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Great dealers haha . no doubt dealers can make it easier and there are more bad then good when it comes to dealers . but the buck starts and stops with the manufactures . it should take FR 1 to 3 weeks to approve warranty work then it shouldn't take 1 to 4 weeks to get the parts and then it shouldn't take another 6 weeks to get the wrong parts they sent back and the new parts in
you must be in the great manufacture category
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Old 03-16-2016, 12:40 PM   #22
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Lol I am!
3 units ten years and minor issues fixed fast!


2015 Columbus 320RS
2008 2500HD Duramax
2015 nights camped "34"
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Old 03-16-2016, 01:03 PM   #23
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Must admit I was lucky when I purchased my rig used from Buffalo RV. There were some issue that were supposed to have been taken care of prior to me taking delivery that I found out by my own fault of not being more diligent on the PDI were not until the first time out with the camper. To BRV's credit, and co-owner Mark Stroelle he immediately called in the service manager, typed up a tic list of missed repairs and anything else, and gave me his personal cell number to follow up with him if I needed. One repair required the dinette slide to be taken out for new roller guides to be installed and they suggested I do it after the season. Finished up the camping season with out additional issue, "the service mgr. called me to schedule the repair" in late November. The got bogged down, held my rig and did all winterizing and finished the repair in January. All along the service guy would call every couple of weeks with an update and I'd just tell him he has until April to finish the repair.
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Old 03-16-2016, 01:11 PM   #24
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Lol I am!
3 units ten years and minor issues fixed fast!


2015 Columbus 320RS
2008 2500HD Duramax
2015 nights camped "34"
X2 We have had two Forest River Pumas very very minor issues fixed fast no issues the dealer was great to deal with. Forest River fast with parts. No complaints here............

Would buy from the same dealer again They only have one trailer mechanic the sales guys help him when need be.
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Old 03-16-2016, 01:15 PM   #25
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No need with us to have bought an extended warranty for us, waste of money all the way around. Bought camper in 2012 not been back for any repairs after the first year that would have been warranty covered just back for a couple of upgrades that I did not want to do myself.

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Old 03-16-2016, 01:30 PM   #26
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should take FR 1 to 3 weeks to approve warranty work then it shouldn't take 1 to 4 weeks to get the parts and then it shouldn't take another 6 weeks to get the wrong parts they sent back and the new parts in
We had our trailer in 3 times under warranty - 1st time was at the end of the season. 14 items on the list (minor workmanship stuff I could have fixed, but why should I?) Approved in 2 days, done in 2 weeks, except a mattress - they did the 'ship it in new trailer being delivered' routine to save freight, but that was fine - it was 20 degrees outside.

The other 2 times were during the summer - again both approved in one day. And the dealer did the work the next day both times (no parts needed from the factory) to keep us from missing any trips.

Dealer we bought the first camper from was total opposite - good luck getting anything done in less than a month, oh - and you actually want it fixed right the first time too? FR is by no means perfect, and they evidently let a lot of stuff out of the factory - but the individual dealer can do a lot to make it better or worse.
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Old 03-16-2016, 06:23 PM   #27
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you can blame dealers all you want but the issues start and end with FR
blaming a dealer is a scape goat . it's FR the denies claims not dealers .
The dealer has to SUBMIT a claim to FR and if it is not written up clearly and properly FR will deny it. Unfortunately I have seen what has been submitted in some cases and I wouldn't approve it either.

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Old 03-17-2016, 04:37 PM   #28
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What Warranty

Most dealers depend on some word of mouth at local camp grounds and blogs. Most manufactures depend on your friendly dealer to correct their mistakes. I always found it nice to advertise both the friendly dealer (until you pull off their site) and the (so what do you expect) manufacture in the show room. We pay too much for lack of concern or do it yourself.
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Old 03-17-2016, 05:17 PM   #29
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Maybe I'm wrong, but I am trying a proactive approach. I am in the process of selecting a new TT. I like some of the FR products.
So I emailed the manufacture today. Told him ( a rep listed for Surveyor) I like their products, but do not like the stories I hear of poor craftsmanship, poor service and headaches with factory approved repairs. Told them of a post on here from a buyer who took a factory tour. He left with the impression that all the different FR facilities have a competition factor to produce the most units. I wrote that maybe a competition for the least amount of "return for service" calls on certain models should be considered. Maybe they already do this, but you wouldn't know it buy some of the experiences on here.
Just trying to establish some avenue for future correspondence with the factory. Hopefully I won't need it. Hmmm.......
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Old 03-17-2016, 07:18 PM   #30
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You might take a look at Grand Design. Even before you do anything send them an Email and they (a real live body in the USA) will get back to you. I'm done with manufactures isolating themselves through lack luster dealers.
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