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Old 03-14-2016, 04:20 PM   #1
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Why is it always a nightmare to just get something fixed!!!

We have a Shamrock 21dk,, Day after we brought it the metal trim on the side blew off on I 75 , almost caused a accident. We got the 24 month extended warranty and now they say they wont pay to fix it.. ARe you kidding me!!! Why do we always have to jump through hoops and call 20 different people to just get something simple done! ughhhhhhh
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Old 03-14-2016, 04:39 PM   #2
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I'm not disagreeing with your frustration. However one of my good friends had a similar experience. The toilet vent dome/ cover blew off of his camper just a couple weeks after he bought it. He took it in and they at first told him they couldn't fix it. After much kicking and screaming they did it. How ever he learned one really important thing.....

When under manufactures warranty. If it blows off, or is about to blow off, either retrieve it or secure it. As long as you have it to hand to the service rep they will warranty it. If you have lost it or it blew away manufacture can decline the warranty work. He said his rep told him if he has to weld it down, duct tape it, glue it or tie it to something to do so. Once it blows away, that it will become an insurance issue ( at least according to the manufacture).
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Old 03-14-2016, 04:43 PM   #3
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DFW Rusty,, I do have the trim. We retrieved from the hwy while almost getting ran over.. It's a 6 foot long piece that had one screw in it and a line of glue holding it on.

You would think they would just fix the 50.00 item instead of trying to hold out. It's not even worth the time we spend going back and forth on the phones.. or their image.
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Old 03-15-2016, 12:56 AM   #4
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That is how warranty works in the RV business as a general rule of thumb meaning there AIN'T none. They either beat you down early on or take it in under warranty and keep your camper for 3-4 months to fix it. Delay delay delay = you giving up on a warranty claim.

My thinks the only way to get a warranty claim is to buy 2 new campers. When one breaks you can afford for the dealership to keep it for 3 months during your busy season ;-)
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Old 03-15-2016, 02:37 AM   #5
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Or bring it in during off season, if it's on their lot and your not using it your getting free storage. Maybe if we all did that they would try to hustle the work to free up compound space. Just a thought.


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Old 03-15-2016, 05:08 AM   #6
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Quote:
Originally Posted by Sheripoms View Post
We have a Shamrock 21dk,, Day after we brought it the metal trim on the side blew off on I 75

What metal trim? The slide out perimeter flange trim? Do you have a picture or it. I'm sure others would like to know. A friends slide trim blew off on the way back from SD last year on a 233S.
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Old 03-15-2016, 06:26 AM   #7
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My question is it a dealership issue or a Forest River issue??? If it was just a $50 part and some labor our dealership would have fixed it on a new camper and dealt with Forest River.

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Old 03-15-2016, 03:36 PM   #8
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Its not just FR. It is all the manufacturers. As TonyD said, its all a game of attrition. The longer they delay and the more they drag their feet, the less they fix and hope you will just fix it yourself.

Legislation needs to be passed that treats RV's like automobiles. And, manufacturers need to have more power over the dealerships, like the automotive industry. Right now, its a free for all and they know it.

It all leaves a bad taste in ones mouth.
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Old 03-15-2016, 04:12 PM   #9
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Did ya know...the term "do it yourself" was coined by the very first person to buy the very first rv!!! And it's been going down hill ever since.
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Old 03-15-2016, 06:51 PM   #10
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I got lucky. First trip out I was going about 60 and noticed a similar piece flapping badly. I pulled over a found there was zero bracing to hold it on. The other side had it but not this one. I fixed it myself. My dealer is about as scatter brained as anyone can be. If I do it myself at least the guy doing it cares enough to get it right.
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