Thread Tools Display Modes
Old 03-14-2016, 03:20 PM   #1
Senior Member
Join Date: Mar 2014
Posts: 123
Why is it always a nightmare to just get something fixed!!!

We have a Shamrock 21dk,, Day after we brought it the metal trim on the side blew off on I 75 , almost caused a accident. We got the 24 month extended warranty and now they say they wont pay to fix it.. ARe you kidding me!!! Why do we always have to jump through hoops and call 20 different people to just get something simple done! ughhhhhhh

Sheripoms is offline   Reply With Quote
Old 03-14-2016, 03:39 PM   #2
Senior Member
DFW Rusty's Avatar
Join Date: May 2014
Location: TX
Posts: 130
I'm not disagreeing with your frustration. However one of my good friends had a similar experience. The toilet vent dome/ cover blew off of his camper just a couple weeks after he bought it. He took it in and they at first told him they couldn't fix it. After much kicking and screaming they did it. How ever he learned one really important thing.....

When under manufactures warranty. If it blows off, or is about to blow off, either retrieve it or secure it. As long as you have it to hand to the service rep they will warranty it. If you have lost it or it blew away manufacture can decline the warranty work. He said his rep told him if he has to weld it down, duct tape it, glue it or tie it to something to do so. Once it blows away, that it will become an insurance issue ( at least according to the manufacture).

2015 WildWood 27RKSS
2012 Ford F350 King Ranch FX4
DFW Rusty is offline   Reply With Quote
Old 03-14-2016, 03:43 PM   #3
Senior Member
Join Date: Mar 2014
Posts: 123
DFW Rusty,, I do have the trim. We retrieved from the hwy while almost getting ran over.. It's a 6 foot long piece that had one screw in it and a line of glue holding it on.

You would think they would just fix the 50.00 item instead of trying to hold out. It's not even worth the time we spend going back and forth on the phones.. or their image.
Sheripoms is offline   Reply With Quote
Old 03-14-2016, 11:56 PM   #4
Senior Member
Join Date: Oct 2015
Posts: 733
That is how warranty works in the RV business as a general rule of thumb meaning there AIN'T none. They either beat you down early on or take it in under warranty and keep your camper for 3-4 months to fix it. Delay delay delay = you giving up on a warranty claim.

My thinks the only way to get a warranty claim is to buy 2 new campers. When one breaks you can afford for the dealership to keep it for 3 months during your busy season ;-)
Skyliner is offline   Reply With Quote
Old 03-15-2016, 01:37 AM   #5
Senior Member
Scubanut's Avatar
Join Date: Mar 2013
Location: Canada
Posts: 257
Or bring it in during off season, if it's on their lot and your not using it your getting free storage. Maybe if we all did that they would try to hustle the work to free up compound space. Just a thought.

2012 F150 FX4 Crew 5.0 3.73

2012Coachman Freedom Express 292BHDS (outdoor Kitchen)
Scubanut is offline   Reply With Quote
Old 03-15-2016, 04:08 AM   #6
Senior Member
Join Date: Oct 2015
Posts: 1,086
Originally Posted by Sheripoms View Post
We have a Shamrock 21dk,, Day after we brought it the metal trim on the side blew off on I 75

What metal trim? The slide out perimeter flange trim? Do you have a picture or it. I'm sure others would like to know. A friends slide trim blew off on the way back from SD last year on a 233S.
Mr Havercamp is offline   Reply With Quote
Old 03-15-2016, 05:26 AM   #7
Senior Member
Oaklevel's Avatar
Join Date: Sep 2012
Location: Virginia
Posts: 2,762
My question is it a dealership issue or a Forest River issue??? If it was just a $50 part and some labor our dealership would have fixed it on a new camper and dealt with Forest River.


2005 Dodge 3500 Cummins
2013 Puma Unleashed 356 QLB
1966 Mustang GT
1986 Mustang SVO
Sadie & Lillie Spoiled Rotten Boxers
Oaklevel is offline   Reply With Quote
Old 03-15-2016, 02:36 PM   #8
Senior Member
Join Date: Feb 2016
Location: Greater Houston Area
Posts: 121
Its not just FR. It is all the manufacturers. As TonyD said, its all a game of attrition. The longer they delay and the more they drag their feet, the less they fix and hope you will just fix it yourself.

Legislation needs to be passed that treats RV's like automobiles. And, manufacturers need to have more power over the dealerships, like the automotive industry. Right now, its a free for all and they know it.

It all leaves a bad taste in ones mouth.
2016 Jayco Eagle 330RSTS = "Madame Maxime"
Maxxis M8008 E rated Tires and 16" Wheel Upgrade
Dual A/C, 14K Equalizer WD hitch with SC
King Bed with Java Interior, (2X) Yamaha EF2000isV2
2012 Ram 4500, 6.7L Cummins TD, MegaCab = "Hagrid"
360 degree Virtual Tour
Fairenatic is offline   Reply With Quote
Old 03-15-2016, 03:12 PM   #9
Senior Member
grumpy0374's Avatar
Join Date: Jul 2013
Posts: 759
Did ya know...the term "do it yourself" was coined by the very first person to buy the very first rv!!! And it's been going down hill ever since.
Steve & Cheryl + Charlie & Casey, our furry kids.

2012 Forrest River Lexington 283ts
Toad, 2013 Subaru XV Crosstrek
Camping trips this year so far...8
Days camping...75
grumpy0374 is offline   Reply With Quote
Old 03-15-2016, 05:51 PM   #10
Senior Member
Stormrider151's Avatar
Join Date: Sep 2011
Location: South East
Posts: 778
I got lucky. First trip out I was going about 60 and noticed a similar piece flapping badly. I pulled over a found there was zero bracing to hold it on. The other side had it but not this one. I fixed it myself. My dealer is about as scatter brained as anyone can be. If I do it myself at least the guy doing it cares enough to get it right.

Retired Fire Dept Battalion Chief
2016 Ever-Lite 232RBS
2012 F150 FX4 W/Max tow & Ecoboost

Getting old ain't for wimps!!!
Stormrider151 is offline   Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

» Virginia Campgrounds

Reviews provided by is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002-2015 Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 07:10 AM.