don't be upset. it's pretty common issue. the closest a West Coast Rockwood Roo dealer got to the dealer in Chicago we bought from, was more than $4,000. and that's on a trailer that retails for only $20k. we were told by the 3 Roo dealers in our area that they wouldn't work on it, if we didn't buy from them.
so in the 2 years we've had it, FR has found other local dealers to do warranty work.
never a complaint from them either.
we would have paid an extra $1,000 to have a local dealer. but it wasn't worth $4,000 for that privilege.