I just got off the phone with XM Radio account services, they turned off my radio over a passed due amount
, on a radio that is paid up until July 2011. 2 "YO Zippies" later the rep sent me to her supervisor, who after looking at the account and a lot of heavy breathing into her headset found a billing error in my favor, and they now owe me money
.
Ok, here is where it gets good, they wanted to charge me to reactivate the radio, with the credit on my account after fixing the billing error, I still owed them $1.60 for a reactivation charge and I would have to pay that before they would reactivate the radio
.
A hour later I have the radio working (I hope) at least for now, just watch your account with these people the "computers are making errors", I guess they don't understand a computer only does what a human tells them what to do. "data in, data out".
Just a rant.
Michael