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Old 09-28-2015, 11:52 AM   #11
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Sounds like the wall board was wet when they built the unit ???
DEFFINLY contact FR,,, Hopefully you will not need a lawer !!!
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Old 09-29-2015, 08:10 AM   #12
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I had a 2011 new Keystone with a similar leak. Mine was from a leaking window frame.
You can find my recent FR experience ( POSITIVE RESULTS) under Cedar Creek. ( Silverbackmel)
JUST returned from Indiana last week after having many issues resolved. Follow the posters contact suggestion and lay out the issues. REMEMBER THIS: the person you speak with CAN help you! ALSO, they DID NOT personally build your RV. Try the soft sale approach and do not lose your cool. Those suggesting a "lawyer" is a direction you ONLY TAKE AFTER YOU HAVE EXHAUSTED EVERY REASONABLE EFFORT TO RESOLVE YOUR ISSUES DIRECTLY. Don't think for a minute that FR does not have a crack legal team as well.
Good luck! FR is on a track to improve customer satisfaction.
Give them the opportunity to prove it!
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Old 09-29-2015, 08:14 AM   #13
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Well put Mel! I totally agree!! I always believed that if you kill them with kindness you tend to have better results. I dont have any complaints with the service I received from forest River.


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Old 09-29-2015, 08:23 AM   #14
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Of course you guys are right about Lawyer being your last option !!!
I am saying I hope it does not get that far !!!
Also I hope SilverbackMel is right about FR improving satisfaction ???
Service @ FR is pretty good,,, it is to bad so much is needed !!!
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Old 10-29-2015, 04:52 PM   #15
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Do you have any updates? I hope you're having good luck!!
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Old 10-29-2015, 07:15 PM   #16
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[QUOTE=Wolverine 1945;996630]Of course you guys are right about Lawyer being your last option !!![QUOTE]

Forest River may operate like industrial companies I've worked for in the past. As soon as a complainant mentions going to an attorney, all future conversation must cease and corporate legal needed to be notified. The moral to the story is, if you want to mention "lawyer", don't expect anymore to be done on your issue until your attorney gets involved. Be careful using that threat to get satisfaction because there can be many negative results.
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Old 10-30-2015, 06:57 AM   #17
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Yep, i do have an Update, talked with forest river, Called them right after i sent updated photos to Dan Dobecki, very nice gentleman, just was nice to deal with, he asked a few simple questions, looked at my pictures and then said he would like to bring it back to factory for repair. Having a transporter come in January for repair at the factory. I never had to talk mean, or even get upset. Glad FR is taking care of this issue.
Glad they are standing behind their product
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Old 10-30-2015, 07:51 PM   #18
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That's great news!! Glad to hear that they're gonna take care of you!!



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Old 10-30-2015, 07:51 PM   #19
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I strongly urge all Blue Ridge and Cardinal owners to go to the following site:
CARDINAL RV CLUB

Look under Board index Miscellaneous Discussions Cardinal/Blue Ridge Corner Possible Wall Pimple Cause

There is an entire thread on this issue. Cardinals and Blue Ridge RV's are not properly "sealed" on the slides which will cause water "wicking" along those slide seals that infiltrates the structure walls.

To fix it, you just need to silicone the outside of the "D" seal on top and sides. I did this on mine after I noticed a small area of pimples on the wall beside the kitchen slide.

This is one of those "maintenance things" everyone hates to do but if you want your RV to last, it needs to be done. Many on the Cardinal Club site have told of this issue.
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Old 07-24-2016, 04:19 PM   #20
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Do not use silicone. Use the black non settling flex seal. Just passing on info gained from pros.
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