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Old 04-24-2011, 05:39 PM   #1
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Blue Ridge Nightmare

Finally got to take out our new 2010 this weekend after numerous issues, one being the hydraulic hose exploded when we brought it home. We got to the lake, and our slides wouldn't come out. We jimmy rigged it and finally got them to go out. Thought it was a fuse, no problem. Then that night we got over an inch of rain and woke up the next morning with water running into the overhead cabinets in the back, down onto the entertainment center and into the lower cabinets and the t.v. lift compartment. Once we got everything wiped up we noticed this was not the first time this unit has leaked. There is water damage all over the rear end. The rear window also appears to be defective as rain came in there as well. Then the DR slide carpet was soaked! Going to see a lawyer next week, not getting any help from Forest River, and not a heck of a lot from the dealer.
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Old 04-24-2011, 07:14 PM   #2
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Take lotsa pictures....you'll need them. So sorry to hear about your misfortune.
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Old 04-24-2011, 08:51 PM   #3
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that really blows that your weekend didnt go so well.
Document everything you can to help your case including pictures like stated above.

Quick question for ya though -
was it a used 2010 but new to you or a left over 2010 which was never titled until you bought it?

I always wondered what warranty would be if you bought a new last year left over - whether it would have full warranty or not.
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2004 Dodge Ram 1500 Qaud Cab 4x4 with 35" tires and 3.92 gears, Dynatech Longtube Headers & Fabtech 6" lift + Superchips with shift Tuning
Nights Camped 2011 (37) - 2012 (16)-2013 (2) -2014 (5) -2015(0)
USMC 91 - 95 - F/A-18 Aviation Ordnance
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Old 05-02-2011, 02:23 PM   #4
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We have a 2011 model and having the same leaks. We found it was coming from the A/C unit but can't get to it to repair the leak. Removed shroud and took a look from the inside ans outside too, but can't find the leak to repair it. Grrrrrr Can't seem to fix the darn thing. Hopefully there are some folks that might have a tip or two to help us out.
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Old 05-02-2011, 09:56 PM   #5
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Quote:
Originally Posted by eaglesdancing View Post
We have a 2011 model and having the same leaks. We found it was coming from the A/C unit but can't get to it to repair the leak. Removed shroud and took a look from the inside ans outside too, but can't find the leak to repair it. Grrrrrr Can't seem to fix the darn thing. Hopefully there are some folks that might have a tip or two to help us out.
If you had the shroud off did you check to make sure the 4 screws that pull the two pieces together were tight?

I do not remember what kind of Gasket was on the bottom of the unit that is on the outside of the trailer.

I do know the one's we used had a gasket attached to the putside unit and was sandwiched between the two units (Inside and outside units) - we use these types of A/C units in Booths in the Garages.
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2011 Rockwood Mini Lite 2306 - Matt
2004 Dodge Ram 1500 Qaud Cab 4x4 with 35" tires and 3.92 gears, Dynatech Longtube Headers & Fabtech 6" lift + Superchips with shift Tuning
Nights Camped 2011 (37) - 2012 (16)-2013 (2) -2014 (5) -2015(0)
USMC 91 - 95 - F/A-18 Aviation Ordnance
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Old 05-06-2011, 09:27 AM   #6
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We check the 4 bolts, two were loose. But we are still having a problem with leaking even after tightening them.

Can't get local dealer to do the work for repairs because he claims that Forest River doesn't pay him enough to do the repair work. hmmmmm Not what I expected from Forest River dealership. Disappointed.

krussel, I don't know if you have had this problem as well but I am not crazy about the company's customer care after shelling out big money for their product.
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Old 05-06-2011, 09:42 AM   #7
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Contact FR direct. You have a crappy dealer. Sorry for that. Also mention to FR that your dealer is worthless. Give them lots of pictures. So far they have always been good to work with for me. Try and get them to find you a different dealer to get the service work performed. If you make enough of a stink they may take it back to the factory to do the repairs for you. They have done it in the past.
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Old 05-06-2011, 09:54 AM   #8
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Quote:
Originally Posted by eaglesdancing View Post
We check the 4 bolts, two were loose. But we are still having a problem with leaking even after tightening them.

Can't get local dealer to do the work for repairs because he claims that Forest River doesn't pay him enough to do the repair work. hmmmmm Not what I expected from Forest River dealership. Disappointed.

krussel, I don't know if you have had this problem as well but I am not crazy about the company's customer care after shelling out big money for their product.
Like donn said - sounds like the dealer is crappy.

You can do one of two things - call Aixcell and tell them your situation - they might be able to give you better insite or even send you a new gasket - sounds to me like your gasket has been compromised or has flipped over when the A/C unit was installed - I had called Airxcell for a part # for the added heat strip to my unit and they were cery helpful so hope they treat you the same way they did me. Tell them it is a new trailer - I suggest having the model and serial # on hand before calling though.

Or like stated above call FR direct and see if you can get satisfaction that way and tell them exactly what the dealer said about not getting paid enough for warranty work - that comment alone would piss me off especially if I bought the unit from that dealer and wouldnt stand behind the product since they are / were making money off of the product.
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2011 Rockwood Mini Lite 2306 - Matt
2004 Dodge Ram 1500 Qaud Cab 4x4 with 35" tires and 3.92 gears, Dynatech Longtube Headers & Fabtech 6" lift + Superchips with shift Tuning
Nights Camped 2011 (37) - 2012 (16)-2013 (2) -2014 (5) -2015(0)
USMC 91 - 95 - F/A-18 Aviation Ordnance
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Old 05-06-2011, 10:11 AM   #9
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How do dealers get away with this? If you go and buy a Honda in another state, and had a problem, and the local dealership said they wouldn't work on it FOR ANY REASON, that dealership would get the business end of a boot from Honda. I don't know if its the manufacturers fault for nickel and diming the dealers, or the dealers for cutting back so far that they can't do the servicing, but when you invest the kind of money we are for these units, we shouldn't EVER deal with that kind of crap.

PS - Sorry to hear about your problems. I was on the fence about spending a little more on a BR bunkhouse over the lower cost Sierra, and your post a while ago did help me to decide. My new Sierra is at the dealer today waiting for me.
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Old 05-06-2011, 10:25 AM   #10
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We attended a big show in Indianapolis (Boat Sport and Travel Show) and talked to some FR dealers, and they told me not to try and "nickel and dime" the company with some problems on my unit. grrrrr I would think they would be wanting happy owners of FR products so they would have more people looking to buy FR units. ....but once you are suckered in to buying one....too bad sooo sad is the feeling I am getting from them.

I am finding many businesses these days just don't have a good service record. This is not helping the economy in this country at all.

Thanks for the input and sorry krussel for high jacking your post....I just had to jump in on your problem because I am sharing your grief.

I love the looks of this RV but its has its problems. Retailing at $50,000 you'd thing this wouldn't be the problem. Thank goodness we got our's a lot cheaper.
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