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Old 12-10-2019, 04:56 PM   #1
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2019 Palomino Solaire is JUNK!

Well if you guys read my previous thread about the front bunk leaking you'll understand my frustration. 3X into the shop and the factory just denied my warranty claim to repair the now leaking rear bunk. Forrest River does not stand by their product. Ironically it appears they made a gutter/gasket change for the 2020 models... hmmm. Now why would they do that? Brand new trailer has seen more shop than dirt.
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Old 12-10-2019, 05:18 PM   #2
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Truly unfortunate. Try putting in a dispute with the BBB online.
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2012 GMC Sierra 1500 SLT Z71 6.2l aka "Luci"
2020 Grand Design Imagine XLS 22 MLE aka "Desi"
Past: 2017 Prime Time Tracer Air 206
Days camped 2017: 7
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Old 12-11-2019, 10:28 AM   #3
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JKUman,

Thank you for being a part of the Palomino family.

Please accept our sincerest apologies for any inconveniences that you have experienced with your new SolAire Ultra Lite. Your satisfaction is very important to us; accordingly, we invite you to contact Jerald Summey in our Customer service department through the following personalized and direct link: http://www.palominorv.com/DirectServ...16568615355584.

This direct link is provided for your convenience in order that we may resolve your concerns as quickly as possible. We will strive to respond to you within 24 hours of receiving your correspondence.

Respectfully,
Forest River
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