bikendan... then I won't tell you that they told us we should bring a 2" ball when we asked (but it needs a 2 inch and something.. can't think of it off the top of my head.... so we did bring one of our 2 inches.. (we have a bunch of different sizes for various snowmobile trailers, bikes, etc) but they made us pay for the ball in the correct size we needed. When I asked for a refund on the card the next day, they said sure, just bring the other ball back and we will refund. Plus, there are a few other issues that I personally had, but I didn't know, we didn't know..... I did email to ask if they are ordering us a pole or what. I was a bit disappointed with the whole experience.