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Old 08-20-2015, 03:55 PM   #1
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2012 Thunderbolt frame issue

Never posted pictures on here, so I hope this works. Contacted warranty department about obvious structural quality defect. Got forwarded to LCI for review and got the standard "unit out of warranty, past 1 year". Explained to them I know the warranty is 1 year, but this being the MAIN component of the rig and an obvious supplier/factory defect I thought FR may step up and do the right thing. Asked for a photo of the frame sticker, which I sent them, and now I cannot get a response from anyone. Not asking them to replace the thing, but I will have to take it to a frame specialty shop and thought they might consider paying part of it. Not sure what my next move is. I am not a consumer who takes things like this lying down. Have already initiated a claim with the NHTSB. Only way we as consumers are going to stop getting abused by these companies is to fight with whatever tools we have, not complain on a website or forum that has no input into the industry. I am clearly not here bashing anyone, just think as consumers we have responsibility to report abuse truthfully and perhaps that way get this industry to change.
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Old 08-20-2015, 04:10 PM   #2
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The pic didnt come through. Id be interested in seeing it.......
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Old 08-21-2015, 01:55 PM   #3
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Tried attaching it directly to the post. Is there some other place I need to access to post pictures? Only thing I can see is add video below message box, and that didn't work. Pretty visible crack, about 3 inches long about 2 inches up from bottom of I beam. Not to be an alarmist, but hope people will check their frames from front to back. I just had the unit inspected, and mechanic never saw it.
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Old 08-21-2015, 01:57 PM   #4
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I only know how to do it from my iphone app, sorry not much help....
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Old 08-21-2015, 02:06 PM   #5
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Originally Posted by SuicideSaints View Post
I only know how to do it from my iphone app, sorry not much help....
Well, I got it uploaded its in my gallery. Can't figure out how to import it to this thread. Will try figuring it out. Recently fractured my heel so I have lots of time to sit on my butt and do nothing.
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Old 08-21-2015, 02:12 PM   #6
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So there ya go. Haven't ripped the underbelly off yet to see what inside looks like, but as you can see this is not the result of any heat or contact damage. Clearly a bad I beam from the factory, supplier. That shackle mount is the backaxle on the driver's side.
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Old 08-21-2015, 02:34 PM   #7
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Oh, wow, I havent seen a crack like that in a frame. Im interested in the outcome of this. Keep us posted.
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Old 08-21-2015, 02:38 PM   #8
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What model is your XLR and what did you typically haul in the garage? Interested to see if there is a cross member welded in at that location also.
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Old 08-21-2015, 02:38 PM   #9
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Well, not sure if the traffic safety board contacted them or what because suddenly I can't get a response from anyone. Left e-mails, voice mails, and nothing. Simply amazing.
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Old 08-21-2015, 05:39 PM   #10
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Quote:
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Well, not sure if the traffic safety board contacted them or what because suddenly I can't get a response from anyone. Left e-mails, voice mails, and nothing. Simply amazing.

Not sure, but at the slightest hint of legal action, most attorneys will advise companies (and individuals) to stop all communication. This is simply a legal defensive mode. Not saying this is what they are doing, just a possibility. It's what I would do.


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