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Old 01-27-2015, 03:21 PM   #11
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I prefer drilling threw and using a stainless bolt ,nylon locknut and backing plate or big washer just snug up good and check in a few weeks never had one come back out even after smacking my big head on it.
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Old 01-27-2015, 04:53 PM   #12
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Does anyone know if this guy is still the GM for XLR? Is he considered the Plant Manager? Because we sent a long list of issues we have with the 2015 we just purchased. Quality Control and Craftsmanship is an issue; and relating back to the guy who had screws falling out; we have screws stripped where the Cargo Lights were installed in the fiberglass, and consequently while traveling in the rain had a MAJOR water leak, with major damage to the front wall, including the growth of black mold; which tells me that water has leaker here previously. We can't use the trailer because my husband is severely allergic. The Warranty Dept. is assisting us, and seems to be on top of it; we'll see because we just sent them all of our concerns yesterday. I was just wondering if this guy Bryan Stevens, is the Plant Manager for XLR? And if they will actually respond to our concerns. I know the water leak is a warranty issue......but the other issues we brought to their attention, well, we will see how they respond.

I agree with Oxcamper, if we don't bring these issues to their attention.....then its irresponsible on our part; and the Plant Manager doesn't know what the quality of their product "really" is after it leaves the Plant. Bottom line is we are the end user, and we have control over how we market their product to our peers. Seem to me a big name like Forest River would be concerned about that....maybe I'm wrong, but I hope not!!

We personally meet hundreds of people on the road, and in ATV parks because we trail ride.....we either give them a thumbs up, or we don't.

Just my two cents.......rant over !!

I can assure you that FR is concerned about your issue. XLR has not grown today by not taking care of it's customers. I myself read your letter and am working with the warranty department to resolve your issues. You should (if you have not already) be receiving a phone call from Diane.
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Old 01-27-2015, 08:52 PM   #13
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Yea Bob!
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Old 01-27-2015, 10:19 PM   #14
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Yea Bob!
Right?! This kind of response will pay off tenfold as potential buyers see it unfold on the forums. The best part is Bob is here voluntarily and doing this out of the goodness of his heart. People like that make a company.
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Old 01-27-2015, 11:04 PM   #15
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So true. We're on our third FR. There is a reason.
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Old 01-27-2015, 11:11 PM   #16
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I can assure you that FR is concerned about your issue. XLR has not grown today by not taking care of it's customers. I myself read your letter and am working with the warranty department to resolve your issues. You should (if you have not already) be receiving a phone call from Diane.
Bob,

Hats off to you sir! It is not easy to do what you are doing, and although I am an RVer with little to no issues, I do feel the industry is plagued by a large problem here with poor PDIs by the dealer. Much of this I feel they should have caught and reported to you through proper channels, not the customer.
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Old 01-27-2015, 11:12 PM   #17
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Way to go Bob
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Old 01-28-2015, 02:41 AM   #18
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Thumbs up

Thank you Bob for taking the time to respond and offer your expertise.
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Old 01-30-2015, 10:31 PM   #19
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Bob is the man! He helped me and made it more than worth my time to let the factory fix my issues. I'm positive he will take care of you.


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Old 02-09-2015, 06:09 PM   #20
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Hello all! My wife and I have had ours for about 6 months now and we use it a good bit! When we picked it up we found some issues,
screws coming out of bedroom door hanger
shower door handles fell off (both sides)
light switches controlling the wrong lights
Thermostat in garage out of range
Awning on the back leaking between camper and awning
Cabinet handle making marks in the refrigerator doors when slide is in
LCI remote not setup correctly, awnings working in reverse
Outside bottom panels has stains that will not wash off
Front awning badly wrinkled and out of alignment (will not retract fully without help)
Will not except fuel in both tanks
Bedroom slide has fault code about motor, (will not work unless you do a override)


This is what we have seen so far! LET ME MAKE THIS CLEAR! WE LOVE OUR XLR 415amp!

I really want to tell people that are looking to buy one that everything has been "Top Quality" but I have not been totally convinced yet. I would love to tell folks that if you have a problem that the dealers will take care of you but I can't yet and here why, I have taken my unit to the dealer, and pointed out all of the issues. They have taken care of most of the items except for a few issues like smudges on the bottom portion that will not come off. Awning anchor screw left out and now awning is stretched. He said that FR denied the claim!

My wife is MAD and I have a empty wallet, and I don't know who to call.

I see that someone said to look on the FR site for phone numbers so I will try this.

Donnie
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