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11-03-2015, 08:32 PM
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#41
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Junior Member
Join Date: Sep 2014
Posts: 13
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Sir,,I am more than accurate and have emails to back every word I wrote..Wish that you could walk a few steps in my shoes just to see what a hardship this is.I know of 2 other people that have experianced.One is from New Brunswick Canada.I live in Nova Scotia
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11-03-2015, 09:52 PM
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#42
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Senior Member
Join Date: Apr 2012
Posts: 3,275
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BHF, I know you had a good experience with Couch's and will also take the OPs word about their experience. That being said, Couch's needs to make this right, or show why they won't, but I won't hold my breath.
I would suggest to the OP to contact Trailer Life and see if they can help. They have a forum for this kind of thing... I do subscribe to the magazine. Putting something like this out nationally sometimes gets good results.
I gave an honest assessment about RVW and again, am overall happy with my purchase. If asked I give my story, but where anyone buys and why is their decision. In RVW's case, being responsive to warranty request is something that they could be better at. My perception of service is tied to promptness, and just common courtesy as to what is going on. Mr. Durnell monitors this forum and has responded to me, but the difficulty getting his warranty person to respond has not improved... based on the last time I contacted them. Is it the norm that you would leave multiple voicemails, and send multiple over a period of a week or more to someone, without hearing anything? Right now, I don't have an issue... I'm in the second warranty year and now go directly to a local dealer, BTW.
WW
__________________
Hyper Lite was sold
2017 F-250 4x4 6.2L Gas
I can't fix everything, but I can make it so nobody else can
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11-04-2015, 08:05 AM
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#43
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Senior Member
Join Date: Apr 2014
Posts: 567
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Quote:
Originally Posted by Judytrem
Sir,,I am more than accurate and have emails to back every word I wrote..Wish that you could walk a few steps in my shoes just to see what a hardship this is.I know of 2 other people that have experianced.One is from New Brunswick Canada.I live in Nova Scotia
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As I said Judy, I wasn't diminishing you experience.
2014 XLR27HFS
2006 Ford F450 Diesel Dually
2015 Harley Freewheeler Trike (Tara)
2004 Harley Road King Custom (Gemma)
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11-04-2015, 08:07 AM
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#44
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Senior Member
Join Date: Apr 2014
Posts: 567
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Quote:
Originally Posted by WolfWhistle
BHF, I know you had a good experience with Couch's and will also take the OPs word about their experience. That being said, Couch's needs to make this right, or show why they won't, but I won't hold my breath.
I would suggest to the OP to contact Trailer Life and see if they can help. They have a forum for this kind of thing... I do subscribe to the magazine. Putting something like this out nationally sometimes gets good results.
I gave an honest assessment about RVW and again, am overall happy with my purchase. If asked I give my story, but where anyone buys and why is their decision. In RVW's case, being responsive to warranty request is something that they could be better at. My perception of service is tied to promptness, and just common courtesy as to what is going on. Mr. Durnell monitors this forum and has responded to me, but the difficulty getting his warranty person to respond has not improved... based on the last time I contacted them. Is it the norm that you would leave multiple voicemails, and send multiple over a period of a week or more to someone, without hearing anything? Right now, I don't have an issue... I'm in the second warranty year and now go directly to a local dealer, BTW.
WW
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A thoughtful response and I agree. However, I wonder if Trailer Life is the way to go? Wonder if FR has gotten directly involved? They can work with dealers to help make things right.
2014 XLR27HFS
2006 Ford F450 Diesel Dually
2015 Harley Freewheeler Trike (Tara)
2004 Harley Road King Custom (Gemma)
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11-04-2015, 08:36 AM
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#45
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Senior Member
Join Date: Apr 2012
Posts: 3,275
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Quote:
Originally Posted by breezyhillfarm
A thoughtful response and I agree. However, I wonder if Trailer Life is the way to go? Wonder if FR has gotten directly involved? They can work with dealers to help make things right.
2014 XLR27HFS
2006 Ford F450 Diesel Dually
2015 Harley Freewheeler Trike (Tara)
2004 Harley Road King Custom (Gemma)
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I hope there is something being done behind the scenes, but after a year? My point, even if the delivery was essentially between the buyer and the transport company, Couch's recommended them and then let an uninsured person drive off with it. I think the OP said he wasn't insured (?).
WW
__________________
Hyper Lite was sold
2017 F-250 4x4 6.2L Gas
I can't fix everything, but I can make it so nobody else can
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11-04-2015, 12:28 PM
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#46
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Member
Join Date: Aug 2015
Posts: 55
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Bought from couchs rv...i live in richmond...most of the time i cant even get couchs to call me back...saved 6 grand going there however...locals first question is did you buy it here then they say they have no time to fit you in...lucky for us nothing major was wrong and the warranty ends in march anyway
__________________
2016 XLR 27hfs
2014 Tundra SR5/TRD 5.7 Firestone Airbags
Blue Ox WDH
2015 Roadglide spec
2012 switchback mechanic..(wife's)
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11-04-2015, 01:14 PM
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#47
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Senior Member
Join Date: Apr 2014
Posts: 567
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Quote:
Originally Posted by WolfWhistle
I hope there is something being done behind the scenes, but after a year? My point, even if the delivery was essentially between the buyer and the transport company, Couch's recommended them and then let an uninsured person drive off with it. I think the OP said he wasn't insured (?).
WW
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I don't remember now WW. However, due diligence was lacking all around if this story is accurate.
2014 XLR27HFS
2006 Ford F450 Diesel Dually
2015 Harley Freewheeler Trike (Tara)
2004 Harley Road King Custom (Gemma)
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11-04-2015, 02:57 PM
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#48
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Member
Join Date: Oct 2015
Posts: 85
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It's official - I ordered it today!!! 
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11-04-2015, 03:08 PM
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#49
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Senior Member
Join Date: Oct 2015
Location: Western, MA
Posts: 430
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Quote:
Originally Posted by chrissybird
It's official - I ordered it today!!! |
Congrats!!! From where???
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11-04-2015, 03:23 PM
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#50
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Member
Join Date: Oct 2015
Posts: 85
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Quote:
Originally Posted by Karl4Cat
Congrats!!! From where??? |
Brannon at Couch's
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11-04-2015, 03:55 PM
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#51
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Senior Member
Join Date: Oct 2015
Location: Western, MA
Posts: 430
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Now the wait. That's the tough part...
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11-04-2015, 05:21 PM
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#52
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Senior Member
Join Date: Feb 2015
Location: Florida
Posts: 250
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Quote:
Originally Posted by chrissybird
It's official - I ordered it today!!! |
Congrats! By the way, which model did you order?
-R.Jones
Nitro 31FQSL
__________________
RJones
2016 Nitro 31FQSL
2017 2500 Denali Duramax
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11-04-2015, 05:34 PM
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#53
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Member
Join Date: Oct 2015
Posts: 85
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Quote:
Originally Posted by R3Jones
Congrats! By the way, which model did you order?
-R.Jones
Nitro 31FQSL
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Hyper Lite 29HFS
We are so excited!!!!! 
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11-04-2015, 06:43 PM
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#54
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Senior Member
Join Date: Apr 2014
Posts: 567
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Quote:
Originally Posted by chrissybird
Brannon at Couch's
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Good choice! Enjoy it.
2014 XLR27HFS
2006 Ford F450 Diesel Dually
2015 Harley Freewheeler Trike (Tara)
2004 Harley Road King Custom (Gemma)
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11-04-2015, 07:41 PM
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#55
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Senior Member
Join Date: Apr 2012
Posts: 3,275
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Best wishes on the new adventure. Remember life isn't a sprint; its an endurance race.
__________________
Hyper Lite was sold
2017 F-250 4x4 6.2L Gas
I can't fix everything, but I can make it so nobody else can
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11-04-2015, 09:08 PM
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#56
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Senior Member
Join Date: Jun 2014
Posts: 177
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We are currently looking at Couch's, its good to know that it sounds like they are willing to help out with warranty work/parts.
I bought my last camper through a local Forest River dealer, so I am hoping if I have issues they would still do the warranty work. Camper should come off the line this week, so hoping to go see it soon.
__________________
-- 2017 Ford F150 FX4/Lariat
-- 3.5L EcoBoost w/ 10 Speed & Max Tow
-- 2016 Salem Hemisphere Lite 27BH
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11-05-2015, 07:59 AM
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#57
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Senior Member
Join Date: Feb 2015
Location: Minnesota
Posts: 581
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Quote:
Originally Posted by chrissybird
Hyper Lite 29HFS
We are so excited!!!!! |
Welcome to the 29HFS family. Looking forward to hearing the changes they have made this year vs last year (I picked up my 29HFS this spring...).
Happy camping... 
__________________
2015 XLR Hyperlite 29HFS (installing mods...)
2018 Chevy 3500HD 4X4 6.0L
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