Originally Posted by chrissybird
Before we "pull the trigger" we're doing just a bit more research. Has anyone bought from or had dealings with RV Wholesalers in Lakeview, OH? Feel free to PM me if you'd rather not post. Thanks again to everyone for all your help, advice, and support of a newbie!
We bought from RVW in Lakeview and took possession of our Heritage Glen 282RK in June this year. Our sales person, Cyndi Fowler, was very attentive and accommodating every step of the way. We spent hours with her when on site looking at inventory and worked with her for a new 2016 build from the factory. During the sale and build she answered emails promptly and always with every detail of information we expected. We followed up every phone conversation with email verification on what was discussed to be sure we all understood what was agreed on, also to have a complete paper trail.
Since taking possession and during our first trip out with the new unit, we've had a few warranty issues and have worked with Laurie McCullough in Warranty. Sometimes a response back from her is not prompt and we have had to take the initiative to stay on top of it with repeated calls or emails (our preferred for a paper trail). We have found it to be necessary to be informed and armed with our research on each issue to keep the process going for a satisfactory resolution. Part of this could be that she is the only person handling warranties (a guess on our part based on conversation). While it's irritating and frustrating at best, we've found this to be true on most any product/warranty issue.
Regardless of what one is buying, the sale is as good as the agent's sales tactics, communications and how the buyers expectations are met. One person's experience may not be the same as the next. First impressions mean a lot and one must go with their gut and be informed with what they want to determine what's good for them.