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Old 06-05-2014, 11:27 AM   #1
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Not Happy!! 2013 xlr 27hfs Bearing Issue

I bought a 2013 XLR 27HFS from Cheyenne Camping Center in Walcott, IA on April 19, 2013. I barely used the camper last year due to having a new child. This year I prep the camper for taking on the very first road trip of the year, Memorial Weekend, from Central IA to NE KS. On the way home from KS, the wheel bearing went out on the rear axle causing me to leave the camper in western Iowa. I called Cheyenne to tell them about the problem and after doing some research they tell me I will have to pay for part of the axles ($200) and labor myself. I have owned the camper for 1 year 1 month and 6 days and this happens. My opinion is between the axle vendor, which their bearing failed, and Forest River they need to foot the whole bill to have my camper fixed. I was informed this will not happen due to the 1 year warranty being up.

With that being said, what do I do?
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Old 06-06-2014, 06:26 PM   #2
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Sorry to read about your problem. I was lucky and checked mine right after purchase. I posted a thread about the bearings set up loose and very little grease from the factory. I sure understand where your coming from just over 1 year old and a problem without any warranty.

Just be thankful it could have been alot worse.

Most pack the bearings at least once a year or at the begining of the season. I'm due and because of time constraints I went to a local dealer to get a price on packing the bearings, $350.00 plus parts. I think I'll make time.

Good luck
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Old 06-29-2014, 05:56 PM   #3
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Originally Posted by Yler4cy View Post
I bought a 2013 XLR 27HFS from Cheyenne Camping Center in Walcott, IA on April 19, 2013. I barely used the camper last year due to having a new child. This year I prep the camper for taking on the very first road trip of the year, Memorial Weekend, from Central IA to NE KS. On the way home from KS, the wheel bearing went out on the rear axle causing me to leave the camper in western Iowa. I called Cheyenne to tell them about the problem and after doing some research they tell me I will have to pay for part of the axles ($200) and labor myself. I have owned the camper for 1 year 1 month and 6 days and this happens. My opinion is between the axle vendor, which their bearing failed, and Forest River they need to foot the whole bill to have my camper fixed. I was informed this will not happen due to the 1 year warranty being up.

With that being said, what do I do?
If you subscribe to Trailer Life maybe they can do something. They serve as advocates on difficult situations, like yours. And, having how well they treat the customer written for "all the world to see", motivates many dealers / manufacturers to go above and beyond what they have to do, legally.
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Old 06-30-2014, 05:09 PM   #4
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Jacking up the trailer, spinning the wheels while adding a high quality grease to the zerk on the end of the hub a couple of times per year can make a big difference. Then repack every third year. Jacking and adding grease can be done in less than 30 minutes.
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Old 06-30-2014, 05:35 PM   #5
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Jacking up the trailer, spinning the wheels while adding a high quality grease to the zerk on the end of the hub a couple of times per year can make a big difference. Then repack every third year. Jacking and adding grease can be done in less than 30 minutes.
This is what I do too.
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Old 06-30-2014, 11:44 PM   #6
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Trailer axles/bearings aren't like car wheel bearings that can go a while without maintenance. I am surprised they are giving you anything. I do like above, grease every year and repack every 3 or so. I also check the hub temps pretty much every rest or fuel stop. You also have to be careful not to over grease, as you can blow out the rear seal and get grease on the brake drums. This will cause a loss of brakes! This is one of those things many dealers don't tell new trailer owners...
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Old 07-01-2014, 12:09 AM   #7
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How do you know how much grease to add without pumping it into the brakes.

Just a couple of pumps?
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Old 07-01-2014, 12:22 AM   #8
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there is no way on this planet a tapered roller bearing should fail in the time frame posted by the OP. It either was over pre-loaded,(bearing nut over-tightened) or was not lubricated to begin with. a tapered roller bearing requires .002 pre-load, and once packed with grease shouldn't require grease for years. If they have grease fitting then yeah you should give em a few pumps a year. BUT once they are grease there is now way they would fail in a few thousand miles....NO ONE i camp with has lubed theirs in 2 years and you my friend simply have a defective assembly, but then you already knew that.
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Old 07-01-2014, 12:24 AM   #9
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How do you know how much grease to add without pumping it into the brakes.

Just a couple of pumps?
do your wheels get grease streaks on them? then a few pumps per wheel per year.
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Old 07-01-2014, 12:48 AM   #10
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[QUOTE=wilem;647922]do your wheels get grease streaks on them? then a few pumps per wheel per year.[/QUOTE


No I don't have any streaks, but I checked mine right after purchased. I was doing something and when I pushed on a wheel to stand up I herd a clunk. I then checked the bearings. Several had very little grease and the end play was very loose. One of the "zerk" fittings was broken. Check ball gone and spring sticking out.

Since I checked and packed bearings right after purchase, I will most likely just pump a couple times into each and call it good.

Thanks for the advise.
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