So nice to see Trailertrash help out! I have an XLR Thunderbolt and the only thing I had to wait on, was a replacement cabinet door over the fireplace. It had a scratch down the front of the glass. At a glance it looks like a shadow from the lights above the cabinet, but of the two doors, the scratch appears on,y on one door. I took pics, sent them to my FR Rep Mike from (Youngs RV Center), and he sent that to FR, who then mailed me a new door! Granted it took a few weeks, but they did replace it!
I hope Trailertrash can expedite this for all of you, and replace those negative feelings with ones of satisfaction!
Kenny n Karen
TV: 2007 Chevy Silverado 3500 DRW - named Alice
RV: 2012 XLR Thunderbolt 35x12 - named Thor