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Old 06-12-2013, 01:27 AM   #1
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Not a happy camper

Well I just got off the phone today with the warranty department about the 2 stools and garage carpet and the keys to lock the gate door that we still do not have and nobody's done anything about getting us our missing stuff. The dealer told me that I took possession of the coach so it's not there problem (Stoltzfus RV's And Marine in Pa. ) and Forest River said they have to look into it now the rep (Amber) knew these items were missing and still nothing has been done. What a joke!! This is a really nice hauler but I gotta say I can not recommend anyone to this dealer or manufacture. It's not like we bought a $6000. Used as is trailer this thing was a lot of money and I'm upset now.
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Old 06-12-2013, 05:35 AM   #2
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Did you post this to find recommendations for a Lawyer? Youroo!!
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Old 06-12-2013, 05:37 AM   #3
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Just to let all know what type of people are out there
Taking your money!!
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Old 06-12-2013, 06:18 AM   #4
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Shejam28 - In trying to understand your frustration I've only found your posts suggesting that you have now had the unit about one week and generally really like it. While your "missing stuff" is important, you have not reported anything which would suggest it is missing due to anything other than misunderstandings, oversights, and/or honest mistakes, the type of things which are almost always sorted out without much trouble in fairly short order. Against that backdrop, getting overly agitated can be counter-productive in my experience. Have you actually tried working with the dealer and Forest River to resolve your concerns, or did you just jump to threatening legal action and attacking their integrity? Maybe I'm missing something, but this just seems to be escalating unnecessarily and prematurely. There could come a day when you need to lawyer-up...just not sure you are anywhere near that point yet.
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Old 06-12-2013, 06:33 AM   #5
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We had a similar problem with an item we had ordered at build, that had somehow been omitted at the factory. After 6 weeks of patiently waiting for our dealer to get it for us, I contacted the product rep. (here on this forum) and within a week our dealer called to say they had received it. I don't know who the rep. for your trailer is, but maybe you could try that route. But, as Vern has said, don't get agitated and offensive. Tell your story and ask for help. By taking this route, I was able to get done in 6 days what my dealer didn't seem to be able to do in 6 weeks! Good luck with everything, and be patient!
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Old 06-12-2013, 08:17 AM   #6
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Well things like the keys to lock your unit may not be important
To some they are to me! I didn't lawyer up yet but feel it will come
To that. We too ordered and waited passed the promised date guess
I can understand that to some point but it was mostly the way it was
Handled by the dealer and the rep. I've had the unit for 3 weeks now and
Nobody made any effort to get these things to me it's just sad that this is how
They treat you. I work in a manufacturing plant as well and it is a number 1
Priority to make the customer happy if we send our product out wrong or missing
Things we do whatever to correct it. And my experience with the RV industry is that is not the case.
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Old 06-12-2013, 08:40 AM   #7
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That description is far more compelling. If I were you, I'd stick with that tone as I deal with the dealer and factory rep.

For the record, I agreed in my post above that your missing stuff IS IMPORTANT. I wish you the nothing but the best, and would hope (and believe you have the right to expect) that the dealer and factory step up and resolve your legitimate concerns very soon. If you are speaking with the right people, there certainly should be no lawyer required.
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Old 06-12-2013, 08:54 AM   #8
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Thank you I agree I'm just letting off steam here I guess
And it's nice to here others views on these things
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Old 06-12-2013, 08:56 AM   #9
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Sorry to hear about the issues with your camper. You mention that Amber (rep) knew there was stuff missing. Is she the rep from FR or your dealer? Do you have it in writing from the dealer that things were missing when you picked up your unit? I can understand how anxious you were to get your camper, but personally I wouldn't hand over a check or sign anything unless it was noted on my contract or a 'we owe you' slip from issued from the dealer. Some dealers, not all, wash their hands of the purchaser once they have your money. Hopefully this won't be the case for you. If they are treating you like this now I'd find a different dealer for service work if/when you need it. Hope all works out for you.
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Old 06-12-2013, 09:00 AM   #10
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Yea I got it in writing just burned me up when i find
Out that 3 weeks later nobody ordered anything yet
She is a Forest River rep
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