Originally Posted by dalford
What was broke? The red knob (plastic) for the deadbolt was broken on mine. I hope this isn't a design defect. I'd hate to be locked in my trailer in an emergency.
When I get my new knob I'm going to check it out very carefully...
Yep, looks just like mine. The knob, washer and snap ring laying in the box; the other piece still on the shaft that turns... thingy. I think what is happening, is they are slipping the front and back pieces together and inserting the knob onto the shaft but not screwing them together so the red plastic knob is the only thing keeping it semi-together. The box is thrown or dropped causing the parts to try to separate and <<< KER-SNAP! >>>... they should either screw the two halves together or use bubble-wrap envelopes for each piece. Maybe the knob isn't as strong enough; the one on my old lock, looks stronger.
So much for the 10 minute easy install...
by the way, I also had to file the opening.. it was slightly too small.