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Old 07-12-2014, 04:25 AM   #41
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I would rather have the factory do the replacement. If they are going to to pick it up then bring it back, why not. I do not trust dealers myself.
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Old 07-12-2014, 10:24 AM   #42
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If it was me I would have them pick it up and take it because they need to repair the under belly where the axles has probably hit it mine has cuts where the axle has bottom out and cut it. I haven't even hauled my MC yet and it was bottoming out so I would commit to them picking it up and then bring up the underbelly.


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Old 07-12-2014, 10:57 AM   #43
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If they are willing to pick it up and delivery, I wouldn't let any dealer touch it. The factory does it all the time and the dealer might have done it a few times and they probably don't have a tech still on board that did the few they might have done.

They are offering you a premium fix and it sounds like you are wanting a shade tree mechanic fix so you can watch. JMO
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Old 07-12-2014, 11:23 AM   #44
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Ok so finally got a response from warranty department. After several emails back and fourth, Forest River has agreed to replace my axles. However they want to do it at the service center at the factory. I refused to take the day off work and make the 130 mile trek there so they offered to come and get it and bring it back with none week.
I asked for the repair to be done at a Forest River local dealer ( not the one I bought it from ), and they refused this option. They actually told me the trailer is supposed to be repaired at the dealer I purchased it from per the warranty agreement. So I have a decision to make but I really don't want to do it because my XLR is my baby. I pamper this thing beyond what I should. I appreciate any thoughts or recommendations.
Joe


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No way would I let them pick it up and bring it back.
If this trailer is "your baby" I would thing taking the two days off would be
a done deal.
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Old 07-12-2014, 02:10 PM   #45
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My thought behind having a local dealer fix it is I can look at the repairs myself and confirm that I am happy with them prior to taking it back.

Also the factory can do shady things to just get by like putting a lower grade axle or not doing an alignment after the work is completed. A third-party dealer will not stick their neck out for a factory. I'm not looking for some average local garage to do the work. I wanted to take it to camping world which is 3 miles from my house. Just my thoughts
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Old 07-12-2014, 02:16 PM   #46
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It sort of sounds like you are leaning towards a particular direction but I would vote for having it done at the factory where they have all the tools, equipment and anything else needed.
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Old 07-12-2014, 02:29 PM   #47
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STLfan, Camping World's are not known for their quality service work. IMO, you are set on having it done locally, but as Terier says, the factory has the expertise, tools, etc to fix the problem. In the end, it's your trailer, your decision, but you ask for advice and then choose to reject it.

I really hope it is done to your satisfaction, but with CW, I sure wouldn't hold my breathe. JMO.

If the factory does it, you followed their recommendation and will have a comeback, if CW messes it up, the factory will probably tell you to live with it.
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Old 07-13-2014, 11:47 PM   #48
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Old Coot

I certainly appreciate the advice from you and the other posters. I'm not rejecting any of the advice only stating the reasons why I was leaning toward camping world.

After hearing many of you voice your opinion I think it may be best for me to let it go back to the factory. I am a very picky person so I will certainly be documenting every thing and taking photos so that I'm not burned when it's brought back broke.

Anyway thanks to you all again for giving me your opinions. That's why I wanted to expand on this topic and see what everyone else had to say.
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Old 07-14-2014, 01:42 PM   #49
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Your correct you need to do what makes you happy but word of advice if you did not purchase from CW or local dealer you will be worked on when they run out of work unless you purchased it from them plus when I had work done that was a safety issue I was told buy two dealers that I should have thought about getting it serviced when I made my purchase and I could just take it back to where I bought it and get it repaired.
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Old 08-20-2014, 04:04 PM   #50
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I have received a recall on my 2015 29hfs that wants me to replace my sticker on the weigh rating and cargo capacity which will cause me to loose 1300 + pounds of cargo. I purchased this unit based on what the ratings on the flyer and spec sheet that Forest River published. The recall had a number to call if I had any questions and I have been calling it for the last three working days with no response when leaving a voicemail. I will give them a couple of more days to reply before contacting the BBB and my Attorney. Has anyone else received the recall and if so have you had any luck contacting Forest River???
I am seriously considering a 2015 29HFS purchase. So my question becomes: "Have they recalled units presently sitting at the dealers and changed the axles?" I doubt that!!!!! Or have they changed the stickers on the units sitting at the dealers which would require me to specifically ask about the axles? Since Im not purchasing one until probably May/June of 2015 (Hoping to get a 2015 leftover) should I just opt for a 2016 29HFS and pray that the axle CC issue has been resolved and also maybe hope for a better valve setup as some complained about? Decisions Decisons. Also I have a 5.7L Tundra with tow pkg truck is classified as a 1/2 ton but has 3/4 ton specs as far as load capacity and towing capacity is at 10,100lbs. I will be hauling (2) 850lb motorcycles. Am I crazy? or should I be ok with a good WDH with sway control? The 29HFS with the 2 bikes puts me at 8668lbs leaving me with an additional 1432lbs for other items and still being within my trucks listed limits. Opinions are welcome. Ive never owned a camper but I've pulled trailers etc. Looking for feedback from experienced RV'ers
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