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Old 03-07-2012, 02:17 PM   #11
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It's been two months now for me to get the correct window screen from FR. The one they sent two weeks ago was the wrong size. Not the dealers fault. It FR's.
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Old 03-07-2012, 08:01 PM   #12
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The dealer probably ordered the wrong ones.
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Old 03-13-2012, 03:43 PM   #13
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When I told our dealer I had not gotten the screens yet he put a couple in the mail for me. I have received them and 2 days later got the screen from Forest River. Forest River sent one long screen for both windows and the dealer sent 2 smaller ones. Have not tried them yet but I am hoping one or the other will fit.

kathy
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Old 03-31-2012, 02:18 PM   #14
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Quote:
Originally Posted by crocus
The dealer probably ordered the wrong ones.
I sent pictures directly to FR. The pics had a tape measure in them to show correct size. Text in the email explained correct size.
I wondered why they could not simply send the correct screen for my make and model. When they send two screens that do not fit any window ....??? You have to wonder who is sending parts.
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Old 03-31-2012, 03:37 PM   #15
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I actually sent pics and measurements to my dealer. They contacted Forest River. I was missing the screen for the 2 windows behind the couch. Forest River sent 1 long screen that fit perfectly and my dealer sent 2 separate ones from an exact model on their lot and they did not fit? Don't know what happened there. I have to say though that my dealer stayed on it and when they found out that I still did not have them from Forest River a month later they sent 2 out immediately. rvoutletusa.

kathy
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Old 04-23-2012, 10:57 AM   #16
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So glad to see this posting on missing screens, we have a 2012 XLR Viper (with missing screens). We were not sure if like everyone else, if there was no screens do to the crank out. Also the pull down screen wall doen't have anything holding the screen in place on the sides. Went to Home Depot to see we could get the rubber roping but can't find anything big enough (any suggestions?) Thanks
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Old 04-23-2012, 11:52 AM   #17
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Having a similar problem with a table top. Dealer took pictures, I took pictures, dealer sent order with pictures and FR sent a laminate top that makes into a bed. We have a free standing table & chairs. Dealer has talked to FR and we both took more pictures and sent to FR and FR is still insisting on the laminate top. Dealer even sent the "Build sheet" that came with the camper. FR does have some questionable (incompetent) people in the parts dept altho most are pretty good at their jobs. Would sure like to do a quality/procedure audit on them like I did for Lockheed Martin suppliers.
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Old 05-02-2012, 05:06 AM   #18
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I thought I had all of my screens untill I was in Texas and found out I was missing the screen above the nightstand. 3 weeks later and still waiting... time to call dealer again
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Old 05-02-2012, 02:16 PM   #19
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Yes stay on your dealer and let them know that you still don't have them. Took about a month but we finally received ours.

Kathy S
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