I'll add to the narrative here--I also have been in email contact with John recently about an issue with my bedroom pocket doors, he had Diane in XLR warranty and Valerie in Parts on the phone with me in no time, and new hardware was shipped to my door in 2 days. These folks are dedicated to making things right, even if they don't always roll off the line that way. Kudos to all involved, I really want to make the rally one of these years and get the full tour!
2015 XLR Hyperlite 30HFS5 (mods being performed regularly)
2009 Salem LA 292fkds (gone)
Nights- ('12)23 ('13)23 ('14)15 ('15)31 ('16)25
2014 Harley Davidson FLHX (XLR cargo)
2014 VW Jetta TDI (diesel sipper, camping support vehicle)
2011 Ram 2500 CC 4X4 CTD, B&W Companion (toy hauler hauler)