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Old 08-12-2015, 02:33 PM   #11
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Location: Lexington, NC
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I agree 100% with what Rodney said and have had the pleasure to work with Bob Elson and some of his team members. We love our 2016 XLR 375 Thunderbolt AMP and will also recommend XLR to anyone looking for a TH.


Stan Stone
Lexington, NC

2016 XLR 375 AMP Thunderbolt
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Old 08-12-2015, 11:38 PM   #12
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Location: NEPA
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I'll add to the narrative here--I also have been in email contact with John recently about an issue with my bedroom pocket doors, he had Diane in XLR warranty and Valerie in Parts on the phone with me in no time, and new hardware was shipped to my door in 2 days. These folks are dedicated to making things right, even if they don't always roll off the line that way. Kudos to all involved, I really want to make the rally one of these years and get the full tour!

2015 XLR Hyperlite 30HFS5 (mods being performed regularly)
2009 Salem LA 292fkds (gone)
Nights- ('12)23 ('13)23 ('14)15 ('15)31 ('16)25
2014 Harley Davidson FLHX (XLR cargo)
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Old 08-17-2015, 07:32 AM   #13
Join Date: May 2015
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I've been going back and forth with Diane since May to try and get several problems addressed including not being able to find a local dealer who will do the warranty work. The way it's looking now I'm going to either have to take two days off to take it back where I bought it or try and do the work myself which is ridiculous when I've got a warranty. Diane hasn't responded to me in over two weeks now.
2015 Thunderbolt XLR 340x12
2011 HD Street Glide
2012 HD Softail Deluxe
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Old 08-17-2015, 07:43 AM   #14
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Location: Lexington, NC
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I would give Diane a call, they have always answered my calls. I know they have been busy last week at FROG.
Stan Stone
Lexington, NC

2016 XLR 375 AMP Thunderbolt
2014 F350 Lariat FX4 DRW (Fully Deleted)
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Old 08-17-2015, 03:15 PM   #15
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I wish I could say the same. Let me first say that Diane has been extremely pleasant to work with, but I am so far not very happy with the answers I've been given (which may or may not be her choice so I am not blaming her in the least). I am not going to go into detail as we are still trying to work it out (going on almost 2 months now) so I will reserve the details for now.... And the only local XLR dealership hasn't exactly been all that great either which definitely isn't helping my stress levels...
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Old 08-20-2015, 05:42 PM   #16
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Posts: 383
Originally Posted by jamiller45 View Post
KULA's - we have an in-house dedicated parts department. I would have a hard time believing any part would take us longer than a week to ship, if we don't have it on site already and have to order through a vendor. Read into this as you wish.
PM me the last 6 of your vin and what dealer is ordering the parts.

Update after PM John-
My dealer has gone out of there way to contact me and the person responsible for delaying my resolutions has apologize and has promised to do everything to resolve my warranty issues.
This just happened today so I will give keep you posted.

I just wanted to thank John and Bob for helping everyone!

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Old 08-20-2015, 09:00 PM   #17
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That's what I would expect of FR.

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