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Old 08-01-2015, 06:09 PM   #1
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Just can't win

So I head out to finally pick my trailer up. It has been at Giant RV in Montclair, CA for 8 weeks, and was there before for the same problems at the beginning of the year for 3 weeks. I had decided to go pick it up to use it, hence the second round of being there for the same problems. In that first 3 weeks nothing had been repaired, and after speaking to them on the phone telling them I was going to come get it to use it, the guy said he'd bandaid a problem so it would be usable for me. Mind you the paperwork said it would be "promised for return in 3 weeks". I get there today, amazingly most problems had actually been fixed, however one remained and another had arose.

One of the radius edges of the ramp door had a 1/8 gap from where it met the trailer, when closed. That problem was fixed however, coincidentally there was the beginning of a tear in the weld of part of the framing right next to it...

The emergency window on the roadside over the fold up couch would not open originally, this window never got touched, but the roadside window in the kitchen was replaced. Mind you I've never had a problem opening or closing this window.

And so I left it there....again.....
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Old 08-01-2015, 06:21 PM   #2
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sucks when the dealers don't give a crap , seems you either end up with a good unit or you end up with a lemon . I've been lucky so far
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Old 08-01-2015, 10:35 PM   #3
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Most of the time my dealer does a good job but a couple of times they have pushed my rig to the back of the yard when the million dollar coaches show up wanting immediate service. I understand it makes business sense but still chaps my a**.
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Old 08-01-2015, 11:53 PM   #4
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Most of the time my dealer does a good job but a couple of times they have pushed my rig to the back of the yard when the million dollar coaches show up wanting immediate service. I understand it makes business sense but still chaps my a**.
Yea it was talked about before in another thread that it seemed as tho the service we get correlates to the amount of money spent. Pretty sad because I'm sure I could recommend many more customers to them and be happier to spend more money if I wasn't lied to and treated like I actually mattered. But oh well, I'll be sure to take money else where when it comes time to upgrade and tell everyone I know, and spread the word, to steer clear of this place.
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Old 08-02-2015, 02:51 AM   #5
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Sucks man. On a different note, I was just down in Anaheim for a few days at Disneyland. Didn't know Giant was so close. I really hope you get the issues ironed out quick. They really are great looking, amazing floorplan toy haulers. Not so great though if you can't enjoy it.
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Old 08-02-2015, 04:10 PM   #6
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Yea it's just they don't listen, I asked them if down the road I could come in when I was loaded up full to scale the tongue...that somehow translated into "scale the tongue now" which, by the way Polarisguy, is 1300# with what looked like to have about 3/4 of fresh water in the tank...

They installed a latch on one of the kitchen drawers to keep it closed instead of installing new guides

The first set of paperwork clearly states the window with issues was the roadside window above the couch (not the kitchen window)

Just so frusturating I don't even want to waste my breath anymore, just want it back, with the correct window fixed and I'm good. I'll deal wit the rest myself
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Old 08-02-2015, 04:54 PM   #7
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Yeah I was actually guessing around 1300 to be honest. We are still going to go with the 1400 wd system but honestly our 1000 wd system worked really really well on the first trip. We'd rather be safe then sorry though. The Ford PSD also did fantastic too.

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Old 08-08-2015, 08:47 PM   #8
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Yea it's just they don't listen, I asked them if down the road I could come in when I was loaded up full to scale the tongue...that somehow translated into "scale the tongue now" which, by the way Polarisguy, is 1300# with what looked like to have about 3/4 of fresh water in the tank...



They installed a latch on one of the kitchen drawers to keep it closed instead of installing new guides



The first set of paperwork clearly states the window with issues was the roadside window above the couch (not the kitchen window)



Just so frusturating I don't even want to waste my breath anymore, just want it back, with the correct window fixed and I'm good. I'll deal wit the rest myself

Ask them for a different service writer. I had similar issues at their Colton location and the problem was my service writer. Once they switched my service writer all has been good with them.
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Old 08-10-2015, 06:47 PM   #9
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I too went through a few service writers in Colton. None of them are bad per se, but there are a couple that don't seem to accurately transfer what they hear from customers into meaningful actions by the techs. I also had the door gap problem. It was never fixed, and I just deal with silt/dust pouring in when off-highway. The last time it was at GiantRV, the explanation was that the "door is solid, strong material' and that the "box frame will flex, and not always be square depending on load, angle etc.

It's no longer in warranty and it's amazing how the quality and speed of repairs has improved - now that I'm doing them myself.
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Old 08-10-2015, 06:58 PM   #10
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The last time it was at GiantRV, the explanation was that the "door is solid, strong material' and that the "box frame will flex, and not always be square depending on load, angle etc.
This is actually very interesting. My Dad was following me on our last outing and he was pulling his TH. He said that he could physically see my unit "shifting" in the rear as to almost flex and adjust by itself. I don't have the light bleed issues though yet.
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