Welcome to the club. The warranty on my 2014 SS1913 just ended last week. During the first year of ownership, I was able to log only 20 nights camping, as the trailer spent 46% of it's first year at the dealer having warranty work performed. I have 14 or 15 work orders in the binder so far. Among the many issues encountered, I had the light leak issue with the ramp door. They tried to fix it on 3 different visits. In the end, all they did was bend the flange at the bottom of the door, then tell me that's how it came from the factory and I had never noticed. It's still not fixed, and now I have light from the bottom edge too!
This things are hand-built, so some mistakes are bound to happen. Add that to the apparently missing factory QC process and you get a customer satisfaction process that seems to land squarely on the dealers and their warranty service offerings. Sadly, it seems that my dealer was too busy to care that I was satisfied with my purchase after I drove off their lot. I've been looking forward to my warranty running out so that I can fix things that they could never seem to get right.
Next time, maybe I'll save the headache and buy a used unit that someone else has already QC'd.
(Sorry for the rant - but I DO feel much better now!)