Reply
 
Thread Tools Display Modes
Old 10-02-2011, 10:05 AM   #21
Senior Member
 
Join Date: Jul 2010
Location: Waynesville
Posts: 12,027
Quote:
Originally Posted by capucine View Post
Bob; there is one point that I am sure something went wrong with the dealer that sold you this trailer. If the kitchen sink drain was not connected at all I dont see how he could have done the prep on your trailer without wetting his feet while he was testing it with the hose connected.
Our unit was shipped in the cold part of the year,so our (PDI) was done with (air) in the F/W lines. Thus no liquid for drainage check. Also no liquid in the F/W tank or the F/W pump, which both had to be replaced before ever using the unit the first time. So I understand how it could be missed by the dealer & factory. Youroo!!
__________________

__________________
youroo is offline   Reply With Quote
Old 10-03-2011, 02:46 PM   #22
Senior Member
 
Join Date: Jul 2010
Posts: 467
as of today the dealer has informed both myself and Forest river that not only my ridgeview but at least one other is defective to the point of not being repairable and recommends that they but it back or find me another RV. Any bets on what type of response I will get?
__________________

__________________
bob34787 is offline   Reply With Quote
Old 10-05-2011, 02:01 PM   #23
Senior Member
 
Join Date: Jul 2010
Posts: 467
update, she is going back to the factory for repairs, thanks for letting me rant!
__________________
bob34787 is offline   Reply With Quote
Old 10-05-2011, 06:17 PM   #24
Phat Phrog Stunt Team
 
TURBS's Avatar
 
Join Date: Aug 2011
Location: Iowa
Posts: 34,337
Hope to hear some good news soon bob !
I have been watching this post since its inception .
Altho I know I most likely would have drivin it straight through the dealers front door by now I am glad you are giving them a chance to make it right !
__________________
TURBS is offline   Reply With Quote
Old 10-06-2011, 05:26 AM   #25
Senior Member
 
Join Date: Jul 2010
Posts: 467
I cannot blame the dealer, they really tried to make it right but they cannot change design flaw, the slide supports for the main slide are up near the front and only spaced about 3' apart, that leaves the last 6+' of slide unsupported, and that happens to be the heaviest part of the slide with the kitchen. the way it is the unsupported end droops about 1 1/2" making doing the dishes fun as the water pools to the back of the sink. the rest of the items were just missed before sending it out for sale. Forest River is under no obligation to return it to the factory, I believe the warranty states the customer would have to return it, to their credit they are doing what is right and are trying their best not to ruin our trip at the end of Oct. I hope all works out.
__________________
bob34787 is offline   Reply With Quote
Old 10-07-2011, 09:31 AM   #26
Senior Member
 
Join Date: Jul 2010
Posts: 467
left for the factory at 0900 hrs today, will let everyone know the outcome, they seem sincere in their effort to repair this unit.
__________________
bob34787 is offline   Reply With Quote
Old 10-10-2011, 12:41 PM   #27
Senior Member
 
Join Date: Jul 2010
Posts: 467
this is just too sad to be real, on the way back to the Factory the transport company told me the transmission went out, now it has to be towed somewhere in Alabama
__________________
bob34787 is offline   Reply With Quote
Old 10-26-2011, 09:56 AM   #28
Senior Member
 
Join Date: Jul 2010
Posts: 467
for those who may care, my Ridgeview is all repaired and than some and is on its way home! for all that say the customer service does not work, I say you must be doing something wrong. I have not seen the repairs yet but have been assured by M.Burns and D. Evans at Forest river that all of my issues were taken care of and personally inspected.
__________________
bob34787 is offline   Reply With Quote
Old 10-29-2011, 06:16 AM   #29
Senior Member
 
Join Date: Jul 2010
Posts: 467
got the RV back yesterday, all seems to be right with the world, they fixed my slide issue, replaced floor, flooring, carpets, replaced all the moldings, reinstalled the shower, relocated a few things and replaced my dented refrig. doors. They also want me to keep them informed about how things are holding up. Seems to me they really do care about their products.
__________________
bob34787 is offline   Reply With Quote
Old 10-29-2011, 08:23 AM   #30
Senior Member
 
sherdep's Avatar
 
Join Date: Jan 2011
Location: Saint Cloud FL
Posts: 1,565
From the first post to today - looks like it did a 180 - looks like they did take care of your issues and hopefully the issues wont come back any time soon.

Glad to hear it cause most dont post back that the factory took care of their issues even after the factory did make it right.
__________________

__________________
2011 Rockwood Mini Lite 2306 - Matt
2004 Dodge Ram 1500 Qaud Cab 4x4 with 35" tires and 3.92 gears, Dynatech Longtube Headers & Fabtech 6" lift + Superchips with shift Tuning
Nights Camped 2011 (37) - 2012 (16)-2013 (2) -2014 (5) -2015(0)
USMC 91 - 95 - F/A-18 Aviation Ordnance
sherdep is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 02:28 AM.