Same thing happened to my sister's brand new Outback 210RS on its maiden voyage....only they were camping. Service person from the campground took the deadbolt out. Their dealer then fixed it properly after the camping trip was over. Any rate, welcome to PT land....The bugs will be worked out and then you will love your trailer.
2011 Lacrosse 318BHS Touring Edition
2012 Ford F150 SupCrew 4x4 XLT 6.5' Max Tow