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03-24-2011, 06:12 PM
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#1
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Member
Join Date: Feb 2011
Location: Mayslick, Kentucky
Posts: 88
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320 RLT slam baggage door bowed out
We just noticed that one of the slam baggage door was bowed out on our new Crusader that we picked up Monday March 21st.
Last night we noticed a little bit of a water in the tray and after investigating further found that the door was bowed.
What should we do about this?
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Brian, Kellie, Breanna & Alyssa
2011 Crusader 320RLT
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03-24-2011, 06:14 PM
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#2
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Senior Member
Join Date: Oct 2010
Location: Chesapeake, Va
Posts: 938
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Have you talked to Brandon @ PT?
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Jason and Billie
2018 F-250, 6.2L
2011 Prime Time Crusader 320RLT
"PT Crew Member Since 11/2010"
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03-24-2011, 06:34 PM
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#3
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Member
Join Date: Feb 2011
Location: Mayslick, Kentucky
Posts: 88
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How do I talk to Brandon?
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Brian, Kellie, Breanna & Alyssa
2011 Crusader 320RLT
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03-24-2011, 06:46 PM
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#4
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Senior Member
Join Date: Oct 2010
Location: Chesapeake, Va
Posts: 938
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Through "contact us" on the PT site or PM RV GUY (Jeff)
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Jason and Billie
2018 F-250, 6.2L
2011 Prime Time Crusader 320RLT
"PT Crew Member Since 11/2010"
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03-24-2011, 07:40 PM
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#5
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Member
Join Date: Feb 2011
Location: Mayslick, Kentucky
Posts: 88
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I just sent something on contact us, but I sent something on Tuesday and never heard anything so hopefully this time I will hear something from them. Tuesday's question wasn't really any big deal.
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Brian, Kellie, Breanna & Alyssa
2011 Crusader 320RLT
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03-24-2011, 07:48 PM
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#6
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Member
Join Date: Feb 2011
Posts: 92
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Unfortunately the "contact us" from the PT website has never worked for me, not sure if it was down the couple times I tried it. You can always call the number on the website during business hours and ask to speak with Brandon.
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2014 Ram 2500 Laramie CC 6.4l Hemi
2011 LaCrosse 296BHS
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03-24-2011, 08:00 PM
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#7
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Senior Member
Join Date: Oct 2010
Location: Chesapeake, Va
Posts: 938
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I asked a question there on a sunday night and Chris Harmon emailed back within 10 minutes from his Blackberry at his house. Wonder what's up?
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Jason and Billie
2018 F-250, 6.2L
2011 Prime Time Crusader 320RLT
"PT Crew Member Since 11/2010"
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03-24-2011, 08:14 PM
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#8
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Member
Join Date: Feb 2011
Location: Mayslick, Kentucky
Posts: 88
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If I don't hear anything by mid-morning I will call them. I don't think that the door should be bowed like that!
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Brian, Kellie, Breanna & Alyssa
2011 Crusader 320RLT
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03-24-2011, 08:35 PM
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#9
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Senior Member
Join Date: Oct 2010
Location: Chesapeake, Va
Posts: 938
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I'd compare it to mine but IT'S STILL AT THE DEALER.......ARG!!!!!!! Lol! Actually it's done and I'll pic it up tomorrow
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Jason and Billie
2018 F-250, 6.2L
2011 Prime Time Crusader 320RLT
"PT Crew Member Since 11/2010"
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03-25-2011, 02:21 PM
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#11
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Member
Join Date: Feb 2011
Location: Mayslick, Kentucky
Posts: 88
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I just tried it again but I didn't have the VIN number with me. Hopefully someone will get it. I called Brandon and left a message earlier today but haven't heard anything.
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Brian, Kellie, Breanna & Alyssa
2011 Crusader 320RLT
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03-27-2011, 11:48 AM
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#12
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Member
Join Date: Feb 2011
Location: Mayslick, Kentucky
Posts: 88
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I didn't hear anything Friday so I will try again Monday. Hopefully I will hear something Monday.
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Brian, Kellie, Breanna & Alyssa
2011 Crusader 320RLT
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03-27-2011, 01:47 PM
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#13
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Senior Member
Join Date: Aug 2010
Location: Manitoba
Posts: 1,283
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It looks like someone slammed the door on something laying in the doorway. If no one else has had access to the camper, it must have come that way. Funny you didn't notice it when you picked it up, looks pretty obvious.
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03-27-2011, 02:46 PM
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#14
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Member
Join Date: Feb 2011
Location: Mayslick, Kentucky
Posts: 88
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Quote:
Originally Posted by crocus
It looks like someone slammed the door on something laying in the doorway. If no one else has had access to the camper, it must have come that way. Funny you didn't notice it when you picked it up, looks pretty obvious.
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We just brought the 5th wheel home on Monday and there hasn't been anything in the basement at all or anything in the doorway so yes it came that way!
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Brian, Kellie, Breanna & Alyssa
2011 Crusader 320RLT
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03-27-2011, 02:56 PM
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#15
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Senior Member
Join Date: Sep 2010
Location: Ontario Canada
Posts: 752
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It looks like your door was forced against something that was inside the compartment. . The other cause could be that the door was forced closed with the latch in the locking position. A new door and a new door insert will be needed under the warranty claim.
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03-29-2011, 12:25 PM
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#16
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Member
Join Date: Feb 2011
Location: Mayslick, Kentucky
Posts: 88
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Brandon called yesterday and he is shipping out a new door. Another testament of the great customer service Primetime has. Thanks for your help!
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Brian, Kellie, Breanna & Alyssa
2011 Crusader 320RLT
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