Hi all been lurking for sometime and now I'm part of the club.Our family upgraded from a 97' 28' Terry to a Cruasder 335BHS-TE which we love but it's been a quite a trip in a short amount of time as you will see.
I signed the papers at the end of June but did not pick it up until the second week in July(had a 8 day two state trip planned and no time to get it
)in that time I had the dealer put slide toppers on.
I finely got it home, opened it up to the bunkhouse and main slide topper mounts hitting
(I called the dealer on Monday and chewed some butt),I fixed that problem only to find a more serious one on the underside(from the factory)
I Emailed Prime Time on Saturday,got a call from Rodger Monday telling me to get it to the dealer and not to pull it in the rain but I had two trips planned and could not get it in for 2 weeks,I dropped it off at the dealer on a Sunday giving them 10 days to do the repair.
I got a call from the dealer on the following Tuesday that was done(thinking to myself what kind of job did I get?)well I will let the pics answer that. I was pressed for time on that Saturday but went down to pick it up(150 miles round trip)only to find
well after seeing that repair I went off(I think everyone at that dealer herd me that day)as you can see it was crap so I left without it and not being able to get it before my next trip they towed it up to me(I give them some credit for that but after all it was there mess up)so on Tuesday of the following week they delivered it and also leaving my keys back at the dealer(thank god for a spare set hiding on the trailer)finding it still not right as you can see by the pics with the 8-6-2013 date http://www.forestriverforums.com/for...1&d=1378004229
so after calling the dealer(was not real happy as you can imagine)and getting Rodger involved he talked to the dealer(up until this time I think he was on my side but he seemed to have shifted sides
maybe it was the way I handled the dealer but I feel I was not respected as a customer)well the dealer sent a tech out to my house to fix the 2nd repair and bring the keys he did a good job for what he had to work with.
I called the dealer to tell them what a good job the tech did and to apologize for the way I handled them,I will have to watch the repair along with everything else.
I had some water damage on my last trailer so knowing that info I was sealing all the screws heads up behind the inserts(Please note:the awning and slide topper rails do not have putty tape behind them so watch the caulking)and so far have found 2 stripped screw holes with no screws or sealer on them
(sorry it's upside down)
I'm 50% done with the whole trailer and started to seal things I don't like and feel will be a problem in the near future.
I did fix a problem with the floor register mounting screws cutting the fabric on the underside of the main slide
and I see I will have to keep my on the edges of it(as seen on another post)
After 5 trips things are good so far just a cabinet door and door strike plate adjustment,we love the camper and the floor plain I just hope with all thing now days we have good luck with it.I will keep you posted,take care