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Old 03-21-2015, 01:03 PM   #11
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I can agree with all on quality issues. I feel that if the delivery dealer should be rated like automotive industry, where as you score your dealer on service and sales. I believe that the RV industry should come to these standards. This is a multi billion dollars industry. WE the consumer have rights and the only way we can change things is by the almighty dollar and making our voices be heard to the industry. It's not going to happen overnight, just like the automotive industry. I feel that after the sale. Services stop. In our case Their wasn't even service during the sale. The F.I person was rude, salesman did keep us informed about when he was getting shipment of our unit. We contact Prime time and we knew before the dealer. It's the way people want and respect for you the customer. I worked as a Automobile technician. For over 35 years. Did I make mistakes? Yes I did. But I did my absolute best to correct the problem, I took great pride in my work, if I had a customer return with a issue, It was put in front of everyone else. It about professional services. Not just for the initial sale. Our word of how we are treated travels faster than how much advertising they do. Expecially in our case, . Where they didn't get it right the first time. They should put your unit in a priority status. Everyone who works at the Dealer, from your salesperson, service manager, part's department. To the guy who is responsible for the repairs. Sorry for my babbling. But you get the idea.
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Old 03-21-2015, 03:17 PM   #12
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You're in Edmonton? No wonder you're not in a hurry to pick up your rv! Hopefully it's not stuck in a snowdrift Seriously, I know you're still cold up there. We're huge hockey fans and watch a lot of different teams on NHL CenterIce. If you're Oilers fans, I wish you better luck next season. I know it's little consolation but you might win the Conner McDavid or Jack Eichel Sweepstakes
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Old 03-21-2015, 03:22 PM   #13
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Yep. Edmonton it is. Up until yesterday, it was beautiful. Now back in the cold and snow again. We like hockey as well but not an Oilers fan.
Can't wait to get out there camping. 😊
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Old 03-21-2015, 03:40 PM   #14
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Jimmyt - I wholeheartedly agree! What to do though? Here in Florida, rv buyers at some dealerships have come to expect being treated rudely, or in our case, ignored. And because we have all the snowbirds here right now, service at any dealership is a long time coming. Of course, people who are living in their rv for the winter or full-timers who have no place to go (and are forced to stay in a hotel while theirs is being repaired) should be first in line. I feel buyers like us should be next because we've never had a chance to use ours. We don't know what else might fail until we take a 'shakedown trip' with it, so we risk having to return it for repairs again and again. 3-6 weeks is the average repair time here for a major problem with some repairs taking as long as 4-5 months. That's a long time to wait and certainly would not happen in any other industry. We're new retirees, and we're spending time waiting for something brand new so we can go camping, all the while racking up expenses for storage, insurance, cancelled reservations, and for us, our first payment next week. Life isn't fair, for sure, but when you buy something new, you do have certain expectations of it being in usable condition. Prime Time might be a wonderful company full of caring employees, and certainly a 2 year warranty is nice, but I would like to ask them "If you didn't have time to do it right the first time, where will you find time to fix it the next time?".
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Old 03-21-2015, 04:18 PM   #15
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I wish there was some way to add a PDI .pdf to my post. I received it from a small dealer in Alabama who created it to use with his customers. (He'd read my Facebook RVing posts about our problems.) The list takes 4 hours to complete but it's very, very thorough (12 pages long). We would never have thought to make sure the black water tank was sealed tightly or might even be completely blocked, that the water heater worked on both electric and propane, that the gaskets around windows and door(s) were doing their job, that the tank gauges were indicating correctly, etc. We used the list for the second PDI, as well as our inspector's list, and found 12 seperate items that needed attention in addition to the ones we found the first time. None were merely cosmetic.
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Old 03-21-2015, 05:23 PM   #16
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You nailed it Jimmy!
I too am in the auto industry. (Parts Manager / Partner)
If we tried to deliver a unit with the type of issues that our units have, we wouldn't be in business long. There has to be a commitment from the manufacturer to ensure quality. I don't understand how this is allowed and accepted as normal.
Failing that, the final responsibility then lies with the dealer. It appears that no one is really concerned with what the out the door product is like. As long as it looks nice and no major issues are discovered, move it out! I think they accept the fact that there will be issues and they will deal with them then.The only thing we can rely on now is that Prime Time will make it right. Until I know otherwise, I'm going to hope for the best.


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Old 03-22-2015, 09:43 AM   #17
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We too are in a (new) business where quality is vital and good customer service is absolutely necessary. Hubby is a retired Navy pilot and just retired after 23 years with the FAA as an Operations Inspector. At one time I worked as a Maintenance Secretary for an aircraft repair station and have been a private pilot for 35 years. We're a bit anal about reliability and safety, as you can imagine. We're also subject to being sued if we do our job incorrectly, not to mention the possibly getting someone killed. - We weren't expecting the same type of quality control from an rv manufacturer that we're accustomed to within the aviation industry, but as you have, we discovered the rv industry has been allowed to sell products that are either poorly designed or lacking in even basic quality control. And some of the dealerships, like the one we bought from, don't care what they're selling and have a "We have your money, now go away" attitude. - I'm sincerely trying to believe Prime Time will make this right for us.
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Old 03-22-2015, 10:46 AM   #18
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I do have to say, my dealer has been attentive. They have not ignored me nor brushed off concerns. When I mentioned the slide issue, he said that was the way it was. I didn't accept that and he said he would look at it. It's marked on our delivery sheet so that we can revisit it. Now that this seems to be a concern for other owners, they will work before I take it. So I'm not too worried yet. I guess my issue with this whole thing is that it seems you have to be assertive to make your point rather than it just being looked at when noted.


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Old 03-22-2015, 05:37 PM   #19
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Went shopping today for a few accessories at two of the other rv dealers in our area. Talked to a salesperson at each and told them about our Sanibel. It's possible, after the slides are fixed and with of course a loss on our part, that we might trade ours in on a more reliable brand. It's days like today, when we drive down the interstate and see all the rvs moving down the road, that we're so sorry we didn't buy one of our first two choices. We'd be leaving tomorrow morning with our grandkids for a 1 week trip to Fort Wilderness (Disney campground) instead of sitting at home thinking we'd made a huge mistake. Sigh...
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Old 03-22-2015, 06:44 PM   #20
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Mary Ann.
So sorry that it has come to this for you. It must be very disappointing. 😞
Are you determined to move to a different unit even of all issues are resolved?
If so, I wish you the best! Hopefully, all can be fixed and it turns out to be all you were expecting.



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