weird! why put the unit with the heat pump in and not give you a way to use it? makes no sense. we have two dometic a/c's, one has a heat pump and one does not. they both have dometic thermostats. the one for the a/c with out the heat pump has three settings: fan, cool, furnace (which turns on the propane furnace). the thermostat for the other a/c has four settings: fan, cool, furnace, heat pump. it might be as simple as swamping the thermostat to the one that has the hear pump setting. it may or may not even use the existing wiring (I do not know this) but I quick check of the wiring for the two thermostats would tell you. i'd go back to dometic and ask them about whether you have the right thermostat for the unit.
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2015 cardinal model 3825fl
2015 dodge ram 3500 dually
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