Thanks to all for responding...thought we would provide a quick update on the latest info we have.
As pointed out by others, there was a recall of the bracket shown in our pictures in both US and Canada on the 2014 Crusader for the EXACT same issue.
Here is the recall notice from US:
NHTSB Recall of the 2014 Crusader -NHTSA Campaign Number: 14V140000.
https://www.nhtsa.gov/vehicle/2014/F...USADER#recalls
Owner Notification:
https://static.nhtsa.gov/odi/rcl/201...4V140-0123.pdf
The "Fix":
https://static.nhtsa.gov/odi/rcl/201...4V140-6723.pdf
In reviewing both the description and the recall fix instructions, this matches the issue are experiencing on our 2017 Crusader. The recall fix provides a modified bracket and a 1 inch suspension lift placed on each axle.
In talking with Forest River, they have agreed to provide our dealer parts - but so far, not pay for labor....in fact, the parts they are ordering are the SAME parts provided for the 2014 recall.
We are hopeful that by the time the parts arrive, we will have received word that they will pay for labor too - which is what was covered under the 2014 recall (both parts and labor) for the same issue.
We are also worried for other 2017 Crusader owners that may not know about this issue - we are hopeful that any other owners will be contacted by the company to address the issue.
Also, does anyone have further advice on how to ensure that the labor is covered too? Thank you!