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Old 03-14-2013, 08:00 PM   #1
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Bed

My lacrosse is 2 months old and I lift up the bed and the hinges that hold the bed to the frame ripped out frame. I am disgusted. Now the pistons are bent and I am 100 miles from the dealer and will not be back until after the warranty. Any advice??
I purchased it in June and had it stored until we arrived in Oregon. So, we have been in it for 4 weeks, lifted the bed 4 times.
Help!
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Old 03-14-2013, 08:10 PM   #2
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I can relate- my local dealer is 120 or 140 miles away. There was only one closer. You might be able to arrange getting it fixed by taking pictures and communicating with your dealer. They may be able to work with your mfr to get you the parts and you fix it OR have another local/closer dealer help you out.

Which reminds me, I need to call my dealer tomorrow!
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Old 03-14-2013, 08:11 PM   #3
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Just a suggestion, call Prime Time and have them UPS the hinges and pistons. I'm assuming you are handy and you'll be stationary for a few days or better yet maybe they can put you on to a local dealer close to your location.
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Old 03-14-2013, 08:13 PM   #4
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Originally Posted by ependydad View Post
I can relate- my local dealer is 120 or 140 miles away. There was only one closer. You might be able to arrange getting it fixed by taking pictures and communicating with your dealer. They may be able to work with your mfr to get you the parts and you fix it OR have another local/closer dealer help you out.

Which reminds me, I need to call my dealer tomorrow!
Sorry, great minds think alike.
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Old 03-14-2013, 08:46 PM   #5
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Thanks... I took the advice and sent an email to my contact at Prime Time and copied the service manager at the dealership. Thanks for all of your help.
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Old 03-14-2013, 09:06 PM   #6
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Thanks... I took the advice and sent an email to my contact at Prime Time and copied the service manager at the dealership. Thanks for all of your help.
Let us know how you make out with Prime Time.

You can also put up a post here for RV Guy - the Prime Time rep. He monitors this site. Good luck

Rick
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Old 03-14-2013, 10:03 PM   #7
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I will. I have no bad feelings nor want them to come and fix it. I just want it right.. And feel I should not have to buy the parts. I'll fix it.
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Old 03-15-2013, 06:01 AM   #8
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rvennemen - who did you email? Nothing has come thru on our web site email.

Are we getting you fixed up?
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Old 03-15-2013, 07:27 AM   #9
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I hope the OP's problem gets fixed up !

Having said that, I really like it when a company has a representative who does monitor this forum (and hopefully & possibly others) and is proactive in addressing issues. It does speak volumes about how much the manufacturer cares about its customers. Rv guy coming here and asking whom he emailed because they received nothing shows a customer oriented state of mind ! I hope that does not change !

No sir, I do not regret buying a Forest River product !

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rvennemen - who did you email? Nothing has come thru on our web site email.

Are we getting you fixed up?
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Old 03-15-2013, 07:51 AM   #10
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Call Roger
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Old 03-15-2013, 09:22 AM   #11
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I emailed Roger... He is out until next week. I emailed Dan.. He is out of the office. I am sure they will respond when they get back in the office. We can sleep... Just a little crooked. By the way, what kind of crazy screw head are used on those screws.. Strangest thing I ever saw..... :-)
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Old 03-15-2013, 09:23 AM   #12
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I emailed them directly, not through the web mail and got auto response.
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Old 03-15-2013, 11:05 AM   #13
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We are on it - I'm sure you're seeing typical square head screws that are common on an RV but not common to the rest of the world. You'll want to get a bit to fit these for future use. It'll be the best $2.00 you ever spend
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Old 03-15-2013, 11:27 AM   #14
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Changed out the struts on our LaCrosse after receiving new ones from PrimeTime about a year ago. New ones work good, get the square bit for the screws.
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Old 03-15-2013, 12:42 PM   #15
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... By the way, what kind of crazy screw head are used on those screws.. Strangest thing I ever saw..... :-)
They are called Robertson screws and are a Canadian invention! Apparently they are preferred because the screw seems to stay in place on the screwdriver bit making them easier to install.

There are 3 common sizes and the corresponding screwdriver has a colour-coded handle (yellow - #0 small, green - #1 medium, red - #2 large). The ones on my trailer that I've worked on use Bit #2.

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Old 03-15-2013, 06:24 PM   #16
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Where else do you have the President of the company personally helping a customer with a concern ......5 stars for Prime Time....IMO
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Old 03-15-2013, 06:36 PM   #17
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I’m a commercial carpenter…that’s all we use ( sq. head trim screws ), they never strip out !!!
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Old 03-15-2013, 07:13 PM   #18
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Shane Imus called me today and is going to UPS me the hinges and supports. Great customer service.
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Old 03-15-2013, 07:35 PM   #19
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I’m a commercial carpenter…that’s all we use ( sq. head trim screws ), they never strip out !!!
Oh, you've never seen me at the hands of a drill.

Great news for the ops that your parts are on the way! Thanks PTM (and RV Guy for checking on it)!
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Old 03-15-2013, 07:44 PM   #20
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That's what I call service. Prime Time comes through again for one of our forum members.

Let us know how your repair works out.
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