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03-14-2013, 08:00 PM
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#1
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Member
Join Date: Dec 2010
Location: Lakewood, NJ moving to Oregon 2013
Posts: 42
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Bed
My lacrosse is 2 months old and I lift up the bed and the hinges that hold the bed to the frame ripped out frame. I am disgusted. Now the pistons are bent and I am 100 miles from the dealer and will not be back until after the warranty. Any advice??
I purchased it in June and had it stored until we arrived in Oregon. So, we have been in it for 4 weeks, lifted the bed 4 times.
Help!
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03-14-2013, 08:10 PM
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#2
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Always Learning
Join Date: Nov 2011
Location: Four Corners, FL
Posts: 21,891
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I can relate- my local dealer is 120 or 140 miles away. There was only one closer. You might be able to arrange getting it fixed by taking pictures and communicating with your dealer. They may be able to work with your mfr to get you the parts and you fix it OR have another local/closer dealer help you out.
Which reminds me, I need to call my dealer tomorrow!
__________________
Officially a SOB with a 2022 Jayco Precept 36C
Checkout my site for RVing tips, tricks, and info | Was a Fulltime Family for 5 years, now we're part-timing on long trips
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03-14-2013, 08:11 PM
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#3
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Phat Phrog Stunt Team
Join Date: Apr 2011
Location: South West PA
Posts: 3,012
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Just a suggestion, call Prime Time and have them UPS the hinges and pistons. I'm assuming you are handy and you'll be stationary for a few days or better yet maybe they can put you on to a local dealer close to your location.
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03-14-2013, 08:13 PM
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#4
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Phat Phrog Stunt Team
Join Date: Apr 2011
Location: South West PA
Posts: 3,012
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Quote:
Originally Posted by ependydad
I can relate- my local dealer is 120 or 140 miles away. There was only one closer. You might be able to arrange getting it fixed by taking pictures and communicating with your dealer. They may be able to work with your mfr to get you the parts and you fix it OR have another local/closer dealer help you out.
Which reminds me, I need to call my dealer tomorrow!
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Sorry, great minds think alike. 
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03-14-2013, 08:46 PM
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#5
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Member
Join Date: Dec 2010
Location: Lakewood, NJ moving to Oregon 2013
Posts: 42
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Thanks... I took the advice and sent an email to my contact at Prime Time and copied the service manager at the dealership. Thanks for all of your help.
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03-14-2013, 09:06 PM
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#6
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Phat Phrog Stunt Team
Join Date: Apr 2011
Location: South West PA
Posts: 3,012
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Quote:
Originally Posted by rvenneman
Thanks... I took the advice and sent an email to my contact at Prime Time and copied the service manager at the dealership. Thanks for all of your help.
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Let us know how you make out with Prime Time.
You can also put up a post here for RV Guy - the Prime Time rep. He monitors this site. Good luck
Rick
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03-14-2013, 10:03 PM
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#7
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Member
Join Date: Dec 2010
Location: Lakewood, NJ moving to Oregon 2013
Posts: 42
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I will. I have no bad feelings nor want them to come and fix it. I just want it right.. And feel I should not have to buy the parts. I'll fix it.
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03-15-2013, 06:01 AM
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#8
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Commercial Member
Join Date: Jan 2011
Posts: 580
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rvennemen - who did you email? Nothing has come thru on our web site email.
Are we getting you fixed up?
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03-15-2013, 07:27 AM
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#9
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Senior Member
Join Date: Jun 2010
Location: Ontario
Posts: 719
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I hope the OP's problem gets fixed up !
Having said that, I really like it when a company has a representative who does monitor this forum (and hopefully & possibly others) and is proactive in addressing issues. It does speak volumes about how much the manufacturer cares about its customers. Rv guy coming here and asking whom he emailed because they received nothing shows a customer oriented state of mind ! I hope that does not change !
No sir, I do not regret buying a Forest River product !
Quote:
Originally Posted by RV Guy
rvennemen - who did you email? Nothing has come thru on our web site email.
Are we getting you fixed up?
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__________________
2009 Ford F-150 XLT/XTR 5.4l, CrewCab. long bed 
2011 Surveyor SV-291
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03-15-2013, 07:51 AM
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#10
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Senior Member
Join Date: Jan 2011
Location: Kansas
Posts: 280
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Call Roger
__________________
2006 Silverado 2500HD
2007 Hensley Arrow Hitch
Good Sams Club
Cedar Creek Sams President
RVing is a tough job,BUT someone has to do it!
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03-15-2013, 09:22 AM
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#11
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Member
Join Date: Dec 2010
Location: Lakewood, NJ moving to Oregon 2013
Posts: 42
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I emailed Roger... He is out until next week. I emailed Dan.. He is out of the office. I am sure they will respond when they get back in the office. We can sleep... Just a little crooked. By the way, what kind of crazy screw head are used on those screws.. Strangest thing I ever saw..... :-)
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03-15-2013, 09:23 AM
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#12
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Member
Join Date: Dec 2010
Location: Lakewood, NJ moving to Oregon 2013
Posts: 42
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I emailed them directly, not through the web mail and got auto response.
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03-15-2013, 11:05 AM
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#13
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Commercial Member
Join Date: Jan 2011
Posts: 580
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We are on it - I'm sure you're seeing typical square head screws that are common on an RV but not common to the rest of the world. You'll want to get a bit to fit these for future use. It'll be the best $2.00 you ever spend 
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03-15-2013, 11:27 AM
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#14
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Senior Member
Join Date: Jan 2011
Location: Kansas
Posts: 280
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Changed out the struts on our LaCrosse after receiving new ones from PrimeTime about a year ago. New ones work good, get the square bit for the screws.
__________________
2006 Silverado 2500HD
2007 Hensley Arrow Hitch
Good Sams Club
Cedar Creek Sams President
RVing is a tough job,BUT someone has to do it!
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03-15-2013, 12:42 PM
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#15
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DS ADV Rider
Join Date: Aug 2012
Location: Ontario, Canada
Posts: 154
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Quote:
Originally Posted by rvenneman
... By the way, what kind of crazy screw head are used on those screws.. Strangest thing I ever saw..... :-)
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They are called Robertson screws and are a Canadian invention! Apparently they are preferred because the screw seems to stay in place on the screwdriver bit making them easier to install.
There are 3 common sizes and the corresponding screwdriver has a colour-coded handle (yellow - #0 small, green - #1 medium, red - #2 large). The ones on my trailer that I've worked on use Bit #2.
Bob
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03-15-2013, 06:24 PM
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#16
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Senior Member
Join Date: Mar 2011
Posts: 325
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Where else do you have the President of the company personally helping a customer with a concern ......5 stars for Prime Time....IMO
__________________
2011 Lacrosse 318BHS Touring Edition
2012 Ford F150 SupCrew 4x4 XLT 6.5' Max Tow
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03-15-2013, 06:36 PM
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#17
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Senior Member
Join Date: Dec 2011
Location: Michigan
Posts: 515
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I’m a commercial carpenter…that’s all we use ( sq. head trim screws ), they never strip out !!!
__________________
TV= 2012 F-150 FX4 Supercab
FW= 2011 270ret Crusader
Hitch= Reese Pro Series 16K Hitch
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03-15-2013, 07:13 PM
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#18
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Member
Join Date: Dec 2010
Location: Lakewood, NJ moving to Oregon 2013
Posts: 42
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Shane Imus called me today and is going to UPS me the hinges and supports. Great customer service.
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03-15-2013, 07:35 PM
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#19
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Always Learning
Join Date: Nov 2011
Location: Four Corners, FL
Posts: 21,891
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Quote:
Originally Posted by Crusader
I’m a commercial carpenter…that’s all we use ( sq. head trim screws ), they never strip out !!!
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Oh, you've never seen me at the hands of a drill. 
Great news for the ops that your parts are on the way! Thanks PTM (and RV Guy for checking on it)!
__________________
Officially a SOB with a 2022 Jayco Precept 36C
Checkout my site for RVing tips, tricks, and info | Was a Fulltime Family for 5 years, now we're part-timing on long trips
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03-15-2013, 07:44 PM
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#20
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Phat Phrog Stunt Team
Join Date: Apr 2011
Location: South West PA
Posts: 3,012
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That's what I call service. Prime Time comes through again for one of our forum members.
Let us know how your repair works out.
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