I disagree, you are always quick to point out results without any solution and limited helpful advice. Nobody wants issues, trust me. Whether a widget or a unit, nobody likes problems, they cause $, a loss for everyone, hurts reps and like me if your a technical rep it ends up causing all parties $.
Let me paint a few scenarios:
. You buy a pair of wranglers from wallyworld, you get home the button is messed up or they don't fit? What you do? Post on wrangler tech website or return to Walmart? I will say return to Walmart!
2) your new ford, Chevy, dodge windshield wipers has an issue? You go straight to them or dealer for warranty?
3.) your new Honda atv doesnt start, you go straight to Honda or take to dealer?
From low to high the answer is still the same. You go to dealer/provider to work out the issue. If you don't agree some ambitious folks may write a letter and run it up the chain, which I would agree with if needed.
Although you have exceptional knowledge regarding, camping, mods and experience your comments are less than appropriate.
Fight your own battle, get the outcome you feel you deserve. You can't talk to the big 3 the way you slander PT, right? You wouldn't get any response.
What you do is hurting America, your criticizing our products and services with non beneficial comments that you couldn't do at the big 3 or any other item you purchased from jeans to cars.
I hope you get situation worked out with your equipment and sorry you had the issues but you can attract more bees with honey than vinegar.