jtad, I've read your post and I can understand why your upset. One of the biggest reasons people use this forum is to seek help. In doing so they also need to vent. That's no problem. Get it off your chest, but I think if you read any of my posts you'll see I am trying to help whenever I can or sometimes I just try to offer a little sympathy.
I believe PT's reps try to help as well. They don't always have the answer you want to hear. Same as any other manufacturer, including automobles.
Looks like they might have dropped the ball in your case, but if you look at past threads on here you'll find that is the exception, not the rule for PT's customer service.
As I stated above I have read your posts about your slide issue. PT messed up letting it leave the factory in that condition, but your dealer messed up the fix. I know they claim they fixed according to PT's instructions, but I bet there some miscommunication going on there somewhere. Knowing PT's concern for their customers I wouldn't be surprised if they offered to fix it at the factory for you.
PT RV's are not the perfect RV's. That's been stated by RV Guy himself several times, but they do their best to fix what's wrong.
Just so you'll know, I've been in your shoes with a past tt. In less than a year it had leaks fixed by my dealer, later developed delam and returned to the factory for both complete sidewalls to be replaced, returned with a damaged kitchen cabinet door, entry steps tore up, and wheel trim on the street side damaged. All done by the delivery driver. Just pointing out that these tt's don't always leave the factory in the condition we receive them. Oh yeah, it still had leaks and the manufacturer wouldn't pay for a pressure test and I was accused by the manufacturer's warranty manager of looking for a handout. I had several email and phone conversations with him and never got angry or put down their product.
That's why I took a loss and traded it in. After researching the best that I'm capable of I chose a new manufacturer, Prime Time and so far I have no regrets.
As I said I sympathize with you, but my tt has been and currently is in great working order. My wife, grandkids and I love camping in it. We even driveway camp from time to time just for the fun of it.
So even though I sympathize with you I do not share your view of Prime Time. What few "new tt bugs" I had were minor and were taken care of quickly and correctly. I have always been treated in a professional and personal manner.
So am I a proud PT owner? You bet! I don't see why that bothers people.
You have your opinion and I have mine. That's okay.