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Old 02-13-2015, 07:45 AM   #51
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Originally Posted by EXGMTech View Post
Are you still under factory war.? Mine was a few mos. out when I noticed the same fade as yours...I too, got an extended war. but didn't think it covered cosmetics.
I've owned the Crusader exactly 22 months. I need to look at the exact wording of my warranty but here's the email from the dealership:


Prime time agreed to authorizing a repair to your front cap to correct the fading. We’ll need to sand, prep, paint, buff, and polish the cap. In order to complete the repair, we’ll have to order you new decals. I put the parts through to our parts department to order this morning. We’ll give you a call to schedule the service once we receive the decals.

FYI, when I noticed the fading I emailed the dealership. After some back and forth the above email was received 4 days later from the first email stating the problem.
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Old 02-13-2015, 08:18 AM   #52
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Here is a update to my on going saga. FR has told my dealer that they will pay 900 dollars towards sanding, new decals, paint, and clear coat or 500 dollars towards sand, buff, new decals and clear coat. I would be required to pay the difference. I am not going for it. Still waiting for my dealer to work something out. She feels that she can come up with a option that will not cost me anything. don't know the details yet.


Thanks. I am not buying that argument as I waxed that front cap after every trip so I could get the dead bugs off easier.

I would like to come up and get it one day after work don't know if I can do it tonight but should be able to tomorrow.

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-----Original Message-----
From:
Monique Webber [monique.webber@poulsborv.com]
Received:
Monday, 09 Feb 2015, 8:53AM
To:
Mike Mattox [MMattox@MAYESTESTING.com]
Subject: RE: front caps

Mike-

I am still working on an estimate and trying to get this worked out for you. The main information that I am getting from Forest River is that sun fade is normal and if the coach was buffed and waxed every 6 months, the fade would not be noticeable.

You are more than welcome to come pick her up while I work on this, everything else has been taken care of. Let me know what you would like to do.


Glad your dealer is going to take care of you. That is awesome.

You should be all set now.

Vin.
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Old 02-13-2015, 05:18 PM   #53
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I wonder if I should call my dealer again....maybe FR has changed their tune since I called last???? That's amazing how different some are being treated than others!
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Old 02-13-2015, 05:43 PM   #54
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My experiance and observation of many issues customers have, the satisfaction level is based on their dealer. A good one is worth it!
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Old 02-13-2015, 05:59 PM   #55
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If someone already posted this sorry I'm not going to read all the posts as a detailer of boats, for many years owning my own company full on busy without spending a dime on advertising. Here goes -buy 3M fiberglass cleaner and wax, get a FOAM buffer , wax every 6 months. Ok I'm done
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Old 02-14-2015, 03:49 AM   #56
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My experiance and observation of many issues customers have, the satisfaction level is based on their dealer. A good one is worth it!

x2.
Shouldn't be the case but some dealers seem to be able to coax more out of FR for warranty claims.


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Old 02-14-2015, 05:14 AM   #57
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x2.
Shouldn't be the case but some dealers seem to be able to coax more out of FR for warranty claims.


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X'3 know that for a fact the bigger volume dealers get more attention then the little guy, My dealer is big here in Virginia, he moves at least they tell me between 75 to 100 units a month. He pretty much get what he wants. The Rockwood Manager knew him by name at Goshen. I had a problem with him (dealer), he said he would call. Well about a month later a got a call from the owner saying that FR called and ask if I would accept his apology for there workmanship and asked me to come back.
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Old 03-11-2015, 08:25 AM   #58
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Alright, now I'm pissed. My dealer emailed they can no longer able to perform repair to nose cap. I have to contact Prime Time. A small "hitch" in the proceedings they said. Maybe I should call a lawyer too?
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Old 03-11-2015, 02:52 PM   #59
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i just got a call that they did not paint the front cap. they said that since the oxidation was not that bad that they were able to remove the oxidation, polish and apply some sort of clear coat and that this will stop the oxidation. i suspect that i will be buying a buffer as suggested by Mojo. i think that i would have rather had it painted but at this point i am willing to accept the repair and hope for the best.
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Old 03-11-2015, 05:01 PM   #60
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Ok, I've calmed down, made a few calls. To be clear, the work is still approved to be done but from what I can tell, my dealership's bid was to high. Could I insist they do it?...., Sure but Primetime offered a dealership close to my house that can do it and no doubt it'll be cheaper. It's a business, I understand. If I were closer, much closer to the dealership where I purchased it I'd probably insist but 2 hours away versus 30 minutes? I already talked to the dealership who got the job AND the truck body shop that does their work. Everybody seems pretty cool at this point and I made it clear "as long as it's done right". Primetime was very nice and professional and told me to call again if I have any questions or problems. So far so good. I save gas and the hassle of the trip and PT saves a few bucks on labor. We'll see.
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