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Old 03-13-2013, 04:51 PM   #1
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E Stone Countertop

The rounded front edge of our E Stone countertop in front of our sink has started to flake off. Our rig is out of warranty but I wondered if the E Stone came with some kind of warranty.

Is there a repair kit for this?

I am trying to keep this area dry so water won't penetrate and cause more damage.

Please help. This rig is just over one year old and I would not expect this to be happening.
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Old 03-13-2013, 05:45 PM   #2
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I would contact your trailer manufacture and see if they can tell you if E-stone is warranted. If the manufacture can’t tell you, see if they can supply a contact number. I also have E-stone in my trailer. Let us know how you make out, and if there is a repair kit.
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Old 03-13-2013, 06:10 PM   #3
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Contact E-Stone

Praxis Group LLC - E-Stone Countertops
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Old 03-13-2013, 07:06 PM   #4
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There is an epoxy repair kit......

Check with your local dealer if they won't warranty it.
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Old 03-13-2013, 07:23 PM   #5
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Do you have any pictures?
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Old 03-14-2013, 12:07 PM   #6
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Quote:
Originally Posted by portliz View Post
The rounded front edge of our E Stone countertop in front of our sink has started to flake off. Our rig is out of warranty but I wondered if the E Stone came with some kind of warranty.

Is there a repair kit for this?

I am trying to keep this area dry so water won't penetrate and cause more damage.

Please help. This rig is just over one year old and I would not expect this to be happening.
Our E-Stone countertop was damaged when delivered last August. The dealer ordered a replacement but was advised by PTM to attempt a surface repair. The repair was unsuccesful and I took the trailer to another dealer (as we'd gone to AZ for the winter) and they were told by PTM that E-Stone was no longer their supplier. PTM have switched to a Corian-like solid countertop made by an LG company.

I now have "Corian" kitchen countertops, with 2-piece sink covers, in my Lacrosse

Thank you PTM!
Bob
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Old 03-14-2013, 11:27 PM   #7
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I wonder why PTM is no longer using this countertop? Does this mean that those of us who are having issues are now out of luck? RV Guy could you comment?
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Old 03-15-2013, 06:07 AM   #8
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Vendor discontinued making them. The product was very lightweight and great looking, however there were lots of complaints regarding scratches. The application is great for many types of countertops, but apparently was not able to live up to the real world use of RV'ers.

One of the benefits that we liked was that the product was very "repairable" in the field when it was damaged. A lot of "Corian" type products generally have to be replaced when it's damaged.

The vendor is addressing warranty on a case-by-case basis when it comes up.
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Old 03-17-2013, 02:15 PM   #9
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E-Stone is very soft, I jokingly called it soap-stone.

If you look on the Crossroads owners forum there are several posts about the E-Stone being scratched from the beginning or quickly developing a swirl/scratched surface. For an option the is $800-900 it's a shame. The LG and Corian are much harder on the Rockwell scale.
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Old 03-26-2013, 11:21 PM   #10
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Who is the vendor? Does our dealer make the contact as our rig is now out of warranty?
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Old 03-28-2013, 12:22 AM   #11
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The vendor is Praxis Group LLC. Their website is Praxis Group LLC - E-Stone Countertops

I've received very frank answers from Cris Truex at Praxis.

Cris Truex <CTruex@praxisgroupllc.com>
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Old 03-28-2013, 08:30 AM   #12
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Originally Posted by Mikedboyd View Post
The vendor is Praxis Group LLC. Their website is Praxis Group LLC - E-Stone Countertops

I've received very frank answers from Cris Truex at Praxis.

Cris Truex <CTruex@praxisgroupllc.com>

Could you share some of your conversation Q&A etc. with us ? I'm sure it would be appreciated.

Thank you

Rick
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Old 03-28-2013, 08:56 PM   #13
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He just shared that the product had been discontinued, that the entire EStone product line was discontinue in August of 2012 and when asked the 'why' question, answered:

Not complete sure why the decision was made to discontinue this line. This Product line moved to one of our company’s other divisions back in October 2011. They made the decision to discontinue this line of tops in 2012. I think it was related to a decline in customer interest in these countertops.
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Old 03-28-2013, 09:01 PM   #14
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Originally Posted by Mikedboyd View Post
He just shared that the product had been discontinued, that the entire EStone product line was discontinue in August of 2012 and when asked the 'why' question, answered:

Not complete sure why the decision was made to discontinue this line. This Product line moved to one of our company’s other divisions back in October 2011. They made the decision to discontinue this line of tops in 2012. I think it was related to a decline in customer interest in these countertops.
Well, thank you. Appreciate the reply.
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Old 03-28-2013, 09:09 PM   #15
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I took delivery of a 2013 on Monday and it has an E Stone counter top.
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Old 03-28-2013, 09:25 PM   #16
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I took delivery of a 2013 on Monday and it has an E Stone counter top.
Could have been made a whole year ago now. There is a date of manufacturer on a sticker on the outside of your RV.
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Old 03-29-2013, 07:19 AM   #17
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Originally Posted by Mikedboyd View Post
He just shared that the product had been discontinued, that the entire EStone product line was discontinue in August of 2012 and when asked the 'why' question, answered:

Not complete sure why the decision was made to discontinue this line. This Product line moved to one of our companyís other divisions back in October 2011. They made the decision to discontinue this line of tops in 2012. I think it was related to a decline in customer interest in these countertops.
Was the product line discontinued for use by Forest River or discontinued being produced by the manufacture ??
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Old 03-29-2013, 10:02 AM   #18
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I believe he is saying the product was totally discontinued.
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