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Old 04-19-2014, 06:57 PM   #31
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Location: Texas
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We have the Rockwood ultralite 5r, it came with a fireplace and a remote.

2014 8289WS Diamond pkg
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Old 04-22-2014, 09:30 PM   #32
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Location: Newport, MI
Posts: 218
Electric Fireplace Remote Control

We purchased our 2014 Crusader 295rst in August of 2013. No fireplace remote, despite the manual showing one comes with the fireplace. I called primetime & they told me they no longer order the remotes from the manufacturer. I took the drawer out of our entertainment center to be able to see the manufacturer info on the back of the fireplace & did a google search to get more company info. I called the manufacturer & the parts dept said that fireplace is supposed to come with a remote & that they'd send me one in the mail, no charge!! I got it within a week!! This was several months ago, but I can research who I called & spoke with.

Here's the manufacturer info for our fireplace:
The R.B. Gustafson Company
57766 C.R. 3 South
Elkhart, IN 46517
Phone: 574-522-0871
Fax: 574-522-4529

I spoke with "Danielle".

Good luck!

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Old 04-23-2014, 08:21 AM   #33
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Originally Posted by B47 View Post
Our 2012 Silverback came with the RC and it works fine.
My 8282ws Rookwood has a remote. Works great. Doesn't affect the stereo or TV which are all in a 3 foot circle of each other. Only draw back is the tiny coin battery. Wish it used AAA.
And the fireplace/heater is owner programmable for temp, has 30 min thru 6 hr timer settings and 4 brightness levels including no flicker, glow only. great unit for a lower end 5er.

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Old 04-25-2014, 05:51 PM   #34
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Posts: 3
Just got back from dealer. My remote does the tv and DVD unit but only part of the fireplace. TV remote does some of the fireplace functions. Dealer was told by Forest River that they know of the problem and are working on it. From the age of some of the quotes it does not sound like they are doing anything.
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Old 11-15-2014, 12:12 PM   #35
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We just took delivery of our new Rockwood 8289ws. The fireplace RC DOES turn on the stereo! Does not work for the fireplace at all.

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