We purchased our 2014 Crusader 295rst in August of 2013. No fireplace remote, despite the manual showing one comes with the fireplace. I called primetime & they told me they no longer order the remotes from the manufacturer. I took the drawer out of our entertainment center to be able to see the manufacturer info on the back of the fireplace & did a google search to get more company info. I called the manufacturer & the parts dept said that fireplace is supposed to come with a remote & that they'd send me one in the mail, no charge!! I got it within a week!! This was several months ago, but I can research who I called & spoke with.
Here's the manufacturer info for our fireplace:
The R.B. Gustafson Company
57766 C.R. 3 South
Elkhart, IN 46517
I spoke with "Danielle".