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Old 03-24-2011, 12:09 PM   #11
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Quote:
Originally Posted by foxhead View Post
To follow up:

Brandon at Prime Time is sending me a new electric tongue jack. Great customer service! I am so thankful I bought a PT!

John
I just have to ask the obvious. WHy didn't you go to your dealer and let them handle your problem?
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Old 03-24-2011, 01:57 PM   #12
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I just have to ask the obvious. WHy didn't you go to your dealer and let them handle your problem?
With the level of customer service that Prime Time exhibits and the willingness that they show to work directly with their customers, why go through the dealer when it's something that can be taken care of yourself, especially if it's something you can handle. This saves having to hook up your unit, tow to the dealer (sometimes a great distance), wait or leave it then, go back and get it.
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Old 03-24-2011, 06:06 PM   #13
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Just in case anyone else has a Lippert, something similar happened with mine, which is the 3,500 pound model. It slowed down as if a battery problem, but the battery checked out fine. When it finally died altogether, the service people determined that the motor was bad. Only used 4 or 5 times. I switched to a Barker, and no problems so far.
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Old 03-25-2011, 07:37 AM   #14
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I just have to ask the obvious. WHy didn't you go to your dealer and let them handle your problem?
To be completely honest, I would never, ever, step foot in my dealer's showroom/service/parts areas ever again, even though they are only 15 minutes down the road. (McGeorge RV)

If it were not for Prime Time and their excellent customer service, I would have to go to another dealer almost 2 hours away.

I have a bad jack. I can install a jack, I talked with Brandon, he's sending me the jack.

Seems like a win-win for me.

John
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Old 03-25-2011, 07:38 AM   #15
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Just in case anyone else has a Lippert, something similar happened with mine, which is the 3,500 pound model. It slowed down as if a battery problem, but the battery checked out fine. When it finally died altogether, the service people determined that the motor was bad. Only used 4 or 5 times. I switched to a Barker, and no problems so far.

Good to know. Sounds like the exact problem I am having.

Thanks!
John
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Old 03-29-2011, 07:41 AM   #16
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Update!

The jack was sitting on my porch when I got home yesterday afternoon. I will be installing it shortly.

Thanks to Brandon and Prime Time!

John
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Old 03-29-2011, 05:30 PM   #17
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Here is the jack that came with my Touring Edition
Power Tongue Jack by Tainium
  • 4,000 lb. Electric Tongue Jack
  • The Most Efficient and Effective Jack On The Market
  • Die-Cast Metal Jack head - Strongest metal head On The Market
  • Emergency 3/8" Crank Handle Included If battery Goes Dead
  • Precision Gear Housing Efficiently Increases Strength and Longevity
  • Low Friction/Precise Gear ratio
  • LED Front Light For Low Battery draw & Helps When Working At Night
  • Adjustable Drop Foot - Quickly Lift and Lower Trailer With Less Wear and Tear on The Jack and Battery
  • Just Push a Button To Quickly Raise or Lower the Jack
  • Water Resistant Switches
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Old 03-30-2011, 10:12 PM   #18
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Originally Posted by padave65 View Post
Here is the jack that came with my Touring Edition

Power Tongue Jack by Tainium
  • 4,000 lb. Electric Tongue Jack
  • The Most Efficient and Effective Jack On The Market
  • Die-Cast Metal Jack head - Strongest metal head On The Market
  • Emergency 3/8" Crank Handle Included If battery Goes Dead
  • Precision Gear Housing Efficiently Increases Strength and Longevity
  • Low Friction/Precise Gear ratio
  • LED Front Light For Low Battery draw & Helps When Working At Night
  • Adjustable Drop Foot - Quickly Lift and Lower Trailer With Less Wear and Tear on The Jack and Battery
  • Just Push a Button To Quickly Raise or Lower the Jack
  • Water Resistant Switches
This is the jack they are putting on my Lacrosse at the dealer. I havent been able to find much info on it. What's your opinion of it?
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Old 03-31-2011, 06:38 AM   #19
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This is the jack they are putting on my Lacrosse at the dealer. I havent been able to find much info on it. What's your opinion of it?
It has worked great. I would not want an Equalizer hitch without it! Very strong. The youtube clip about is accurate. It would definately pick my
Titan's rearend off the ground if I did not stop.
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Old 04-05-2011, 01:49 PM   #20
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Update!

The jack was sitting on my porch when I got home yesterday afternoon. I will be installing it shortly.

Thanks to Brandon and Prime Time!

John
I got the replacement installed yesterday.

The new jack is a Lippert tongue jack just like the original. However, the new one is much, much quieter and seems to operate much more smoothly than the old one ever did.

So far, so good. I am a happy camper! (pun intended)
John
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