Electric Jack on 318BHS LaCrosse TEd died

[foxhead]

On our trip this past weekend, my electric tongue jack on our 318BHS TEd seems to have bitten the dust.

It will work barely if I help it out with a drill on the manual override nut on top. It always seems to struggle otherwise even with no load on it.

With any load up or down, it will not work at all..

I emailed Brandon, and look forward to his reply.

John

[padave65]

What kind is it? Mine has worked great thus far? It there an electrical problem? Is there any difference when the trailer is plugged in?

[M109Rrider]

Low battery maybe?

[Terier]

Does it have a fuse or relay? After going through 8 spare fuses the dealership replaced and upgraded the electric tongue jack. Of course the guy went through 3 fuses within minutes while disconnecting the TT. No problem since replacement.

[foxhead]

It is the one that came with the touring edition. I believe its a Lippert Jack. (LPI Sticker) No difference if plugged into the tow vehicle or shore power, or any combination of these.

Battery is charged and I have checked it with a hydrometer and load tested it.

Does have a fuse. Fuse is good. Tried a different on just in case. The worklight on the jack works fine at all times, even when the jack will not move.

I have gone back and checked all connections and they are tight and clean. I have also checked the switch inside the jack for clean and tight connections, also good.

Thanks for the help!
John

[frankm]

foxhead, I had a very similar problem with our power jack and it was the fuse holder wasn't making good enough contact for the jack to work. Just like in your case the light worked but there was little or no lifting power. A little crimping on the fuse holder to make sure it was making good contact with the fuse blades solved the problem. Check that.

[foxhead]

Originally Posted by frankm

foxhead, I had a very similar problem with our power jack and it was the fuse holder wasn't making good enough contact for the jack to work. Just like in your case the light worked but there was little or no lifting power. A little crimping on the fuse holder to make sure it was making good contact with the fuse blades solved the problem. Check that.

Thanks!
I will check that.

John

[foxhead]

To follow up:

Brandon at Prime Time is sending me a new electric tongue jack. Great customer service! I am so thankful I bought a PT!

John

[RV Guy]

We're thankful, too!



PTM

[frankm]

Originally Posted by foxhead

To follow up:

Brandon at Prime Time is sending me a new electric tongue jack. Great customer service! I am so thankful I bought a PT!

John

foxhead, I'm glad to see your problem has been resolved. I, like you, am glad I decided on a Forest River product.

Recently our furnace went out in our Rockwood trailer and FR had it replaced with a new unit. Mind you, it would have been perfectly within their discretion to have the unit tested/troubleshooted/sent-to-factory, etc but instead they had a new unit installed. Period. This wasn't an isolated experience, there are many others that can attest to have been treated the same way by FR.

Again, I join you and Mr. RV Guy in toasting our FR purchase!

Welcome to the Forest River Owners Forum!

[SaskCampers]

Originally Posted by foxhead

To follow up:

Brandon at Prime Time is sending me a new electric tongue jack. Great customer service! I am so thankful I bought a PT!

John

I just have to ask the obvious. WHy didn't you go to your dealer and let them handle your problem?

[rracer5]

Originally Posted by TheSasks

I just have to ask the obvious. WHy didn't you go to your dealer and let them handle your problem?

With the level of customer service that Prime Time exhibits and the willingness that they show to work directly with their customers, why go through the dealer when it's something that can be taken care of yourself, especially if it's something you can handle. This saves having to hook up your unit, tow to the dealer (sometimes a great distance), wait or leave it then, go back and get it.

[mjones12]

Just in case anyone else has a Lippert, something similar happened with mine, which is the 3,500 pound model. It slowed down as if a battery problem, but the battery checked out fine. When it finally died altogether, the service people determined that the motor was bad. Only used 4 or 5 times. I switched to a Barker, and no problems so far.

[foxhead]

Originally Posted by TheSasks

I just have to ask the obvious. WHy didn't you go to your dealer and let them handle your problem?

To be completely honest, I would never, ever, step foot in my dealer's showroom/service/parts areas ever again, even though they are only 15 minutes down the road. (McGeorge RV)

If it were not for Prime Time and their excellent customer service, I would have to go to another dealer almost 2 hours away.

I have a bad jack. I can install a jack, I talked with Brandon, he's sending me the jack.

Seems like a win-win for me.

John

[foxhead]

Originally Posted by mjones12

Just in case anyone else has a Lippert, something similar happened with mine, which is the 3,500 pound model. It slowed down as if a battery problem, but the battery checked out fine. When it finally died altogether, the service people determined that the motor was bad. Only used 4 or 5 times. I switched to a Barker, and no problems so far.

Good to know. Sounds like the exact problem I am having.

Thanks!
John

[foxhead]

Update!

The jack was sitting on my porch when I got home yesterday afternoon. I will be installing it shortly.

Thanks to Brandon and Prime Time!

John

[padave65]

Here is the jack that came with my Touring Edition
Power Tongue Jack by Tainium

• 4,000 lb. Electric Tongue Jack
• The Most Efficient and Effective Jack On The Market
• Die-Cast Metal Jack head - Strongest metal head On The Market
• Emergency 3/8" Crank Handle Included If battery Goes Dead
• Precision Gear Housing Efficiently Increases Strength and Longevity
• Low Friction/Precise Gear ratio
• LED Front Light For Low Battery draw & Helps When Working At Night
• Adjustable Drop Foot - Quickly Lift and Lower Trailer With Less Wear and Tear on The Jack and Battery
• Just Push a Button To Quickly Raise or Lower the Jack
• Water Resistant Switches

[bmiller131]

Originally Posted by padave65

Here is the jack that came with my Touring Edition

Power Tongue Jack by Tainium

• 4,000 lb. Electric Tongue Jack
• The Most Efficient and Effective Jack On The Market
• Die-Cast Metal Jack head - Strongest metal head On The Market
• Emergency 3/8" Crank Handle Included If battery Goes Dead
• Precision Gear Housing Efficiently Increases Strength and Longevity
• Low Friction/Precise Gear ratio
• LED Front Light For Low Battery draw & Helps When Working At Night
• Adjustable Drop Foot - Quickly Lift and Lower Trailer With Less Wear and Tear on The Jack and Battery
• Just Push a Button To Quickly Raise or Lower the Jack
• Water Resistant Switches

This is the jack they are putting on my Lacrosse at the dealer. I havent been able to find much info on it. What's your opinion of it?

[padave65]

Originally Posted by bmiller131

This is the jack they are putting on my Lacrosse at the dealer. I havent been able to find much info on it. What's your opinion of it?

It has worked great. I would not want an Equalizer hitch without it! Very strong. The youtube clip about is accurate. It would definately pick my
Titan's rearend off the ground if I did not stop.

[foxhead]

Originally Posted by foxhead

Update!

The jack was sitting on my porch when I got home yesterday afternoon. I will be installing it shortly.

Thanks to Brandon and Prime Time!

John

I got the replacement installed yesterday.

The new jack is a Lippert tongue jack just like the original. However, the new one is much, much quieter and seems to operate much more smoothly than the old one ever did.

So far, so good. I am a happy camper! (pun intended)
John