Reply
 
Thread Tools Display Modes
Old 05-25-2011, 11:58 PM   #1
Senior Member
 
photog's Avatar
 
Join Date: Mar 2011
Location: Alberta, Canada
Posts: 150
First trip with the Tracer 205M........

.........the bad and the good.

When we took delivery of the trailer last fall it was already winterized.

During the de-winterizing process I started to put some water into the fresh tank without much success so I went inside to see what was going on. (the freshwater tank sits under the dinette seat) Two things became obvious very quickly 1.) the little water that was going into the tank run right out again onto the trailer floor because the out hose to the pump was cut too short and just sitting there without being tied to the fitting. 2.) The reason for the very slow fill was that the outside filler was half an inch lower than the top of the tank. The vent hose on the other hand was about 3 inches too long.

We are very lucky to have a good dealer (Guarantee RV in Calgary, about a 35 minute drive from here) and they looked after things the following day. According to the work order they found 3 more leaks in the fresh water system. Not much could be done about the filler problem so the dealer just supplied us with a long enough filler hose to reach right into the tank. But that just worsened another problem. The trailer was supposed to have 38 gal. fresh water capacity but came with one 19 gal. tank only. The filler problem took away another gallon.

So last week we went camping to Banff National Park, every thing worked as is should until it came to use the shower. Couldn't get enough water into the shower head to make it work and the little that did come out pulsed between ice cold and scalding hot. Did not make for a happy better half but as old experienced campers we managed. Today we took the trailer back to the dealer, they say that it needs a new shower faucet (bad diverter valve).

So, all of our problems are freshwater related, the rest of the trailer works as it should.

We have owed many an RV during the last 40 years, both good and bad but this one is without a question one of the better built units that we have had, especially since it is an ultra-light unit. It tows easy and runs straight even in high winds and uses less gas than the R-Pod that we had last year. In other words we are happy with it.

Earlier in the year I had e-mailed Prime-Time about the discrepancy in the fresh water capacity. After a few e-mails back and forth Brandon shipped us a 40 gal. tank that fits under the bed, free of charge. All it cost us is the brokerage fees and taxes. Now that is customer service.

It'll take me a while to figure out how best to do this job but it's not like I don't have the time.

If anyone is interested the photos from the Banff trip are here:

In Banff National Park Photo Gallery by Heinrich Lohmann at pbase.com
__________________

__________________
Heinrich and Elly
2010 Prime Time Tracer 205M
2010 Dodge Dakota Crewcab 4.7 l

photog is offline   Reply With Quote
Old 05-26-2011, 12:25 AM   #2
Senior Member
 
grhodes50's Avatar
 
Join Date: Dec 2007
Location: Eastern Oklahoma, USA
Posts: 2,613
Too bad you had to experience the fresh water problems, but I'm glad they're getting you fixed up.

Prime Time does seem to be trying to make a better trailer and they certainly back it up with their customer service. However, there always seems to be problems with new trailers no matter what brand you buy. We've had a few minor issues with ours, but everything is getting taken care of properly. Like you, I feel this is the best trailer we've ever owned. This is our 5th trailer, all Forest River products.

Love your pics. Breathtaking scenery. Thanks for sharing.
__________________

__________________

Gary & Trish
"PT Crew Member Since 11/2010"
2017 Prime Time Crusader 315RST TE 6.0 : 2007 Flagstaff 206ST MAC Series
2012 F-250 Lariat : FX4 : CC : SB : 6.7L Diesel : 3/55 Gears

2017 Nights Camped - 4
grhodes50 is offline   Reply With Quote
Old 05-26-2011, 10:14 AM   #3
Senior Member
 
Join Date: Mar 2011
Posts: 325
I was under the impression that every trailer goes through an extensive leak guard process which includes a pressure test on the plumbing. The published efforts at quality control were a major determining factor in my selection. How could your trailer recieve an "initialed sticker" as shown on the videos found on their website? Their customer service is awesome (I believe the best in the industry) but it appears that the quality control department needs to step it up. They are making life difficult for customer service. I am confident that the leadership team of Prime Time will quickly address these deficiencies.
__________________
2011 Lacrosse 318BHS Touring Edition
2012 Ford F150 SupCrew 4x4 XLT 6.5' Max Tow
padave65 is offline   Reply With Quote
Old 05-27-2011, 02:20 PM   #4
Senior Member
 
photog's Avatar
 
Join Date: Mar 2011
Location: Alberta, Canada
Posts: 150
Quote:
Originally Posted by grhodes50 View Post
Too bad you had to experience the fresh water problems, but I'm glad they're getting you fixed up.

Prime Time does seem to be trying to make a better trailer and they certainly back it up with their customer service. However, there always seems to be problems with new trailers no matter what brand you buy. We've had a few minor issues with ours, but everything is getting taken care of properly. Like you, I feel this is the best trailer we've ever owned. This is our 5th trailer, all Forest River products.

Love your pics. Breathtaking scenery. Thanks for sharing.
Thanks for looking and you are welcome,

Take care,
__________________
Heinrich and Elly
2010 Prime Time Tracer 205M
2010 Dodge Dakota Crewcab 4.7 l

photog is offline   Reply With Quote
Old 05-27-2011, 02:31 PM   #5
Senior Member
 
photog's Avatar
 
Join Date: Mar 2011
Location: Alberta, Canada
Posts: 150
Quote:
Originally Posted by padave65 View Post
I was under the impression that every trailer goes through an extensive leak guard process which includes a pressure test on the plumbing. The published efforts at quality control were a major determining factor in my selection. How could your trailer recieve an "initialed sticker" as shown on the videos found on their website? Their customer service is awesome (I believe the best in the industry) but it appears that the quality control department needs to step it up. They are making life difficult for customer service. I am confident that the leadership team of Prime Time will quickly address these deficiencies.
This type of testing is probably not done on all units but only to units randomly picked of the line.

It is still the best build trailer that we have ever owned but still far from perfect. Customer service is the best that we have ever had in 40 years of RVing but by paying closer attention to detail in the manufacturing process they could save themselves a lot of money on warranty work, never mind the hassles that it must cause.
__________________
Heinrich and Elly
2010 Prime Time Tracer 205M
2010 Dodge Dakota Crewcab 4.7 l

photog is offline   Reply With Quote
Old 05-27-2011, 10:14 PM   #6
Senior Member
 
grhodes50's Avatar
 
Join Date: Dec 2007
Location: Eastern Oklahoma, USA
Posts: 2,613
It was my understnding that ALL trailers are inspected by Prime Time.

This is from their web site;
Every unit we ship is put through a rigorous 65 point system inspection at our factory AND at your selling dealership to make sure your first camping adventure is memorable for all of the right reasons

Here's the link; Prime Time Manufacturing, Manufacturers of travel trailers and fifth wheels

Apparently they missed yours!
__________________

Gary & Trish
"PT Crew Member Since 11/2010"
2017 Prime Time Crusader 315RST TE 6.0 : 2007 Flagstaff 206ST MAC Series
2012 F-250 Lariat : FX4 : CC : SB : 6.7L Diesel : 3/55 Gears

2017 Nights Camped - 4
grhodes50 is offline   Reply With Quote
Old 05-27-2011, 11:05 PM   #7
Senior Member
 
2Susan's Avatar
 
Join Date: Jun 2010
Location: Southern Alberta
Posts: 459
You picked the right weekend to head to Banff, it's snowing there now - i t's even snowing right now in Bragg Creek.

I appreciate your posting about the dealer experiences and how they are treating you after the sale. Good to know who around here is reliable!
__________________
***** ***** *****
2011 Georgetown 320DS new June 2010
days camped in 2010: 61
days camped in 2011: 37 (up to Aug 1st)
2Susan is offline   Reply With Quote
Old 05-28-2011, 03:10 AM   #8
Junior Member
 
Join Date: May 2011
Location: Lethbridge
Posts: 6
Sounds like they missed mine as well. We bought ours from Guarantee RV in Calgary as well. Perhaps they should do a better job of the PDI. Use water instead of Air to find any leaks and blow out the winterizing product. There are a lot of little things that they should catch before a customer comes that they didn't for us. Currently, our trailer is unusable due to a defective stabilizer switch that they "fixed" the day we picked it up from them. I am in the process of sending letters listing all problems to both the dealer and Prime Time.
__________________
5littlefrogs is offline   Reply With Quote
Old 05-28-2011, 07:23 AM   #9
Senior Member
 
Join Date: Mar 2011
Posts: 325
Quote:
Originally Posted by 5littlefrogs View Post
Sounds like they missed mine as well. We bought ours from Guarantee RV in Calgary as well. Perhaps they should do a better job of the PDI. Use water instead of Air to find any leaks and blow out the winterizing product. There are a lot of little things that they should catch before a customer comes that they didn't for us. Currently, our trailer is unusable due to a defective stabilizer switch that they "fixed" the day we picked it up from them. I am in the process of sending letters listing all problems to both the dealer and Prime Time.
This sounds more like a dealer issue. My dealer asked for a list of things to be fixed, scheduled an appointment convenient for me, got everything approved through PT in a very timely fashion, had me check everything out at pickup. No problems. Why do you need a letter? PT will fix everything (reasonable) without a complaint letter.
__________________
2011 Lacrosse 318BHS Touring Edition
2012 Ford F150 SupCrew 4x4 XLT 6.5' Max Tow
padave65 is offline   Reply With Quote
Old 05-28-2011, 03:58 PM   #10
Senior Member
 
photog's Avatar
 
Join Date: Mar 2011
Location: Alberta, Canada
Posts: 150
Quote:
Originally Posted by 2Susan View Post
You picked the right weekend to head to Banff, it's snowing there now - i t's even snowing right now in Bragg Creek.

I appreciate your posting about the dealer experiences and how they are treating you after the sale. Good to know who around here is reliable!
You can turn that snow off any time now, we are heading for Waterton Lakes N.P on June 5th.
__________________

__________________
Heinrich and Elly
2010 Prime Time Tracer 205M
2010 Dodge Dakota Crewcab 4.7 l

photog is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 06:02 PM.