Originally Posted by jtad
It all started with a email that I sent directly to Prime Time... So what ever, I really dont care one way or the other. Seems it doens't matter what you post on these forums there is always someone with something else to add. If I would have said thanks to this forum and Prime Time someone would jump it with a ... "You should have thanked Al Gore after all he invented the internet. And without it your camper would still be broke." Just happy to have things moving in the right direction.
You are absolutely correct with your last statement. It's impossible to please everybody. I think you've done the right thing. You had an issue which you vocalized here. If PT is doing what they should, it's only right for you to get back on here and let everyone know they're doing the right thing.
I'm very glad that everything appears to be working out for you. With RVGuy's active participation here, I would've been surprised if they didn't come up with some workable solution for you with the only barrier to satisfaction being the time necessary to properly diagnose the problem and develop a reasonable solution.
Regardless of what some of the naysayers have to say, I personally think it speaks volumes that a member of their executive staff actively participates in discussions here opening himself up for ridicule and attack. When dealing with products, we all know forums tend to be a place of negativity as people come here either to complain about their problems or in an attempt to find a solution. Usually, those who are happy aren't here on a forum, they're out enjoying their product. That RVGuy is willing to jump into the hornet's nest in order to try and assuage peoples' concerns really says a lot about what the company is trying to accomplish.
RV companies are not perfect. I, along with everyone else, wish they did put a more durable product out there for the money we consumers spend, but unfortunately it is what it is. I'd much rather have a responsive company than one that hides from you and denies you even exist.
Very few owners are as privileged as we are as PT owners (well, me in the new future..
) to have such open access to people who have the actual horsepower to get things accomplished in the company.
I hope your situation is resolved to your satisfaction quickly and you can enjoy your 5er!!