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Old 03-23-2016, 03:08 PM   #11
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Service Contact

You should contact Debra Rimsa for.the Rockwood Flagstaff lines. I recently dealt with her having floor.replaced in my Signature UltrÓ Lite. She will bend over.backwards to make sure you are happy. If she doesn't work with your brand she will point you to someone who can. She and Floyd Yoder are simply fantastic when it comes to customer service. Phone number is (574) 642-8942 for her direct line. Good luck!!
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Old 03-23-2016, 03:33 PM   #12
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I found out that the problem with a warranty repair was not Forest River, but the dealer. The dealer just never got around to ordering the part, even tho they told me it was on order.
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Old 03-23-2016, 03:45 PM   #13
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Typical crap for the dealers. Been through it, once i contacted Forest River directly , then all of a sudden the dealer gets there butts moving. What they couldnt fix on the 3rd try the MH was taken to the factory and it was fixed the same day we took it there, they started on it a 7am and it was done at 6;00 pm. Great service and people there at the factory.
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Old 03-24-2016, 09:57 AM   #14
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Wow, what good helpful response !!!!!

Thanks to all who responded to my "mini rant" about our Rockport Mini Lite time in the shop (which at 60 days is a lot more than my 30 days camping).

It seems that I need to deal direct with Rockport branch of Forest River rather than Camperworld and other dealers I have experienced. I looked
in my manual and it said to write them (Forest River) which I didn't have much faith in.

I can't help but be envious of the good service most of you have received. I feel better all ready even though I have no solid date when my trailer will be returned.

Incidentally, the dealer says Forest River warranty dept. wants additional information concerning the bunk that came unglued and the cracked fan frame. The fix will take less than an hour once it is okayed. They must have to consult with some MIT engineers as how to approach applying some glue and screwing the plastic frame back to the fan.

Thanks again for the info on how to contact the correct division of Forest River.

Ray
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Old 03-24-2016, 10:16 AM   #15
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What I started doing in the end, I'd get the PO# from the dealer, and then emailed the material handler at forest river to get the confirmation of what was ordered and when it was shipped to the dealer, and when the dealer received the part of material, then emailed the info to the dealer service rep, when I first did this, I found out the parts set there three weeks and they never started doing anything, and I finally called them and they said the parts just arrived and they would get right on it, it took the dealer another three weeks to get it repaired
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Old 03-24-2016, 10:37 AM   #16
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We have one in our library, but here is the same list for you, I will attach it for you I hope
Attached Files
File Type: pdf ContactInformation (1) (3) (1) (1) (1).pdf (46.2 KB, 39 views)
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Old 03-26-2016, 10:08 PM   #17
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FR Customer Service contacts

Thanks to everyone for the replies to my earlier post. I have received several email responses from Rick Koelndorfer at FR who also gave me some technical advice in solving my slideout issues. Unfortunately, we are not in warranty and suggestions from FR continue to refer me to the local dealer for parts and service, so I will make every effort to make the repairs myself ! I will be glad to post info and pictures if I'm successful...
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Old 03-27-2016, 07:10 AM   #18
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Quote:
Originally Posted by ausstar View Post
Thanks to everyone for the replies to my earlier post. I have received several email responses from Rick Koelndorfer at FR who also gave me some technical advice in solving my slideout issues. Unfortunately, we are not in warranty and suggestions from FR continue to refer me to the local dealer for parts and service, so I will make every effort to make the repairs myself ! I will be glad to post info and pictures if I'm successful...
ausstar, what is the problem with your slide and what is the mech. dose it use? is it LCI or schwentick?......
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Old 03-27-2016, 10:15 AM   #19
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ausstar, what is the problem with your slide and what is the mech. dose it use? is it LCI or schwentick?......
what is the difference?? when I had a problem with my schwintek slide, I contacted LCI "Lippert components INC."
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Old 03-27-2016, 02:44 PM   #20
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gljurczyk, It's a Lippert through the frame slide which supports the living/dining room area. The bottom of the slide rides over a "wear strip" at the edge of the cab as it extends and retracts; the strip is secured with round head screws, not recessed. Clearly, the screws are digging into the wooden bottom of the slide and exposing more and more of the raw wood to the elements, as well as creating friction against which the slide motor is struggling. The dealer tells me that adjusting the slide elevation will not help and will be "opening up a can of worms" possibly creating worse problems.
I have jacked up the slide as far as possible and filed down the screw heads, filled in the crevass with wood epoxy, and covered with UHMW tape....will try it out later today and see if it holds. If not the next step may be to use thicker UHMW "skis" or sheet metal flashing material.
Thanks....update coming and I hope it's a successful story!
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