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Old 03-23-2016, 10:06 AM   #1
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FR Customer Service Contact info ?

Does anyone have a good customer service contact at Forest River to share? I've read several posts about RV owners contacting FR for service/technical problems and getting good response, but so far my email and phone attempts to Prime Time have not been returned. Questions presented to my local dealer have also not produced good solutions to a slideout problem on my Crusader 295.
Thanks any and all !
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Old 03-23-2016, 10:10 AM   #2
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There is no "Forest River" contact. You have to work with each brand.

I don't know how recent this sheet is:
https://dealers.forestriverinc.com/D...nformation.pdf
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Old 03-23-2016, 10:21 AM   #3
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Here's a link to the contact pages for all of the divisions.

For Forest River brands other than theirs with their own sites, click on "Visit Contact Us Page," then select the type of RV and the brand that you have. For Coachmen, Dynamax, Palomino, Prime Time, and Shasta, click on their links.

Forest River Inc., A Berkshire Hathaway Company | Recreational Vehicles, Park Models, Commercial Buses, Enclosed and Open Cargo Trailers, Pontoons
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Old 03-23-2016, 10:25 AM   #4
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Elusive Forest River Manufacturer

I too looked for a contact at Forest River. We love our 2016 2505S Mini Lite but it came from the manufacturer with water heater not wired for electricity and was in the shop for a month to hook it up.

Now after returning from Mission Texas (after 5 weeks), we dropped it by the
dealer again to fix cracked fan frame and bunk that collapsed. Its been there five weeks.

Dealer says they can fix it as soon as get ok from Forest River.

So I understand why Forest River doesn't want to have contact with its customers.
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Old 03-23-2016, 10:28 AM   #5
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Quote:
Originally Posted by raysnuffer View Post
... So I understand why Forest River doesn't want to have contact with its customers.
Check my post just above yours.
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Old 03-23-2016, 10:32 AM   #6
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Quote:
Originally Posted by raysnuffer View Post
Dealer says they can fix it as soon as get ok from Forest River.
A *VAST* amount of the time, it's not Forest River that the dealer is waiting on. They blame the manufacturer as an excuse.
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Old 03-23-2016, 10:33 AM   #7
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We have had an exelent service relationship with FR so far.Had 23 serious items,bent pinbox,out of square slide opening and so forth.The non-selling dealer we went to set up a factory return for repair for us.I took it down feb 2,two weeks later they called an d said to come down and the service manager would do a complete walk thru with us.I explained that I cant tow it back for 6 weeks or so because of neck/back surgery and they said no problem,come get it when you are able.WE will be in the area in two weeks and ask to do the walk thru and a tour then,and pick it up in a month or so.My thoughts are that we can eveluate what they did or didnt do,and give all parties involved some time to "touch it up" before we actually pick it up.So far a very good service relationship with Cherokee,and on the extended warrantee.
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Old 03-23-2016, 10:39 AM   #8
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Quote:
Originally Posted by ependydad View Post
A *VAST* amount of the time, it's not Forest River that the dealer is waiting on. They blame the manufacturer as an excuse.
X2!!
Study your dealership service department operating procedures and you MAY find a glitch or two there. I learned that my service manager was calling Wildcat warranty and leaving a return number of a phone that was not specifically/normally manned... only manned when someone willing to answer happened to pass by it!
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Old 03-23-2016, 12:49 PM   #9
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Forest River RV Contact Us - Forest River, Inc.

Then just select your brand under the dropdowns.

I contacted, via email, the first one on the ROCKWOOD SIGNATURE ULTRA LITE page and he responded very quickly. I was looking for info on where the wall was reinforced for the outside TV mount and he sent me a schematic of the trailer sidewall.
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Old 03-23-2016, 12:51 PM   #10
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I found FR Rep more than willing to assist, FR3 Rep anyway. You may try e-mailing them for assitance. I think the FR3 rep is great!!!!Saltyrod
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