Reply
 
Thread Tools Display Modes
Old 02-12-2018, 11:12 AM   #1
Junior Member
 
Join Date: Sep 2015
Posts: 24
Front cap stress cracks

Our 2016 Crusader 297RSK is at the dealer to have the brown cap fade painted. Dealer just called to say they found stress cracks in the cap that need to be repaired before painting. Has anyone experienced this problem? Was it covered under warranty?
__________________

DwarfDogWalker is offline   Reply With Quote
Old 02-12-2018, 11:41 AM   #2
Senior Member
 
Join Date: Jun 2012
Location: Southern NM
Posts: 4,766
Friends of ours had the same problem with their dark brown cap. Their rig is two years old now and the cap was repainted once, then replaced entirely for cracks and painted again. Hope you have better luck!
__________________

NMWildcat is offline   Reply With Quote
Old 02-12-2018, 06:55 PM   #3
Junior Member
 
Join Date: Sep 2015
Posts: 24
Do you know if your friends' repairs were covered under warranty?
DwarfDogWalker is offline   Reply With Quote
Old 02-12-2018, 07:02 PM   #4
Senior Member
 
Join Date: Jun 2012
Location: Southern NM
Posts: 4,766
Quote:
Originally Posted by DwarfDogWalker View Post
Do you know if your friends' repairs were covered under warranty?
Yes. The cap was replaced at about 18 months but was covered due to prior recorded problems ( original repaint).
NMWildcat is offline   Reply With Quote
Old 02-13-2018, 07:18 AM   #5
Member
 
Join Date: Mar 2014
Posts: 82
I have a 2015 290. The cap faded and had cracks. It was replaced under warranty a couple years ago. So far so good with the replacement. It was not painted the brown color but it was painted with a clear coat or so I was told at the time.

It was a pretty painless process. Happened over winter when it would have been in storage anyway.

Prime time treated me good
rscconrad is offline   Reply With Quote
Old 02-13-2018, 07:37 AM   #6
Junior Member
 
Join Date: Sep 2015
Posts: 24
Emailed Prime Time yesterday. Hoping for the best. Original brown cap fade claim was filed last summer.
DwarfDogWalker is offline   Reply With Quote
Old 02-13-2018, 03:36 PM   #7
Charlie & Sue
 
Join Date: Apr 2017
Posts: 52
Had cracks in my CC front cap (dealer woe) that was not evident until fading came along. CC wanted to just paint but local CC dealer said that cracks cannot be satisfactorily repaired and painted and the travel stress will bring them back fairly quickly. Replacing cap may be your only long term solution. I was fortunate that CC agreed to replace cap under warranty because of cracks; but, the fading was the main driver.

Good luck.
mecd is offline   Reply With Quote
Old 02-14-2018, 12:56 PM   #8
Junior Member
 
Join Date: Sep 2015
Posts: 24
Well I just received an email from Wendy at PT that our unit is out of warranty. She did not address the fact that we already have an active claim. So I called to make sure there was no misunderstanding. Wendy said she had already discussed the issue with her supervisor and basically told me too bad. PT will not offer any assistance with the stress cracks. I asked if the manufacturer of the front cap was able to offer any assistance or if I could contact the manufacturer directly. Nope. Nasty little attitude too. She couldn't even be bothered to politely blow me off. Crusader website says "a higher standard" Not!
DwarfDogWalker is offline   Reply With Quote
Old 02-15-2018, 09:55 AM   #9
Senior Member
 
rracer5's Avatar
 
Join Date: Jan 2011
Location: Full Timing It
Posts: 2,493
Several manufacturers (not just PT) had cap fade issues for a stretch of a few years. The company(s) that manufacture the caps agreed (at least with Forest River & PT) to cover the FADING for a period of 30 months from DATE OF MANUFACTURE, not the date you bought it. Stress cracks were not part of this agreement.
__________________

__________________
"PT Crew Members Since 9/2010"
2011 RAM 2500 HD 6.7L CTD Crew
2014 Sanibel 3250
rracer5 is offline   Reply With Quote
Reply

Tags
crack

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 10:52 PM.


×