Join Date: Aug 2011
Telling on myself--
Parked at my son's home while in the Southwest-- in the shade it was 103-- my wife exited the 5W but left the keys inside. So what? The gated side secured the RV.
Shortly thereafter I found the top lock, locked. Outside of our cell telephone, our swimming suits, shirts, and flip-flops, we had nothing. Unfortunately, the pickup keys, wallet, cards, everything, were inside and our kids were both gone.
Our son walked to his office, and the daughter-in-law was off doing errands, expected late in the evening.
Yes, I had spare keys, but they were in the pickup and that was locked, too. OOPS!
Did you know that one can lock the 5W top lock without being inside? You do now, don’t you?
A call to GS precipitated the following from the dispatcher: “Had this been a lockout of your pick-up or a motorhome, the cost would be free, not be the $95 per hour the locksmith will charge. We’ll pay for his transportation to your location, but you must do the $95 and extra hours.”
Obviously, having read the fine print on the RSA contract, I argued. Two hours later and several calls to GS and the locksmith-- I got the same result. An independent call by me to a local locksmith (the one GS called was 50 miles away) said he’d get me in for $40, and that he had a key for the top lock. I guess GS’s locksmith wanted practice on picking the lock: “it’s a tough lock to pick, and it might take me two hours,” he said. That’s about $200, isn’t it?
I explained it’s a “Type-M lock and all dealers have this key.” But, the GS locksmith insisted on the charges and, to pick the lock. What’s really funny, though, is a statement by the GS dispatcher who advised us that GS could “tow the RV to a dealer, and that would be free and covered.” I don’t think so, what with slides out, the gate locked, etc. Now, just why did I get road-side coverage?
My son owns his company- so arrangements were made to pick me up, drive me 15 miles to a dealer whereby the dealer gladly gave me one. Problem solved. I should have called a cab, right? Perhaps it was the heat?
A letter to the CEO of GS followed. To my surprise I received a call from him. With apologies, compensation for the effort, and promise to fix the error, I’m satisfied and appreciate his review. But I will never need a key again. FYI, this is the first time, ever, I've locked myself out of anything.
OK, I’m not too bright. I should have placed the hidden key somewhere on the RV. Yes, I did that right after. By the way, do you have a hidden key for your pick-up or your toad? At $2.00 for the RV key and $35 for the “chipped” pickup key, I let you be the judge. I did th PU as well. Imagine how much effort could have been saved?