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Old 02-21-2011, 01:09 AM   #11
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Originally Posted by rracer5 View Post
Well. nobody should be disappointed when dealing with PT. Brandon York is the best!!!!!! I received my television mount for the back of my spare LG flatscreen on Friday, just 2 days after speaking to Brandon. It was exactly what I had been looking for and nobody else could find (and for only $6.18 total cost). That's amazing customer service!
If PT can keep up this level of customer service as they grow, on this personal level, they will soon be the only RV company worth buying from!!
I agree. If continued maybe they will force the competition to do the same.
Solving problems quickly and correctly is invaluable, but just knowing that you have a company that will be there when you need them to help in any way they can, well that's priceless.
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Old 03-09-2011, 12:13 PM   #12
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Another positive warranty experience. Missing a towel bar, TP holder and the sink covers were different thicknesses making a non flush sink area with covers on. Emailed prime time last night about 8:30pm, Brandon responded by 9:30 this morning telling me that the parts would be going out today! What a comfort knowing that this company stands behind their product.
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Old 03-09-2011, 01:01 PM   #13
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Spoke with brandon this morning. Waiting on a call back from the dealer to schedule the plumbing repairs on my black/gray drains. Too bad every company's not this good.
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Old 03-09-2011, 08:15 PM   #14
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If PT continues as they have been, I should think they will be #1 in RV's this year. Never seen so much attention to customers. Way to GO Prime Time!
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Old 03-09-2011, 08:18 PM   #15
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Spoke with brandon this morning. Waiting on a call back from the dealer to schedule the plumbing repairs on my black/gray drains. Too bad every company's not this good.
Taking it in Monday morning!
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Old 03-09-2011, 08:42 PM   #16
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If PT continues as they have been, I should think they will be #1 in RV's this year. Never seen so much attention to customers. Way to GO Prime Time!
It's nice to see that owners of other FR divisions are noticing what we PT owners are experiencing.

I'm not saying that PT makes a perfect trailer, who does? But I am very confident in their construction materials and workmanship as well as their testing of each trailer. The customer service they provide is just icing on the cake.

What few problems I have found on my tt are very minor and PT has taken care of them quickly and correctly. It seems they are determinend not to let small problems turn into big ones.
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