Reply
 
Thread Tools Display Modes
Old 10-05-2011, 01:57 PM   #21
Commercial Member
 
Join Date: Jan 2011
Posts: 580
First of all, it's our most sincere apologies to anyone who is not having a fantastic experience with their Prime Time product. If you're having warranty issues we want to help. Don't hesitate to contact our customer service department at Prime Time Manufacturing, Manufacturers of travel trailers and fifth wheels if we can be of assistance. I can promise you that we respond pretty quickly on any contact made. And yes, at times, we drop the ball on follow-up. If you've fallen into that category, again, we apologize - give us a call back - we still want to help.

I guess I've stood on the sidelines long enough reading posts by folks with an apparent ax to grind. This non-sense is why Forums like this don't see more particpation by factory personnel.

Regarding our committment to quality, I KNOW Prime Time builds a great product. Ironically, I'm in Vegas this week receiving our 2nd consecutive DSI Quality Award. This award is presented from the Recreational Vehicle Dealers of America - the very people who service and sell RVs to retail consumers. Yesterday I saw the results of thousands of DEALER surveys ranking their manufacturers on Quality. Prime Time rates at the very top of all the results and Crusader is our highest rated product. BTW, many of the brands that seem to be so vehemently defended on this Forum are great products, but apparently not rated high enough by dealers to join us on stage tonight for the award.

There are several examples of defects in this thread based on products that we purchase from a vendor. As a manufacturer, we try to select our vendors carefully since the quality of their components becomes a reflection on us. We have technicians from many of our major suppliers perform regular installation audits (items like A/C, Awnings, Refrigerators, etc) on us to make sure we are doing it to their specifications. We test everything multiple times during the manufacturing process and the dealers will do the same during their PDI. I'm not sure how we can completely prevent malfunctions of 3rd party electronics or mechanical items that are installed by us. However, we monitor those warranties closely looking for issues that we can resolve or for vendors who need to be eliminated.

However, most quality issues are ours to own. You will never find us suggesting we build a perfect product. We make lots of mistakes that make you wonder, "what were we thinking"? But, I'm confident that we do a better job day-in and day-out than our competition with quality. Then when we do fall short, we have a great Customer Service department that's ready to pick us up. As someone mentioned, we hope you never have a need for their service, but if you do, we are pretty good.

Usually, I like to sit these conversations out as I think dialogue both positive and negative is good. We take our shortcomings seriously as it helps us to learn and get better. But, sometimes you have to take a stand. Hope I'm not offending most of you.

To quote from an earlier post - "Let the sparks fly"

PTM
__________________

__________________
RV Guy is offline   Reply With Quote
Old 10-05-2011, 02:48 PM   #22
Senior Member
 
Join Date: Mar 2011
Posts: 325
Quote:
Originally Posted by southernsky View Post
I have a 2012 Crusader 320RLT that I bought in 7/11. I have taken 4 trips of 1500 mls or more and every time I came back home I had to take my trailer back to the dealer.
First trip to the dealer the sound bar had to be reattached because it fell out. The black tank flush had to be repaired because of major leak in basement compartment. Lost gray water valve handle.
Second trip to dealer had to replace Microwave because glass fogged up. Lost black water and another gray water handle.
Third and forth time is was more nick nack problems.
Taking a trip around the end of Oct. and wonder if I'm going to have to visit the dealer again.
How many more happy Crusader owners are on first name bassis with you RV service department?
To be honest, most of these items, less the leak, are tikey tack or is not a reflection on PT. In fact, the valve handles could be attributed to you. After I lost one, I would check to see that the handles are tight. (wind may actually screw them loose....)Microwave...PT does not manufacture the microwaves....You need to look at other forums and find places where new units are delaminating, cracked fiberglass, bent frames, etc....Your crusader will be fine in 4 years. I agree with GRhodes, after this ticky tack stuff is fixed, you will be happy...
I am a Lacrosse owner but I try to be on a first name basis with my service person after one trip...you tend to get better service if you are nice....you catch more flies with sugar than vinegar.
__________________

__________________
2011 Lacrosse 318BHS Touring Edition
2012 Ford F150 SupCrew 4x4 XLT 6.5' Max Tow
padave65 is offline   Reply With Quote
Old 10-05-2011, 03:18 PM   #23
Senior Member
 
grhodes50's Avatar
 
Join Date: Dec 2007
Location: Eastern Oklahoma, USA
Posts: 2,613
Great post RV Guy.
For whatever post I may have made to add to the negative non-sense, I appologize. This forum is, and has always been, for fellow FR owners to help and support each other. We all need to keep this in mind.

JMHO, but PT owners have posted several threads concerning problems with PT's products, mostly 3rd party vendor issues. I think this is largely due to the fact that RV Guy participates on this forum on a regular basis. He is always there for any of us who may have any questions or concerns. We PT owners recognize this privilage and we do take advantage of it, hence the numerous post about PT issues.

Congrats to Prime Time on the award.
I hope your enjoying your trip to Vegas.
__________________

Gary & Trish
"PT Crew Member Since 11/2010"
2017 Prime Time Crusader 315RST TE 6.0 : 2007 Flagstaff 206ST MAC Series
2012 F-250 Lariat : FX4 : CC : SB : 6.7L Diesel : 3/55 Gears

2017 Nights Camped - 4
grhodes50 is offline   Reply With Quote
Old 10-05-2011, 03:36 PM   #24
Member
 
frankm's Avatar
 
Join Date: Aug 2010
Location: Miami, Florida
Posts: 446
Quote:
Originally Posted by RV Guy View Post
First of all, it's our most sincere apologies to anyone who is not having a fantastic experience with their Prime Time product. If you're having warranty issues we want to help. Don't hesitate to contact our customer service department at Prime Time Manufacturing, Manufacturers of travel trailers and fifth wheels if we can be of assistance. I can promise you that we respond pretty quickly on any contact made. And yes, at times, we drop the ball on follow-up. If you've fallen into that category, again, we apologize - give us a call back - we still want to help.

I guess I've stood on the sidelines long enough reading posts by folks with an apparent ax to grind. This non-sense is why Forums like this don't see more particpation by factory personnel.

Regarding our committment to quality, I KNOW Prime Time builds a great product. Ironically, I'm in Vegas this week receiving our 2nd consecutive DSI Quality Award. This award is presented from the Recreational Vehicle Dealers of America - the very people who service and sell RVs to retail consumers. Yesterday I saw the results of thousands of DEALER surveys ranking their manufacturers on Quality. Prime Time rates at the very top of all the results and Crusader is our highest rated product. BTW, many of the brands that seem to be so vehemently defended on this Forum are great products, but apparently not rated high enough by dealers to join us on stage tonight for the award.

There are several examples of defects in this thread based on products that we purchase from a vendor. As a manufacturer, we try to select our vendors carefully since the quality of their components becomes a reflection on us. We have technicians from many of our major suppliers perform regular installation audits (items like A/C, Awnings, Refrigerators, etc) on us to make sure we are doing it to their specifications. We test everything multiple times during the manufacturing process and the dealers will do the same during their PDI. I'm not sure how we can completely prevent malfunctions of 3rd party electronics or mechanical items that are installed by us. However, we monitor those warranties closely looking for issues that we can resolve or for vendors who need to be eliminated.

However, most quality issues are ours to own. You will never find us suggesting we build a perfect product. We make lots of mistakes that make you wonder, "what were we thinking"? But, I'm confident that we do a better job day-in and day-out than our competition with quality. Then when we do fall short, we have a great Customer Service department that's ready to pick us up. As someone mentioned, we hope you never have a need for their service, but if you do, we are pretty good.

Usually, I like to sit these conversations out as I think dialogue both positive and negative is good. We take our shortcomings seriously as it helps us to learn and get better. But, sometimes you have to take a stand. Hope I'm not offending most of you.

To quote from an earlier post - "Let the sparks fly"

PTM
RV Guy, first of all thank you for your participation in this forum. I believe that you offer good advice and insight into the RV construction business not only to PT owners but to all of us as well.

As it has been stated by just about everyone (myself included) that has participated in the PT vs FR discussions your post alludes to there is NO DOUBT in anyone’s mind that PT makes a good product. One that will last years and provide their owners full enjoyment. There is also NO DOUBT, by the accounts of PT owners, that PT Customer Service is a notch above many customer service centers in the RV business. Again, there hasn’t been any argument against that.

So what am I, a non-PT owner, peeved about? Well, I am a little tired of the constant and incessant “my PT is better that your (fill in the blank) FR trailer. When you have members hurrahing the addition of each new PT owner (BTW, are these folks supposed to use that number when calling customer service?) but when the same member has a problem they are nowhere to be found. When a new member to the forum posts a question about a leaky valve and the first response is “well my PT valves don’t leak”. When you have a self-proclaimed non-expert go on to tell us how after “extensive research” he has determined the PT manufacturing process to be so much superior to others that only an idiot would purchase them, yet when questioned about his so called extensive research there is no answer. When Mr. PT Guy (sorry but it is not you RV Guy) chastises us for straying from a thread topic but says nothing when a reply is PT-favorable. When a thread discusses an apparent shortcoming on a FR product they quickly point out how the PT does not suffer from the same flaw, but the same folks fall silent when a PT owner discovers that he has no roof-ladder option. When someone with no knowledge to anyone’s financial situation or needs states that “dollar for dollar” PT is a better buy. When an issue with a PT is nothing more than a call to customer service yet a similar issue with a FR is a calamity. These are all examples of what has been going on lately.

Yet you don’t see anyone with a Rockwood tell someone with a Flagstaff that their trailer sucks, or someone happy with their purchase of a Windjammer be told that they should have purchased Surveyor. I think by now you get the idea. We all own a Forest River product and are here to help each other out.

This forum is of great help to many of us out here with limited knowledge and resources, so I'm all for keeping it that way!

I may have fallen on my own sword by spelling this out, if so so be it.

PS. One comment I want to make regarding the dealer survey. I too used to fill out surveys like that and the make/brand/model that contributed the most to our bottom line ALWAYS got the highest rating.
__________________
Frank & Rita M
2016 Ford F-150 XLT Ecoboost
2017 Rockwood 2703WS
frankm is offline   Reply With Quote
Old 10-05-2011, 03:57 PM   #25
Senior Member
 
M109Rrider's Avatar
 
Join Date: Oct 2010
Location: Chesapeake, Va
Posts: 878
I wouldn't defend any else's comments IRT superior construction, quality etc.. since I have no first experience in RV manufacturing. But the "your trailer is broke and mine doesn't do that" most certainly does happen throughout ALL the other FR lines. The Prime Time Member thing was something Gary and I came up after we got our own secton. At the time there was only about 5 members and we were trying to find more owners. Don't know why this upsets you...but....whatever.
__________________

Jason and Billie
2005 Dodge Ram 2500, 4X4, QC/SB 5.9L Cummins
15k non-sliding Hidden Hitch (they lied, it's not hidden at all)
2011 Prime Time Crusader 320RLT
"PT Crew Member Since 11/2010"
M109Rrider is offline   Reply With Quote
Old 10-05-2011, 03:58 PM   #26
Senior Member
 
Rugged Brown's Avatar
 
Join Date: Jan 2011
Posts: 2,098
I think it is commendable that a company representative is part of this forum and I would like to see more reps here. I think this is an indication that the company cares about the product and is open to suggestions for improvement. A great QA initiative. Hats off to RVGUY, SabreSam and others who may have identified themselves here. I think your involvement in these forums bode well for your company. Those who aren't here give me an impression that they may have something to hide or not open to suggestions for improvement or critiques. My comments where never intended to take any strips off one product or build up another. I was merely making an observation. It is very apparent that PTM has a very good customer service dept. I have heard about it countless times. Again an observation and my opinion, but if a customer service dep is inundated, that tells me something about the product. I have owned and used my unit since April and have used it 29 nights and travelled over 5000 kilometres without an issue that requires dealer or factory intervention. I maybe a lucky one. The poster who initiated this thread was giving his experience with his unit and as a fellow camper to prospective other campers who may be in the market for new, I just wanted to inform them about my observations. I make no apology for that. I may have incited some feedback with my comment "let the sparkes fly". This was not intended to be malicious, but rather to invoke discussion. Moderators on this forum have scolded me for my comments. If big brother delete or modify our posts, this forum no longer becomes impartial for individuals and will become corporate controlled. Happy Camping to all. I can only hope to provide 1/4 of the benefits I have gained from all the other very smart posters.
__________________
Terry/Bernadette
Lily the Yorkie
2015 Dodge Ram Sport 1500
2015 Crossroads Zinger ZT28BH
Rugged Brown is offline   Reply With Quote
Old 10-05-2011, 04:44 PM   #27
Senior Member
 
grhodes50's Avatar
 
Join Date: Dec 2007
Location: Eastern Oklahoma, USA
Posts: 2,613
Great post Rugged Brown.
Peace?

frankm.
I'm guessing I'm PT Guy?
Before I make a post I try to answer a few questions.
Do have have a facted based answer that will help the OP?
Has the OP's questioned been answered and my post will only repeat what has been said?
Will my answer be taken as offensive?

I'll admit that I haven't always stuck to those self impossed guide lines. For that I'l apologize to you and anyone else I may have offended.

I truly do not recall ever targeting a specific FR brand in a negative manner, except for one that I previously owned and I made sure to point out my negativity was aimed towards that particular tt and not the brand or FR. I also want to point out that my positive PT post in no way means a negative towards any other brand.

I have tried to keep my post PT positive since I own one, however I have posted issues I have experienced with my tt. Honestly, I just haven't had very many.

I have helped other PT owners and owners of other FR brands on the forum as well. I have several "Thanks" in my cp user panel to back that up.

As for the "How many of us" thread. As M109Rrider explained, that started off as a search for more PT owners. It has sinced turned into a "welcome wagon" for new PT forum members. Just tryin' to make them feel welcome to the forum and help add to the excitment of a new purchase.

I'll also offer the peace branch to you as well.
__________________

Gary & Trish
"PT Crew Member Since 11/2010"
2017 Prime Time Crusader 315RST TE 6.0 : 2007 Flagstaff 206ST MAC Series
2012 F-250 Lariat : FX4 : CC : SB : 6.7L Diesel : 3/55 Gears

2017 Nights Camped - 4
grhodes50 is offline   Reply With Quote
Old 10-05-2011, 04:55 PM   #28
Senior Member
 
M109Rrider's Avatar
 
Join Date: Oct 2010
Location: Chesapeake, Va
Posts: 878

I'll buy the first round Even you Crocus
__________________

Jason and Billie
2005 Dodge Ram 2500, 4X4, QC/SB 5.9L Cummins
15k non-sliding Hidden Hitch (they lied, it's not hidden at all)
2011 Prime Time Crusader 320RLT
"PT Crew Member Since 11/2010"
M109Rrider is offline   Reply With Quote
Old 10-05-2011, 05:02 PM   #29
Senior Member
 
Join Date: Apr 2010
Location: South Louisiana
Posts: 125
Thank you Rugged Brown, great comment. I was expressing my frusration with the trips back and forth to the dealer. Granted some problems were with third party product but also problems in the construction of the Crusader. I could have done some of the repairs myself and yes I should have checked my valve handles, it seems to me during the construction lock tight could be used. I didn't buy a new trailer to do repairs, I would have kept my old Seirra for that. Unlike some people that money is no object, I'm retired now and worked hard for my money and expect a good product for what I pay for.
This all could be new trailer bugs (hopefully) and all will be good soon.
We are heading out at the end of the month for a 1200 mile round trip to the Smokies and I'm being optimistic that I won't have to go back to the dealer when I get home.
The factory guys, didn't mean to step on your toes but like I said when I was in the work force my company as I took pride in our job and product.
Strive for the best and work hard at it.
Now lets end this thread and play nice......
__________________
southernsky is offline   Reply With Quote
Old 10-05-2011, 05:05 PM   #30
Senior Member
 
Rugged Brown's Avatar
 
Join Date: Jan 2011
Posts: 2,098
[QUOTE=grhodes50;137343]Great post Rugged Brown.
Peace?



Peace brother.
__________________

__________________
Terry/Bernadette
Lily the Yorkie
2015 Dodge Ram Sport 1500
2015 Crossroads Zinger ZT28BH
Rugged Brown is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 08:43 PM.